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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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what amount of refund should i expect to receive..if?


anton1
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hi all,have been pestering Welcome about my mis-sold ppi and they are dealing with it?

If they were to agree would anyone be able to give me a rough figure on what to expect as i dont want them ripping me off again.

The PPi was a fixed sum at the begining of the loan costing £565 and we have made 30 months of payments.the insurance payments are £26.85 pm which amounts to £805.

Am i right in thinking that we should receive the initial £565 plus the £805 we have already made?thank you in advance if any one can spread some light on this for me.Oh and i tried working with a few ppi calculators but my brain just cannot get the the hang of them lol

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Ok Anton, lets do a full breakdown of your agreement then work out the PPI near the end.

 

Your loan is £4500 over 36 months at 48.5% apr

 

thats a monthly repayment of £217.02

interest £3,312.77

total payable £7,812.77

 

 

Insurance 565 over 36 months at 48.5 % apr

 

interest £415.93

monthly payment £27.24

total payable 980.93

 

total interest is £3728.70 plus loan of 4500 is 8,228.70 plus insurance of 565 is total amount repayable 8,793.70 now add acceptance fee of 75 pound is 8,868.70 divide by 36 to give a monthly figure of £246.35 ...

This meens welcome did not add in the 75 acceptance fee so when you think the loan is finished you will owe this. they have done your agreement incorrectly.

 

 

Your interest is £415.93 . so we divide by 36 is £11.55 insurance interest a month . so we multiply this by your 30 payments £346.61 . Now add insurance of 565 giving total to claim £911.61 (you can add the 8% stat interest on this if you wish)

 

 

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many thanks ozzywizard for the figures you have provided,at least i now have a rough idea of the figure if they decide to settle.i had a call from someone at compliance saying they are near to a decision last week so hopefully i will know wether it will be settled amicably or via FOS.I thought that the 8% was only added if you go to FOS or can i simply add that for the inconvenience caused and not having the use of the money as it were.

Again many thanks for your time and help....anton

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