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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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PC World / Tech Guys have had my laptop for more than 2 months!


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I first handed in my laptop to a pc world for a tech guys repair on 10th March 2010. It was returned to me on 25th March but didn't work properly so I took it back into the store on 30th March. I have not seen my laptop since! :mad:

 

I received a text mid April and went to the store to collect it only to be told it wasn't there.

Nobody contacted me so I started calling their "helpline" and was told that the store had sent it back as unfixed and I'd have to wait the standard 10 days before enquiring again, I was also told that there was no way to add any urgency to my repair and that I'd just have to wait.

 

On 4th May I received a card from DPD that they were trying to deliver a package, the laptop was always supposed to be delivered to the store as I am never at home during standard delivery times.

DPD would not change the delivery address without a charge.

 

I called tech guys and was told they would sort it so that it was delivered to the store not to my home. This clearly didn't happen as the next 2 days I found calling cards showing that DPD had tried to deliver my laptop to my home address.

 

I called again and was told it would be raised to a "Chasing team" who would contact me within 48 hours. They called to say it would be delivered to the store on Thurs 13th May.

They then called that day to say there had been a mix up and it wouldn't be delivered.

I hadn't heard any more so I called again on Tuesday 18th May and was again told that their only option was to raise it again to the "Chasing team" who would contact me within 48hours. This hasn't happened!

 

What can I do????

Every time I call I am fobbed off. I have been told several times that I cannot speak to a supervisor or to this "chasing team" directly. Calling again just feels like I would be banging my head off a wall!

 

I don't have a laptop, clearly I paid in advance for the repairs and I don't even know where my laptop is or whether it has even been fixed!

 

Any advice?

I have never had to deal with such appalling customer service and wouldn't recommend their service in a million years. I don't think I have ever been this mad or frustrated at anything and I'm not the calmest person at the best of times.

 

Clearly however I want my laptop back, I want my money back and I want to be able to get on with my life!!

 

My laptop contains masses of personal information and I have the feeling they don't even know where it is!

 

Please, please help if you can.

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Hello,

 

Hopefully i can help you out, if you message me your job number i can look into this for you. Or if you could get a consignment number from dpd i'll be able to track where it is for you.

 

Also is it under first year? coverplan or is it a fixed price laptop repair?

 

Recently the tech guys have been sending repairs back to the customer direct, which has lead to a lot of confusion etc + huge delays

 

look forward to your reply

 

Chris

Tech Guys

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  • 9 months later...
I first handed in my laptop to a pc world for a tech guys repair on 10th March 2010. It was returned to me on 25th March but didn't work properly so I took it back into the store on 30th March. I have not seen my laptop since! :mad:

 

I received a text mid April and went to the store to collect it only to be told it wasn't there.

Nobody contacted me so I started calling their "helpline" and was told that the store had sent it back as unfixed and I'd have to wait the standard 10 days before enquiring again, I was also told that there was no way to add any urgency to my repair and that I'd just have to wait.

 

On 4th May I received a card from DPD that they were trying to deliver a package, the laptop was always supposed to be delivered to the store as I am never at home during standard delivery times.

DPD would not change the delivery address without a charge.

 

I called tech guys and was told they would sort it so that it was delivered to the store not to my home. This clearly didn't happen as the next 2 days I found calling cards showing that DPD had tried to deliver my laptop to my home address.

 

I called again and was told it would be raised to a "Chasing team" who would contact me within 48 hours. They called to say it would be delivered to the store on Thurs 13th May.

They then called that day to say there had been a mix up and it wouldn't be delivered.

I hadn't heard any more so I called again on Tuesday 18th May and was again told that their only option was to raise it again to the "Chasing team" who would contact me within 48hours. This hasn't happened!

 

What can I do????

Every time I call I am fobbed off. I have been told several times that I cannot speak to a supervisor or to this "chasing team" directly. Calling again just feels like I would be banging my head off a wall!

 

I don't have a laptop, clearly I paid in advance for the repairs and I don't even know where my laptop is or whether it has even been fixed!

 

Any advice?

I have never had to deal with such appalling customer service and wouldn't recommend their service in a million years. I don't think I have ever been this mad or frustrated at anything and I'm not the calmest person at the best of times.

 

Clearly however I want my laptop back, I want my money back and I want to be able to get on with my life!!

 

 

My laptop contains masses of personal information and I have the feeling they don't even know where it is!

 

Please, please help if you can.

I have the same problem, my laptop has been in repair for 6 weeks now, when I call I am told they are unable to give information on this, so I am on hold waiting whether the laptop can be repaired or not and worse is that I am moving away of the city in a month and I am worry about having to leave the laptop behind, I did not think that would take this long and that coudlnt track the status of the repair at all!!!! Can anyone help?

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  • 2 weeks later...
I have the same problem, my laptop has been in repair for 6 weeks now, when I call I am told they are unable to give information on this, so I am on hold waiting whether the laptop can be repaired or not and worse is that I am moving away of the city in a month and I am worry about having to leave the laptop behind, I did not think that would take this long and that coudlnt track the status of the repair at all!!!! Can anyone help?

 

is this under soga repair etc?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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