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    • Hello all,   I ordered a laptop online about 16 months ago. The laptop was faulty and I was supposed to send it back within guarantee but didn't for various reasons. I contacted the company a few months later and they said they will still fix it for me free of charge but I'd have to pay to send it to them and they will pay to send it back to me. The parcel arrived there fine. Company had fixed it and they sent it via dpd. I was working in the office so I asked my neighbours who would be in, as there's been a history of parcel thefts on our street. I had 2 neighbours who offered but when I went to update delivery instructions, their door number wasn't on the drop down despite sharing the same post code.  I then selected a neighbour who I thought would likely be in and also selected other in the safe place selection and put the number of the neighbour who I knew would definitely be in and they left my parcel outside and the parcel was stolen. DPD didn't want to deal with me and said I need to speak to the retailer. The retailer said DPD have special instructions from them not to leave a parcel outside unless specified by a customer. The retailer then said they could see my instructions said leave in a safe space but I have no porch. My front door just opens onto the road and the driver made no attempt to conceal it.  Anyway, I would like to know if I have rights here because the delivery wasn't for an item that I just bought. It was initially delivered but stopped working within the warranty period and they agreed to fix it for free.  Appreciate your help 🙏🏼   Thanks!
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    • Hi Guys, well a year on and my friend has just received this in the post today, obviously a little scared so looking for more of your advice.  Letter from the NCC dated 1-May-2024 is as follows.......   Before deputy district judge Haythorne sitting at the national business centre, 4th floor st Kathrine's house Northampton Upon reading an application from the claimant  it is ordered that  1. The claim be sent to the county court at #### (Friends local Court) Because this order has been made without a hearing, the parties have the right to apply to have the order set aside, varied or stayed.  A party making such an application must send or deliver the application to the court (together with any appropriate fee) to arrive within seven days of service of this order.  If the application is one which requires a hearing, and a) the party making the application is the defendant: and b) the defendant is an individual, then upon filing of the application the claim will be transferred to the defendants home court.  In all other cases requiring a hearing the claim will be transferred to the preferred court.    As a result of an order made on the 1 May 2024, this claim has been transferred to the county court at ##### (friends local court) 
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Lost car keys (no spare!)


stjuninho
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Bollox!

 

Lost my keys, including car keys, and never had a spare for this car. 4 days and not been handed in yet. Causing big probs getting to work, andrather strapped for cash at moment (+ bloody car is 20,000 miles past cam belt threshold!)

 

Now thinking car locksmith and dreading to think what this is gonna cost.

 

Anyone know likely price for new locks/keys? Clio 5 door, W Reg, Thatcham Cat 1 immob / alarm system (according to sticker on window). WIll get some quotes, but wondered about ballpark figure

 

Also, I presume there's no other route, like car insurance - I presume they are normally excluded.

 

Very grateful for any thoughts. Yes, I wish I'd got a copy made when I had the bloody chance!

 

St Juninho

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I am guessing you dont have key cover as an extra on your car or home insurance ?

 

no idea on the cost of reprogramming bud, I would guess though could poss be a dealer job ? Im sure others will confirm or correct me

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Last time I had to get a key replaced for an Astra it cost me £63 for the key and another £23 to get it "reprogrammed". I would imagine these type of keys on modern cars are all about the same cost. They will need your "key code" which will have been part of your information pack (along with your radio code) and from this they can order the matching key. The "coding" then has to be done on the car to pair it up to your alarm system.

 

If you don't have your key code, then they should be able to get this from the manufacturer based on your VIN number (for another fee again, usually about £25 I think)

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There are locksmiths that should be able to get you into the car OK if that is where you think the key code is. Speak to your dealer, I am sure they have dealt with people being locked out of their cars before

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Yes, I wish I'd got a copy made when I had the bloody chance!

 

St Juninho

 

btw, you can't get "copies" made of modern keys in the sense I guess you are thinking of. i.e. taking the existing key to the cobblers and get a copy cut on their lathe like we do for front door house keys.

 

The way we have described getting this key replaced is just the same whether you still had the original or not. (although if you'd done it then, you would only have had to nip home to get the spare) :)

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Bear in mind it will depend on the car... BMWs dealers for example do not have access to the key thing, and replacement keys have to be sent for and made in Germany... with the associated cost you can imagine. :-(

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  • 1 month later...

i know how you feel i list my car keys for my vw pasat dealers wanted £160 so i managed to get a brand new one off ebay for a quarter of the price. lucky me hey they chap who sold me the key also sent me a link to his website so if you ever do lose your keys you can try him at less than half the price

 

Car Keys & Remotes

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  • 3 months later...

Try getting a key from the dealer and then getting a locksmith to program it.

 

Not sure if all cars are the same but I did this with my Vauxhall Astra and used a local auto locky to come out and program as i couldn't drive it to the dealer. These guys offer a lost car keys service to London. You might even be able to find a replacement fob from ebay to save more money

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