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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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EGG APEX And the Ombudsman!


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Well just a heads up as after my complaint to the Ombudsman they are about to investigate Apex and Possibly Eggs make believe CCA's...

 

For those who are in similar situation may be worth adding fuel to the fire?

 

Financial Ombudsman Service

South Quay Plaza

183 Marsh Wall

London

E14 9SR

 

I have found at least 4 different CCA's on here with varying design, Logo's and Form numbers?!!! With various tell tale cut n paste signs too?

Anyone else been down this route, Got anywhere?:lol:

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I know we have had reports of Citicards doing this and that the OFT are looking into some complaints.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Wouldnt be too much of a suprise-Citi Financial are Eggs owners !

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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planning to do a complaint letter to OFT this week. Reading through your threads they mirror my situation with egg and apex

 

Does your CCA look something similar to mine? I was surprised how quickly the Ombudsman replied and how seriously they are taking it!!! So far at least...:lol:

 

Good luck with yours keep us posted too ;)

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yes CCA just like yours. Had no official deed of assignment from egg just a letter on Egg paper ( black& white) in the same envelope with the letter from Apex same type face. Took over 2 months for CCA to arrive just recieved statement of accounts 1 month later!! I have 2 letter from Apex both with different Account balances on them!!! £ 50 in my favour but shows they are incompetent. Statement of accounts is a computer screen shot which has my last payment missing and does not have a opening and closing balance on.

 

I am in the process of searching for a letter i can adapt disputing the CCA and telling them that i don't except the statment of accounts as a true and upto date copy without revealing to much just in case it go's further it's a nice bit of evidence on my side.

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  • 2 weeks later...

Subbing as just received from Apex a "we have now decided to assess your account for suitability to be passed to our "Doorstep" collection agent who may visit your home to discuss repaymentof your debt" letter

 

Have been ignoring them till now & as I live in Coventry & they are just a few miles away, don't fancy the thought of somebody knocking on my door really...

Edited by zhanzhibar
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