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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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natwest has lost my loan documents


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Hi All

This is my first post and I would like some help please.

My father and I took out a loan through our limited company back in 1997 for 93,000 to purchase a larger premisses of which natwest wanted a legal charge on the premises for the security of the bank. We originally understood the loan to be for 10 years but natwest have now informed us it is for 15 years fixed at 10.25%. This is what we dispute with them and have wrote to them demanding a copy of the documents we signed. The have now put it in writing to us that the cannot find the loan documents but insist we still have to pay another 2 years as they have a charge on our premisses and will take charge if they have to.

Do I have to keep paying the payment.

Can they take charge of the building if I stop paying.

Can they take the monies out of our personal accounts.

To date for the 93,000 loan we have paid back 160,000 and they are asking for another 2 years with no document shown to us.

please advise.

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Hi Rebel11

I would of thought natwest should have on file the original terms & conditions but they have not provided us with any documents to prove we still owe the outstanding monies. Without this I cant see how natwest can pursue what they say is outstanding.

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I've moved the thread to the business forum.

 

Sorry, when I wrote 'account' I meant to write 'accountant', you will get advice. Some of the guys with the relevant knowledge probably aren't around at the moment.

Most banks hold documents for a lot longer then 6 years, but they won't admit to doing so.

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Hi MM.

Please excuse the blunt questions – no offence meant.

1. If you thought that the loan was for only 10 years, why did you continue to make repayments for a further 3 years? Do you not have any copies of the original loan documents?

2. Are you sure that Natwest registered a charge over the property? Do you have any documents to prove that it was done? If not, you should apply to the Land Registry to search your property record and establish whether or not a charge was actually registered.

3. To invoke any legal charge, Natwest would have to prove to a court that there was an outstanding debt to be collected and, without a loan agreement, that would be difficult!

3. Banks are notorious for ransacking other accounts in order to pay off debt. They should not transfer money from a personal account in your (or your father’s) name to an account in the limited company’s name. However, they probably wouldn’t let a little technicality like that stop them.

4. I wouldn’t trust a bank as far as I could kick an anvil. If I found myself in a weak position with respect to a loan debt, I would move the bulk of my money elsewhere. For you to do this right now, though, would of course annoy them intensely and might worsen your situation, so you first need to know where you stand.

Els

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This goes to the very heart of the CCA principles, (i.e if you request signed copies of loan agreements and they cant provide them you are entitled to withold payments.)

 

I'm not qualified to say how this effects the charge on your property though, you should first go to the land registry site and download the title register info, it will cost £4, this will list any charge(s).

 

The whole point of having a Ltd company is that it is Limited, (i.e you are not (under most circumstances) personally liable.

 

Do you own a copy of the original agreement ?

 

Andy

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Many thanks for your view on the matter. The reason we have paid for an extra 3 years is I moved to spain 6 years ago and now only rent the building out. This is a big oversite on our behalf , I contacted the bank and asked for all the paperwork connected with the loan. All they have provided me with a letter saying we cant find the documents and you must pay. I have written to them saying loan in dispute but have not yet stopped the payments. I will check with the land registry to see if they registered a charge. Any other advise would be appreciated.

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  • 9 months later...

Hi

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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