How to record calls and the Legalities of doing so

[locutus]

OK, Now how to record calls is the first section of this post.

 

Recording from your mobile is easy peasy if you have hands free option on that mobile, just buy a cheap microphone for your PC and use sound recorder to record the sound .

 

Modern multitasking phones you can generally get an app for that Android is flagging as of version 2.2 the software doesn't link with the ongoing call well enough to record. There are still apps that record providing your phone is hands free using the same system as above

 

Some phones (generally for business) have built in call recording.

 

Recording from your landline is a little trickier. The best method is with truecall

 

Again if your landline handset has hands free, you can record using a mic connected to a PC.

 

You can get cheaper devices that plug into your phone and take the signal to a 3.5mm jack, but they have poor results when connected to a computer, and really need to be connected to a tape recorder, then moved from tape to your computer (a lot of faffing around)

 

 

Now the 2nd part, the legal side to recording your calls.

 

1st it's your phone, you do what you want with it. Things don't get tricky unless you want to broadcast the recording. Do you need to inform them or does the recorded statement at the start of the call give you permission ie they play the recording that says ‘your calls maybe recorded for training & security purposes’ Is that giving permission? is "extracting the urine" considered as training?

 

Now, you CAN use the call in court quite easily. Type up what was said and use it as evidence, if they deny it you have the recording as proof.

 

I'd like as much feedback as possible with this as now we can embed youtube vids, I don't want anyone getting into trouble for posting recordings.

[huggys boss]

Huggy has been playing around with various software over the past couple of weeks, I have told him about your thread so I am sure he will pop in.

[locutus]

Excelent The more the merrier

[huggy41]

Hi locutus it's me.

i don't know if i can do much recording of the DCA'S because when i tell them that i'm going to record them they get all shy and HANG-UP it's just not fair is it.

[locutus]

It really isn't! They give you no choice in the matter

 

Personally I think you can be sly in getting confirmation. "So, there was a recording that said "this call may be recorded for training and security purposes... Just letting you know I'm OK with that, are you?"

OR use the text to speech on your computer to say "all calls are being recorded, if you continue with this call I will regard this as acceptance"

[huggy41]

my telephone recording will go like this.

Please be advised this call May be recorded for the purpose off a get out of jail free card or just to bring some hilaritiy to what was going to be a dull day , Now how can i help you barrrrr sod's hung up again

[loopinlouie]

I normally let the company know on the first occassion out of courtesy, thought dont have to incidently and then carry on on all calls relating to the same issue. Funny thing is even large media company tried to lecture me that I have to inform them prior to conversaton each time and it got quite heated. I asked him to provide the peice of law that says I have to do what he said and get back to me, he didnt

[Bookworm]

OR use the text to speech on your computer to say "all calls are being recorded, if you continue with this call I will regard this as acceptance"

Hmmm, not sure that's a good idea, lack of refusal or acceptance by behaviour is not a concept I'd advise people to mess with, plenty of caselaw to the contrary.

 

(sorry! )

[locutus]

Thats the kind of info I want. How about a letter before hand stating that I will record any incomming calls? Is them actually calling me 2 days after agreeing to this?

[Bookworm]

No, not really.

 

You're trying to make it too complicated (hope you don't mind me saying so). We have become so used to hearing this sentence before phone calls that not one of us queries it. The phone monkeys are, believe it or not, human beings too, and they in turn will have phoned call centres where they will have heard a message saying your call may be recorded". I would bet it won't even impinge on their consciousness, as long as it's a mechanical voice saying it. In other words, what you want is (i'm giving you the idea, not how how to do it!!!) for the threat monkey to do this: call Locutus, ring-ring.Click *recording starts* "hello, you have reached the number of Locutus. Please hold and you will be connected shortly. Please note that this call may be recorded for data and legal purposes. Please hold". ring-ring. "Hello, Locutus here"... and off you go. That's all you need, you don't need a more confirmed acceptance than that. IMO, of course.

[Bookworm]

I think the distinction am trying to make is between acceptance by conduct and warning. What you don't want is a situation whereby you sought active acceptance and then would have to argue as to what constitutes acceptance by conduct or not, which is a minefield, or make them aware that something is unusual. Instead, you want to play on the habit and apathy of "it's done, there it is". Say you end up in court with your original message, the focus would be on "did this constitute acceptance, or not?" Etc...) with the monotonous electronic bla bla, then it's obvious you gave them fair warning, they chose to continue, end of.

 

Does that make sense to you? I know what I mean, not sure I am conveying it well.

[JonCris]

OK, Now how to record calls is the first section of this post.

 

Recording from your mobile is easy peasy if you have hands free option on that mobile, just buy a cheap microphone for your PC and use sound recorder to record the sound .

 

Modern multitasking phones you can generally get an app for that Android is flagging as of version 2.2 the software doesn't link with the ongoing call well enough to record. There are still apps that record providing your phone is hands free using the same system as above

 

Some phones (generally for business) have built in call recording.

 

Recording from your landline is a little trickier. The best method is with truecall

 

Again if your landline handset has hands free, you can record using a mic connected to a PC.

 

You can get cheaper devices that plug into your phone and take the signal to a 3.5mm jack, but they have poor results when connected to a computer, and really need to be connected to a tape recorder, then moved from tape to your computer (a lot of faffing around)

 

 

Now the 2nd part, the legal side to recording your calls.

 

1st it's your phone, you do what you want with it. Things don't get tricky unless you want to broadcast the recording. Do you need to inform them or does the recorded statement at the start of the call give you permission ie they play the recording that says ‘your calls maybe recorded for training & security purposes’ Is that giving permission? is "extracting the urine" considered as training?

 

Now, you CAN use the call in court quite easily. Type up what was said and use it as evidence, if they deny it you have the recording as proof.

 

I'd like as much feedback as possible with this as now we can embed youtube vids, I don't want anyone getting into trouble for posting recordings.

 

As what you state is accurate theres really nothing to add other than posting on youtube would mean you could not identify the individual the firm yes the individual no ............. unless its with their consent .......... personally I find Skype & Pamela suits me

[locutus]

Message recieved AND understood bookie ty x

 

I only use Skype to chat online (more a messenger than what it's really designed for) so wasn't aware of any decent software to run along side that. Thanks for the input JC

[JonCris]

Thats the kind of info I want. How about a letter before hand stating that I will record any incomming calls? Is them actually calling me 2 days after agreeing to this?

 

NEVER EVER tell them in advance that they will be recorded However its perfectly OK to tell them after & 'after' elicits a much more satisfying response:D

[loopinlouie]

They do seem to panic for some reason when tell them afterwards