Any clues for the best route to take?

[xx-smiler-xx]

Hi all, i was wondering if any one can help advise me on the best thing to do...

 

i've been a brighthouse customer since october 09, my account now has 4 items on it totalling a payment of around £30 per week.

 

One of the items is a sofa.

 

I have recently had a change in circumstances and i'm being forced to move back home with my father, i want to keep the other 3 items but not the sofa, we have no space for it.

 

I called the store a few weeks back to see where i stood on sending this sofa back, (i'd only had the sofa for 4 weeks at this point) and i was told that i couldnt send the sofa back as i didnt have osc.

 

After doing a web search, i came across this website. i've been reading forums religiously for the past few days now. i just wanted a bit more advice.

 

I dont see why i can't send this sofa back, there is nothing wrong with it and im not expecting any of the money back that i have already payed...surely this is more cost effective for their company, they can sell it on. But no, they expect me to keep paying for something i have no use for, im moving out on friday i have nowhere to put this couch i cant take it to my parents, and i dont want to be threatened with court action for not paying my account for an item ive offered to send back?

 

What's the best thing to do, a speedy reply would be much appreciated

 

thanks caggers )

[Conniff]

Obviously you can't make them take it back even though it makes sense to you and me, they won't see it that way and are not obliged to just because you have changed your mind which is what it amounts to.

 

You biggest problem is storage until it is sorted. Can you not stand it up on end in corner of the room you will be living with your father?

[xx-smiler-xx]

Thanks for the reply...

 

Due to the size of the couch i cant stand it up in the corner...it's massive!

 

Its not that i've just changed my mind, circumstances have changed, my income has changed, and i have to move. i'd keep the couch if i could, you'd think they'd be happy with the money they could make off it.

 

I just wanted to know if i had any rights

 

cheers

[Conniff]

I understand what your saying but as far as they are concerned it's a change of mind.

[wonderbug]

if you are moving, they have a policy where they have to move the articles for you, i think they do it to make sure you are not going to do a runner with it!

call them and say you are moving and they will come and collect it and then when they turn up at your fathers(same day usually) then you can either have them stand it in a corner or if it does not fit through the door they will return it to the depot? i am not sure though if you do not have osc/dlc etc etc

 

but when i did work for them (yorkshire area) thats what we did with the sofa's it was to cover themselves for damage etc and make sure you were not doing a runner etc.

[MBMB11]

phone them and tell them you cant afford it any more. put this into writing and send a copy to head office also. inform your local branch that you have notified head office of this. alternatively, pay for all your other items, but not the sofa - which they CAN do, contrary to popular belief, and theyll be round to collect it soon enough when the arrears start to build up on it. ive been with brighthouse for 4 years now, and thanks to this site, and my observations made when dealing with them, there are ways to deal effectively with this company. being firm, and assertive, and knowledgable about the situation tends to get them to back down. whatever course of action you take, keep written notes of everything between you and them. good luck x