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    • what is an OCA letter? you follow post 2 as stated. dx    
    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .. get a CCA Request running to the claimant . https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/ .. Leave the £1 PO unsigned and uncrossed . get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . .use our other CPR letter if the claim is for an OD or Telecom Debt or Util debt]  https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ on BOTH type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] ..............  
    • Which Court have you received the claim from ? Civil National Business Centre, Northampton MCOL Northampton N1 ? Manual Claim CCMCC (Salford) ? New beta WWW.MONEYCLAIMS.SERVICE.GOV.UK ? If possible please scan redact and upload a full page copy of page 1 of the claim form. (not the response page or AOS) Name of the Claimant ? CA Auto Finance UK Limited How many defendant's  joint or self ? One (self) Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to. 02 May 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  Unpaid car loan By an agreement in writing dated 26 November 2015 and made between the Claimant and the Defendant, the Claimant loaned the Defendant a sum of money. The agreement was Regulated. The Defendant failed to make payment of the sums due and the Agreement was terminated by the Claimant. On the 7 February 2019 the balance due from the Defendant was £8,196,38. The Defendant has paid £0.00.                                                             THE CLAIMANT THEREFORE CLAIMS  1. £8,196,38 2. Contractual interest to the date hereof £0.00 3. Further interest at 10.70 per annum (£0.00) per day until judgement or sooner payment. 4. Costs to be assessed. CLAIMANTS CLAIM £8,196.38                                                                                                                                            OUR REF HXC/M0052854                                                                                                                                                DIRECT LINE 01293 596922                      What is the total value of the claim? £8751.38 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Did you inform the claimant of your change of address? n/a Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? No When did you enter into the original agreement before or after April 2007 ? After Do you recall how you entered into the agreement...On line /In branch/By post ? In Branch Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original Creditor was FCA Automotive Services UK Limited Were you aware the account had been assigned – did you receive a Notice of Assignment? No and No Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? No Why did you cease payments? Unaffordable What was the date of your last payment? Feb 28 2018 Was there a dispute with the original creditor that remains unresolved? Yes (irresponsible lending and they did not supply all documents when CCA sent. The Terms and Conditions they sent as part of the request were different to the original Ts and Cs. Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   PRIVATE.pdf
    • Thank you. You contacted directly with the parcel broker so your best option is to proceed directly against them for breach of contract. I hope you have read enough to understand that you will not be able to rely on the Consumer Rights Act 2015. Do you understand why? Have Parcel to Go giving you a reason for declining reimbursement? Do you have anything in writing from your customer which shows that they did not refuse delivery and which identifies the actual circumstances of the situation?
    • Which Court have you received the claim from? CIVIL NATIONAL BUSINESS CENTRE, NORTHAMPTON Name of the Claimant? LOWELL PORTFOLIO LTD How many defendant's joint or self? SELF Date of issue – 03 MAY 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  1.THE CLAIM IS FOR THE SUM OF £6000 DUE TO THE DEFENDANT UNDER AN AGREEMENT REGULATED BY THE CONSUMER ACT 1974 FOR A LLOYDS BANKING GROUP PLC ACCOUNT WITH AN ACCOUNT REFERENCE OF (ACCOUNT NO. 16 DIGITS LONG). 2.THE DEFENDANT FAILED TO MAINTAIN CONTRACTUAL PAYMENTS REQUIRED BY THE AGREEMENT AND A DEFAULT NOTICE WAS SERVED UNDER S.87(1) OF THE CONSUMER ACT 1974 WHICH HAS NOT BEEN COMPLIED WITH. 3.THE DEBT WAS LEGALLY ASSIGNED TO THE CLAIMANT ON (DATE) NOVEEMBER 2016 NOTICE OF WHICH HAS BEEN GIVEN TO THE DEFENDANT. 4. THE CLAIM INCLUDES STATUORY INTEREST UNDER S.69 OF THE COUNTY COURTS ACT 1984 AT A RATE OF 8% PER ANNUM FOR THE DATE PF ASSIGNMENT TO THE DATE OF ISSUE OF THESE PROCEEDINGS IN THE SUM BE OF £0.00. THE CLAIMANT CLAIMS THE SUM OF £6000. What is the total value of the claim? £6500 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? YES, NOTICES OF CLAIM.  Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? YES  Did you inform the claimant of your change of address? NO Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? CREDIT CARD When did you enter into the original agreement before or after April 2007?  BEFORE  Do you recall how you entered into the agreement...On line /In branch/By post? I DONT RECALL Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? NO  Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DEBT PURCHASER.  Were you aware the account had been assigned – did you receive a Notice of Assignment? THE FIRST I RECALL WAS A LETTER FROM LOWELL SAYING THEY NOW OWNED THE DEBT.  Did you receive a Default Notice from the original creditor? NOT THAT I RECALL OR BEEN PROVIDED WITH THROUGH CCA REQUESTS.AT LAST REQUEST THEY SAID THEY WERE AWAITING THE DEFAULT NOTICE AND NO ACTION WOULD BE TAKEN UNTIL RESPONDED WHICH TO DATE I'VE NOT HAD OR SEEN.  Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  NO, I RECEIEVED LETTERS OF CLAIMS   Why did you cease payments?  i was under medical care which caused me not to work. around that time lowell had wanted me to increase my payments as it would take too long to clear the debt . i had been paying them what i was paying the bank. i explained my then health & financial position and that i was unable to do so. they put a hold on my account for a few months so i cancelled my direct debit. i made a full and final offer which was rejected. when they wanted payments to resume i explained i was in a worse financial position, still undertaking treatment and now unemployed so could not start payments as they wanted. after sending my financial spreadsheet they kept sending letters asking what i was going to do. i couldn’t see a way forward i felt stressed and under pressure so wrote that i would not be corresponding with them anymore. What was the date of your last payment? NOVEMBER / DECEMBER 2018   Was there a dispute with the original creditor that remains unresolved? NO   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? I COMMUNICATED MY FINANCIAL PROBLEMS WITH THE CREDIT CARD COMPANY, WE MADE A MONTHLY PAYMENT AGREEMENT WHICH WAS KEPT FOR SEVERAL YEARS UNTIL DEBT WAS SOLD.  
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Woolwich mortgage charges . ***WON***


HP Mum
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Hi HP,

 

As this is a mortgage account, you may need to use a restitutionary interest rate lower than you would with a credit card claim.

 

What's the rate applicable to your mortgage ?

 

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  • 3 months later...
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An update:

 

 

With regards to W's £40 monthly charges & added monthly interest there is over £1k penalties that W charged me.

I spoke & wrote complaint letters to W.

 

 

They acknowledged my complaints but refused to accept that the penalty charges were unlawful and refused to reimburse the £s.

As a gesture of goodwill they sent a cheque for a tiny nominal amount (less than 5%!!).

I have not cashed the cheque they sent yet as I read somewhere that if I bank it, they could interpret this as full & final acceptance of their offer.

I wrote complaining that their gesture was ridiculous and my complaint still stands.

They wrote back saying they considered the case closed and I should now direct my complaint to the ombudsman.

 

 

In the meantime, I refinanced and have redeemed the whole mortgage, which included these extra costs - which the lawyer did not argue about on my behalf.

I now have a new mortgage with a different bank.

W can obviously no longer threaten repossession as they have the mortgage repaid !! But I still believe W owe me more than £1k in unlawful penalty charges.

 

 

Can I still pursue W for reimbursement of the penalty charges?

Can I threaten W with legal action?

I would love to do this.

Especially as my position is stronger now I have no debt with them; in reverse I believe W has a debt to me.....

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Hi Mum,

 

Yes you can seek a refund of the full amount of every penalty charge and restitutionary interest on top (as this is Barclays).

 

Have you prepared a compound interest spreadsheet using 24.9% yet. Let us know the totals.

 

See this thread too - http://www.consumeractiongroup.co.uk/forum/showthread.php?440434-Orge-Vs-Barclays-Woolwich-Arrears-Charges

 

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very tired so need to sleep now - but did have a quick look at the other thread.

That person went back years in claiming charges & interest. I was only intending to reclaim a couple years - yet now am beginning to think I should work out ALL the penalty charges over the whole 15y period. Can I ? Especially as at the beginning W penalty charges were shockingly £75 !!

Would be good to know.

Then I can go through all my files at the w/e...

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If you have the statements then you can try.

 

You will need to argue that the statute of limitations 32 c (i think) means the clock does not start ticking until you discover the mistake (in law or fact)

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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I am quite organised and have a file of every payment and statement from the start. The statements show every penalty charge incurred.

 

 

I will try to work on this over the w/e.

Do I understand correctly:

I need first to list all the charges ; then list all the interest added ; then somehow work out what the compounded interest would be ; and then Total the lot ???

 

Where do I find the tools (spreadsheet) to work out the compounded interest over the last 15y ??

Then I need to write to Barc / W and "demand" a refund of all charges ?

Does it matter that W say they have closed my complaint ?

 

 

I am not very mathematical so hope I can do this !!!

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Hi Mum,

 

No, use the right compound interest spreadsheet and it'll calculate the int't for you. See here - http://www.consumeractiongroup.co.uk/forum/attachment.php?attachmentid=34010&d=1330899255

 

I suggest you claim Restitutionary Interest at 24.9% but others have claimed at 29.9% and won. It is a nominal interest rate that you claim from the bank to ensure that they have not profited by lending out your money and making profits from it.

 

Read up on the relevant subjects. Lots of *WON* cases here that will guide you well in many aspects - http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?97-Barclays-BCard-and-Woolwich-successes

 

They are cases about reclaiming on BC a/c's but the principles involved are the same. You are reclaiming unlawful penalties applies to your a/c but, in your case, it's a mgge a/c.

 

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  • 2 weeks later...

HI

I have gone back over 15y and its a whopping total of charges.... Made up of lots of £75 or more recently £40 'Admin Charges' and added Interest.

 

 

I don't seem to be able to open the Compound Interest Spreadsheet link above. Not sure what a .php ending is? What should I download to be able to see the link? And then be able to work out the total????

Many thanks

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click the link again

then select save as

rename it cisheet.xls

its a security feature of IE that's changing the name and .php extension.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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enter EACH FEE

on a new row

ebter their int rate [apr] in cell d15

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks

Have succeeded in saving as .xls

Am just starting to input data.

In each month I received a) Arrears Admin Charge and b) Arrears Interest Charge.

The Interest charge changes each month, dependent on the arrears and the interest at the time.

Do I put in both charges a) and b) each month on separate lines?

 

 

What do you mean put in their APR in D15 ?

This is a mortgage and had 2 types of interest as the borrowing was split between svr and tracker (was a btl).

Do I put in the 24.99% that was recommended above?

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yes go with slick from his post

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Gosh.

I had initially just left it at 0% and have got as far as start 2009. With 0% the charges are already 3.5k - with 24.99% the charges are almost 20k. Is this really correct? I have so many more figures to input and it is going to end up a huge sum that W will owe. Really ??

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Hi Mum,

 

The older the charge, the greater the effect of compound interest.

 

Let us know the totals separately for charges and for compound int't when the spready is complete.

 

Then we can consider how best to deal with this.

 

:-)

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I have finished inputting all data

 

 

I do have a query though. I did complain in 2009 and did get some of the figures reimbursed a few months later. So how would I alter the data to show this?

for the moment I have put everything in - every Admin charge and every arrears interest charge since 2003. But will have to make allowances for the reimbursed charges in 09.

 

 

I have input 24.99% and it adds up to a huge amount - almost 30k - because of the length of time that all these £75 admin charges accrued interest....

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I have other questions.

 

 

Given the calculations that I have done above:

a) does this alter the way I approach Barc/W through the courts, as although the charges are below 10k, the compound interest takes the total way above the 10k limit for small claims???

Or do I initially just write to Barc/W saying what I consider they owe me????

 

 

b) W sent me £50 as a gesture of goodwill !! Should I just sit on it or send it back ??

 

 

c) What should I do about this ???

I had no idea that the potential sum owing could be this big in compound interest?

What CI % should I use ??

Charges - £6000 (tbc - less some adjustments)

CI @ 29.9 - £30,500 (tbc less adjustments)

Total - £36,500 tbc

 

 

Really not sure what to do next......

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Hi Mum,

 

I would return the £50 cheque to W saying this is not acceptable and you will write further shortly.

 

Due to the large amounts involved, I'm going to seek advice from the Site Team on this.

 

In post #46, I asked what the mgge rate was. I realise it may have varied but please confirm the lowest and highest rates that applied over the relevant years.

 

Also, what is the earlies penalty charge on your spreadsheet.

 

A court claim is allocated to track according to the claim amount. In your case, the claim amount includes restitutionary interest so this would put your claim on the Multi Track :-

 

Small Claims track deals with up to £10K

 

Fast Tracks deals with claims from £10K to £25K

 

Multi Track deals with cases over £25K

 

On SCT, your risks of costs against you (if you lost in court) should be limited. But on the higher tracks, the cost consequences can rise significantly. Hence why I want advice for you.

 

:-)

We could do with some help from you

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Hi Mum,

 

While we wait for input, can you post up a copy of the spready showing 24.9% CI. We can then check you've got things right on that.

 

Hide personal data.

 

Re the chgs they refunded in 2009, these can just be deducted from the spreadsheet total as a manual adjustment.

 

:-)

We could do with some help from you

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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

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hi

 

 

The rate was interest only, btl. It was split into different rates due to taking out further advance during the term under different conditions.

The lowest rate was 5.49%

The highest rate was 8.39%

 

 

Does this make a difference to the % added into the spreadsheet?

ie: it wasn't a credit card, like b'card, where the rates were as high as 29%.

If I change the % to, say 8.5%, the compound interest, of course, reduces a huge amount - to apx £6k; with the sum total only just over £10k.

Which would make it fit into the Small Claims track

What would be the general advice on best % to put in the CI Sheet

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I uploaded it as xls. I think whoever reads it has to do what I had to do and 'save as' a .xls extension to read.

 

 

I haven't taken out any of the refunds yet.

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