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    • I apologise if I was being unclear. Where it currently stands is that they will have it repair, placing scaffolding in our garden for 5 days. They have moved fast, but we will still have to postpone our contractors, meaning, we won't necessarily have the work done in time for the wedding and therefore will incur additional expenses for either a marquee or a wedding venue. They are vehemently against having any kind of liability in any regard but continue repeating that they are legally entitled to use our garden for their repairs (I believe this is true unless the work can be carried out using a cherry picker). The neighbour seems either indifferent or oblivious to the fact they can't reach all of the side of the roof from the space where they can place the scaffolding. They have asked their roofer of choice about using a cherry picker but the roofer has said it wasn't possible. It's not clear whether the roofer doesn't want to use a cherry picker or whether there is an issue with it. They have told us it is a problem that we are installing a gazebo as it will prevent them to access their roof from our garden in the future?!?  
    • Couldn't agree more, really wanted a true ruling on this just for the knowledge but pretty sure the Judge made some decisions today that he didn't need to?.. maybe they all go this way on the day? We hear back so few post court dates I'm not sure. Each Judge has some level of discretion. Their sol was another Junior not even working at their Firm, so couldn't speak directly for them! that was fortunate I think because if she would have rejected in court better, she might have  been able to force ruling, we are at that point!, everybody there!!, Judge basically said openly that he can see everything for Judgement!!!  but she just said "I can speak to the claimant and find out!" - creating the opportunity for me to accept. I really think the Judge did me a favor today by saying it without saying it. Knowing the rep for the sol couldn't really speak to the idea in the moment. Been to court twice in a fortnight, on both occasions heard 4 times with others and both of my claims, the clerk mention to one or both parties "Letting the Judge know if you want to have a quick chat with each other"! So, it appears there's an expectation of the court that there is one last attempt at settling before going through the door. So, not a Sol tactic, just Court process!. Judge was not happy we hadn't tried to settle outside! We couldn't because she went to the loo and the Judge called us in 10 minutes early! - another reason to stand down to allow that conv to happen. Stars aligned there for me I think. But yeh, if the sol themselves, or someone who can make decisions on the case were in court, I would have received a Judgement against today I think. She was an 'advocate'.. if I recall her intro to me correctly.. So verbal arguments can throw spanners in Court because Plinks dogs outsource their work and send a Junior advocate.
    • that was a good saving on an £8k debt dx
    • Find out how the UK general elections works, how to register to vote, and what to do on voting day.View the full article
    • "We suffer more in imagination than in reality" - really pleased this all happened. Settled by TO, full amount save as to costs and without interest claimed. I consider this a success but feel free to move this thread to wherever it's appropriate. I say it's a success because when I started this journey I was in a position of looking to pay interest on all these accounts, allowing them to default stopped that and so even though I am paying the full amount, it is without a doubt reduced from my position 3 years ago and I feel knowing this outcome was possible, happy to gotten this far, defended myself in person and left with a loan with terms I could only dream of, written into law as interest free! I will make better decisions in the future on other accounts, knowing key stages of this whole process. We had the opportunity to speak in court, Judge (feels like just before a ruling) was clear in such that he 'had all the relevant paperwork to make a judgement'. He wasn't pleased I hadn't settled before Court.. but then stated due to WS and verbal arguments on why I haven't settled, from my WS conclusion as follows: "11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. "  He offered to stand down the case to give us chance to settle and that that was for my benefit specifically - their Sols didn't want to, he asked me whether I wanted to proceed to judgement or be given the opportunity to settle. Naturally, I snapped his hand off and we entered negotiations (took about 45 minutes). He added I should get legal advice for matters such as these. They were unwilling to agree to a TO unless it was full amount claimed, plus costs, plus interest. Which I rejected as I felt that was unfair in light of the circumstances and the judges comments, I then countered with full amount minus all costs and interest over 84 months. They accepted that. I believe the Judge wouldn't have been happy if they didn't accept a payment plan for the full amount, at this late stage. The judge was very impressed by my articulate defence and WS (Thanks CAG!) he respected that I was wiling to engage with the process but commented only I  can know whether this debt is mine, but stated that Civil cases were based on balance of probabilities, not without shadow of a doubt, and all he needs to determine is whether the account existed. Verbal arguments aside; he has enough evidence in paperwork for that. He clarified that a copy of a DN and NOA is sufficient proof based on balance of probabilities that they were served. I still disagree, but hey, I'm just me.. It's definitely not strict proof as basically I have to prove the negative (I didn't receive them/they were not served), which is impossible. Overall, a great result I think! BT  
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argos


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hi all

i bought a bike from argos 19/07/10 it has a fault it wont change some gears i took it back and spoke to the manager.he then went on phone to call center and they said i have got to get an independant report so they can send it to the manufacturer i then said to the manager under the sale of goods act the bike is not fit for purpose and my contract is with argos the retailer not the manufacturer,he then got back on the phone to the call center thier reply was i still need an independant report.

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Hello and Welcome,

 

I'll move this thread to the appropriate Forum.

 

Regards.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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i sent argos an email at 6.00 pm tonight of my plight at around 8.30 pm they emailed me back apoligising for the fault with my bike,they then asked me for the order number and my home address to wich i gave so now got to wait for another email from them.yes i have got the bike booked in for tomorrow to be looked at.i have never had this crap with argos perhaps the recession is biting lol

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If you purchased it in July then they should not need a report, it is up to Argos to prove the fault is not there. Do make sure the bill for the any report goes to Argos.

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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thanks for that blitz.i am very angry with argos shopped with them for around twenty years they have had a lot of business off me ,have had the odd problem in the past but argos have put it right sraight away.got to wait till tomorrow now for check on bike another day gone.

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argos emailed me back today once again asking for a report on what the fault is and what caused it ,and the cost of parts and labour to repair the bike 'i managed to get a report from a very good bike shop today.it goes like this the mech at the rear of the bike this thing changes gears is bent,the guy at the shop asked was the bike assembled or or did it come in a box i said it came in a box and he said that the part could have been bent during packing or transit or when i unboxed it this is a very grey area to prove or dissprove.the other thing that is wrong with it is the gear cable is not a gear cable instead its a brake cable the lad said its no good because the brake cable has stretched its not designed for the job intended changing gears and another thing no wear and tare on the bike.have got to send report to ACTION GATE.

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sent off independant report to ACTION GATE today by recorded delivery.although the report satates that the part is bent and the wrong type of cable is on the bike and no wear and taer,fear i may get a letter back from argos still asking what caused the fault,i'm sounding a bit stupid here but can they ask for another report.been on other sites and its mixed messages ,some say you do not need a report within the first six months as the reatailer has to offer a repair at the least (i do not need to prove anything).others say the retailer can request a report after six month if this is true what the hell am i doing sending a report.can anybody clarify whats what to my situation . i understand the sale of goods act but it seems to me that nothing is written in stone

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You do not need a report within the first sixth months, this is something I would bring up with Trading Standards, I will also try to raise it internally. This is covered by the Sales of Goods Act 1979 (As Amended) s48A which states that goods are assumed faulty within the first sixths months of delivery.

 

This is commonly called the reverse proof of burden and means the retailer must prove that that fault was not there when purchased. Everything after six months is for you to prove that the fault was there.

 

I would remind Argos that a repair or replacement must be done without significant inconvenience, getting a report when it is not your responsibility to do within the first sixth months is significantly inconvenient. That due to this you are reported Argos' actions to trading standards for investigation.

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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Regardless if they sort it out I would still report it to trading standards.

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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good news

 

argos rang me today asking if i want the bike repaired or replaced,i said i would like a replacement.they are now sending me a new bike by courier on friday 24/09/10.i will still shop at argos but with caution don't want this rigmarole after the 30 day no quibble thing.i must say the guy on the phone was very good he apoligised for the inconvenience caused to me.i'm very very happy now.

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Good stuff, glad you got that sorted.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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  • 9 months later...

Hi

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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