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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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working hours ??


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hello there hope all is well.

basically i work as a support worker for a care company.

my contarcted hours are 35 a week or 140 over 4 weeks as due to nature of job sometimes (always !)you work more hours than the 35 stated.

i have signed the opt out of the 48 hour rule.

i have worked for six months and never have worked 35 hours and done only one sleep its always about 50 hours.

this has caused problems at home as you can imagine especailly over the half term with three kids to see to.my aprtner has had to give up her job as the childcareis not there as nother thing is we dont know our rotas till a week before.

anyway my main point is that i rang up to advise i couldnt work a shift in a weeks time as it was too much,i was down for 50 hours again and cant do it anymore.

i gave over a weeks notice that i couldnt work it and tried to give the shift to my colleagues. the team leader who took the call advised me that this would be marked down as an absence on my record ???

i said i cant belive that is legal ? They give me more hours than i am contratced to do and then i inform them i cant work these hours anymore in general and inspecicially one shft that would bring me down to 36 for the week and i am absent !!

does anyone know anything to help with this ? there is no union at this company but i am joining one soon.

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Donbracho,

You have stated in your first post that you have apted oput of the 48hrs rule. I assume you mean the opt out catered for in the working time directive. There lies your problem. If you have opted out and you have turned down/refused to work a shift - even though it would put you over your contracted hours - the company can mark you down as absent. It is a couple of years now since I have dealt with this type of problem , as a union rep; so I would recommend you read up on the working time directive. If you can no longer work more than the contracted hours, I would recommend that you have your opt out recinded by formally putting it in writing to your company - stating the reasons why. Good luck .

 

Scousegeezer.

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