Ex-Display Warranty Rights??

[spinningfish]

Hello there

 

The bass player in my band recently bought an ex-display amplifier from an online retailer, which keeps powering down during gigs. He has owned the item for 35 days only and paid £350 for it.

 

When he contacted the retailer, they advised that he needed to bring the item back in and it would be returned to the manufacturer for repair. When he asked whether he would be able to have a replacement, or credit towards a different item, he was advised by the retailer that he would only be entitled to £200 back, or against another item, as it was ex-display.

 

Now, correct me if I'm wrong, but I'm sure the sale of goods act covers ex-display items, unless it says in the listing that the item was faulty, which it did not??

 

Thanks

[dx100uk]

correct

 

even if it was given away FREE with another paid for product, its would still be covered.

 

dx

[spinningfish]

For what sort of period?

 

Thanks

[dx100uk]

there is no limit as such

 

SOGA states a product should last a 'resonable time'

i would expect an amp to last +3yrs NOT 35 days!!!

 

dx

[AtlantisZPM]

request a full refund as you are rejecting the goods. Also a repair would cause inconvenience and thus not a suitable remedy.

[joe9t]

Hi, I bought an ex-display electrical item last year and about 6 months down the line it appeared that the bulb inside the item had blown, but didn't do anything like attempt to replace the bulb until almost 6 months later, where I found that it wasn't the bulb at all but part of the circuitry inside that had failed. I still had the receipt and box and took it back to the place where I had bought the item. They said that after all this time it wasn't something they were legally obliged to replace/exchange or refund for.

 

I am having to pay for a replacement part from the retailer instead.

 

Where do I legally stand here?

 

(I sent the item back to the retailer just within 12 months of purchase.)

[dx100uk]

Hi, I bought an ex-display electrical item last year and about 6 months down the line it appeared that the bulb inside the item had blown, but didn't do anything like attempt to replace the bulb until almost 6 months later, where I found that it wasn't the bulb at all but part of the circuitry inside that had failed. I still had the receipt and box and took it back to the place where I had bought the item. They said that after all this time it wasn't something they were legally obliged to replace/exchange or refund for.

 

I am having to pay for a replacement part from the retailer instead.

 

Where do I legally stand here?

 

(I sent the item back to the retailer just within 12 months of purchase.)

 

this thread is more than 2 yrs old

 

start your own one

 

see below

 

dx

[joe9t]

dx100uk How To Start Your Own Thread

doesn't work!

[dx100uk]

who played with our links

 

working now

 

dx

[joe9t]

Thanks