I have the same problem, my laptop has been in repair for 6 weeks now, when I call I am told they are unable to give information on this, so I am on hold waiting whether the laptop can be repaired or not and worse is that I am moving away of the city in a month and I am worry about having to leave the laptop behind, I did not think that would take this long and that coudlnt track the status of the repair at all!!!! Can anyone help?