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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Capital One


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In 2005 my son obtained a Capital one credit card with a limit of £1000, he is not very good with money so i knew he would get into touble with this card, within two months he was up to the limit and not making the monthly payment, i made the first two payment and then asked him to ring Capital one and cancel the card and give permission for me to speak to them over he phone i told i would be the bill in full if they cancelled it as he had asked.

After two or three months i found a statement in his bedroom which showed that they had issed him with another card and he was up to his limit again as you can imagine i was very angry and made him ring them up and tell them to speak to me which he did, i asked why they had sent another card when the last time i spoke to them i told them he was hopeless with money and he had asked them to cancel the card, they said they had made a mistake sending out the second card and they were very sorry, i then said i would pay the bill in full once again but the account had to be closed and no new cards sent out,

Within three weeks he had been sent a card and he was back up to the £1000, i have refused to pay it this time and there is no why my son can pay it because he just does not earn enough, could anyone suggest a solution because i think the next step will be taking him to court.

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Hi,

 

I'm going to move this thread to the Cap 1 Forum.

 

Regards.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Firstly dont bail him out. Serious case of being cruel to be kind and if the only way he learns is to recieve a default notice then so it be. Certainly worked for me. He wont be getting any credit for 6 years and will change his ways.

When was the actual current card taken out? sorry a bit confused, if it was pre 2007 write and ask for a copy of the credit agreement. This means that if they dont have 1 or if it is wrong ie missing terms then it is unenforceable and the debt can not be taken to court. If he chooses not to pay his credit record will be ruined, but he cant be taken to court and other than asking they cant force him to pay, then after 6 years the default would drop off and the debt would become statute barred.

 

Send them this with a postal order for £1, do not sign it and send recorded deliver, change the s.77 to s.78 and put in your sons details then post up what they send you back. They have 14 days to respond.

http://www.consumerforums.com/resources/templates-library/86-debt-collectors/581-cca-request-letter

 

Dont speak to them on the phone and keep any letters safe.

 

Now i'm sure some more experienced members will add to this but its a good place to start.

 

Then chill out and stop worrying, its never as bad as it seems. Creditors and DCA's will make you think it is but thats just to scare you into paying.

Edited by Craigbadger
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Hi,

 

If your son is over 18 which he must be in order to secure a credit card then this is astonishing. One day he will have a family and a wife and will have a duty to me prudent with money. A young man messing up with a credit card once is forgivable, twice is just reckless, three times is crazy. You must not keep bailing him out. Capital One specialise in providing credit cards to people with bad credit; therefore they are likely to keep issuing your son with new cards. If you're going to keep bailing him out then you may aswell get your own credit card with a much lower APR and let him use that!

 

Seriously though, get him a prepaid credit card and then he can only spend what is on it and cannot pay late or go over any credit limits.

 

TFT

09/07/09 :)Business Studies BA(Hons) 2:1:)

 

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The only reason i paid it in the first place was on the understanding that Capital would cancel the card, how can they take action against someone when they are also responsible. i warned them on both occasions that he would not be able to pay the debts.

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