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    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .. get a CCA Request running to the claimant . https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/ .. Leave the £1 PO unsigned and uncrossed . get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . .use our other CPR letter if the claim is for an OD or Telecom Debt or Util debt]  https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ on BOTH type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] ..............  
    • Which Court have you received the claim from ? Civil National Business Centre, Northampton MCOL Northampton N1 ? Manual Claim CCMCC (Salford) ? New beta WWW.MONEYCLAIMS.SERVICE.GOV.UK ? If possible please scan redact and upload a full page copy of page 1 of the claim form. (not the response page or AOS) Name of the Claimant ? CA Auto Finance UK Limited How many defendant's  joint or self ? One (self) Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to. 02 May 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  Unpaid car loan By an agreement in writing dated 26 November 2015 and made between the Claimant and the Defendant, the Claimant loaned the Defendant a sum of money. The agreement was Regulated. The Defendant failed to make payment of the sums due and the Agreement was terminated by the Claimant. On the 7 February 2019 the balance due from the Defendant was £8,196,38. The Defendant has paid £0.00.                                                             THE CLAIMANT THEREFORE CLAIMS  1. £8,196,38 2. Contractual interest to the date hereof £0.00 3. Further interest at 10.70 per annum (£0.00) per day until judgement or sooner payment. 4. Costs to be assessed. CLAIMANTS CLAIM £8,196.38                                                                                                                                            OUR REF HXC/M0052854                                                                                                                                                DIRECT LINE 01293 596922                      What is the total value of the claim? £8751.38 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Did you inform the claimant of your change of address? n/a Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? No When did you enter into the original agreement before or after April 2007 ? After Do you recall how you entered into the agreement...On line /In branch/By post ? In Branch Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original Creditor was FCA Automotive Services UK Limited Were you aware the account had been assigned – did you receive a Notice of Assignment? No and No Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? No Why did you cease payments? Unaffordable What was the date of your last payment? Feb 28 2018 Was there a dispute with the original creditor that remains unresolved? Yes (irresponsible lending and they did not supply all documents when CCA sent. The Terms and Conditions they sent as part of the request were different to the original Ts and Cs. Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   PRIVATE.pdf
    • Thank you. You contacted directly with the parcel broker so your best option is to proceed directly against them for breach of contract. I hope you have read enough to understand that you will not be able to rely on the Consumer Rights Act 2015. Do you understand why? Have Parcel to Go giving you a reason for declining reimbursement? Do you have anything in writing from your customer which shows that they did not refuse delivery and which identifies the actual circumstances of the situation?
    • Which Court have you received the claim from? CIVIL NATIONAL BUSINESS CENTRE, NORTHAMPTON Name of the Claimant? LOWELL PORTFOLIO LTD How many defendant's joint or self? SELF Date of issue – 03 MAY 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  1.THE CLAIM IS FOR THE SUM OF £6000 DUE TO THE DEFENDANT UNDER AN AGREEMENT REGULATED BY THE CONSUMER ACT 1974 FOR A LLOYDS BANKING GROUP PLC ACCOUNT WITH AN ACCOUNT REFERENCE OF (ACCOUNT NO. 16 DIGITS LONG). 2.THE DEFENDANT FAILED TO MAINTAIN CONTRACTUAL PAYMENTS REQUIRED BY THE AGREEMENT AND A DEFAULT NOTICE WAS SERVED UNDER S.87(1) OF THE CONSUMER ACT 1974 WHICH HAS NOT BEEN COMPLIED WITH. 3.THE DEBT WAS LEGALLY ASSIGNED TO THE CLAIMANT ON (DATE) NOVEEMBER 2016 NOTICE OF WHICH HAS BEEN GIVEN TO THE DEFENDANT. 4. THE CLAIM INCLUDES STATUORY INTEREST UNDER S.69 OF THE COUNTY COURTS ACT 1984 AT A RATE OF 8% PER ANNUM FOR THE DATE PF ASSIGNMENT TO THE DATE OF ISSUE OF THESE PROCEEDINGS IN THE SUM BE OF £0.00. THE CLAIMANT CLAIMS THE SUM OF £6000. What is the total value of the claim? £6500 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? YES, NOTICES OF CLAIM.  Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? YES  Did you inform the claimant of your change of address? NO Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? CREDIT CARD When did you enter into the original agreement before or after April 2007?  BEFORE  Do you recall how you entered into the agreement...On line /In branch/By post? I DONT RECALL Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? NO  Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DEBT PURCHASER.  Were you aware the account had been assigned – did you receive a Notice of Assignment? THE FIRST I RECALL WAS A LETTER FROM LOWELL SAYING THEY NOW OWNED THE DEBT.  Did you receive a Default Notice from the original creditor? NOT THAT I RECALL OR BEEN PROVIDED WITH THROUGH CCA REQUESTS.AT LAST REQUEST THEY SAID THEY WERE AWAITING THE DEFAULT NOTICE AND NO ACTION WOULD BE TAKEN UNTIL RESPONDED WHICH TO DATE I'VE NOT HAD OR SEEN.  Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  NO, I RECEIEVED LETTERS OF CLAIMS   Why did you cease payments?  i was under medical care which caused me not to work. around that time lowell had wanted me to increase my payments as it would take too long to clear the debt . i had been paying them what i was paying the bank. i explained my then health & financial position and that i was unable to do so. they put a hold on my account for a few months so i cancelled my direct debit. i made a full and final offer which was rejected. when they wanted payments to resume i explained i was in a worse financial position, still undertaking treatment and now unemployed so could not start payments as they wanted. after sending my financial spreadsheet they kept sending letters asking what i was going to do. i couldn’t see a way forward i felt stressed and under pressure so wrote that i would not be corresponding with them anymore. What was the date of your last payment? NOVEMBER / DECEMBER 2018   Was there a dispute with the original creditor that remains unresolved? NO   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? I COMMUNICATED MY FINANCIAL PROBLEMS WITH THE CREDIT CARD COMPANY, WE MADE A MONTHLY PAYMENT AGREEMENT WHICH WAS KEPT FOR SEVERAL YEARS UNTIL DEBT WAS SOLD.  
    • Perhaps you would care to read this and reflect on your continuing comparison of Israel to Nazi Germany Jugg    ALEX BRUMMER: How grotesque of pro-Palestine protesters to besmirch Auschwitz, the place where my grandparents died WWW.DAILYMAIL.CO.UK As the son of a refugee from the horrors of the Holocaust, I can feel nothing but contempt for the ignorance, gross... My elderly aunt Sussie and cousin Sheindy had been teenagers at Auschwitz and Belsen but survived and are alive to this day. What they will make of the protesters who waved flags, heckled and chanted as Israelis took part in the March Of The Living – the annual walk from Auschwitz to Birkenau – I cannot imagine. The images now circulating of the protesters are indescribably disturbing. They can only bring back memories of those final moments Sheindy shared with my grandparents when my grandmother Fanya squeezed her hand and told her to lie about her age to avoid the gas chambers. Claiming she was older, and could work, meant that Sheindy lived, not died. The outrage perpetrated by Hamas on October 7 has brought back the most terrifying memories for these two women – memories of pillage, mutilation and starvation. The Holocaust, or Shoah to use the Hebrew word, was the deliberate, industrial-scale killing of Jews.  It is bad enough that pro-Palestinian and pro-Hamas sympathisers have chosen to steal the language of the Holocaust.  Any comparison between Israel's retaliation and the monstrous genocide of the 1940s is odious and anti-Semitic
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Woolwich mortgage charges . ***WON***


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I am getting really angry with Woolwich now.

I have written 2 letters - both signed for at Woolwich - asking them to send me the list of all the charges applied to my account and to refund them all and not to apply them to my account as if they are arrears.

 

 

They have blatantly ignored me.

 

 

Instead - they have sent a letter requesting the whole mortgage be repaid.

And they have now affected my Credit History by applying theses charges to my account so it looks like I am now 2 months in arrears. When I am not..

 

 

Does anyone have a further stroppy legal letter that I can write.

 

 

I am furious that they are not replying and doing the absolute opposite to affect my financial situation.

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Demand a full subject access request (cost £10)

 

Use the info to calcualte all unlawfull charges

 

then you can use it to compose a letter before action and then proceed to small claims court for fees plus interest in restitution

 

or

 

Use it as a counterclaim/defense if they proceed to court.

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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thank you for this.

The issue is that I do not have time on my hands. I am trying to refinance with a different bank and need good credit rating. Because they have not replied to 2 letters now my credit rating has gone right down. I had been sooooo good to get it up. Now they have ruined it. I desperately need the Experian rating good NOW

 

 

What can I do immediately ?

Call them?

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My worry is that Woolwich are clearly ignoring my template letter telling them that their charges are illegal and can not be classed as arrears.

WHY?

 

 

It seems that they are deliberately ignoring my letters so they can push for legal repossession.

 

 

Apart from sending an SAR - how do I get them to reply to my letter?

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Hi Mum,

 

Moving this to Mortgages and Secured Loans forum where you'll get a bigger audience.

 

I would write a letter to Woolwich and send a copy to the CEO's Office at Barclays London HQ :-

 

Dear sir or madam,

 

I refer to my letters of xxdate and xxdate, to which I have had neither an acknowledgement, nor a reply. For ease of reference, I enclose copies of both letters.

 

Due to the way Woolwich are treating me, my credit rating is being adversely affected. Woolwich are demanding repayment of the whole mortgage when you have no right to do so.

 

My mortgage is being treated as being in arrears when it is, in fact, Woolwich's unlawful penalty charges that have caused the alleged arrears. My normal monthly payments are up-to-date.

 

I require that Woolwich respond to my previous letters fully and promptly failing which I will take action using the MCOBs regulations.

 

Further, I will seek compensation for damages (as per the case of Kpohraror v Woolwich Bldg Soc'y), and for consequential losses caused by increased borrowing costs.

 

I expect your full response within 7 days.

 

If others think this needs tweaking, I hope they will comment quickly.

 

:-)

We could do with some help from you

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Thank you for this draft. What a great letter.

Sorry for a slow reply - had no phone/internet for last week...

 

 

I went through my annual statement which arrived recently: they added £50 in interest over the whole year and 12x£40 penalty charges because each month the tiny amount of extra interest wasn't paid - so £480 in penalty charges in 2014.

I need to check 2013 statement, but assume they have charged me similar 12x£40 charges. So basically £1000 extra costs - unnecessarily...

 

 

And because of this my CRA showed 1 late payment for more than a year and now 2 missed payments...

Am furious with Woolwich.

 

 

I still have not received a reply to my 3rd letter...

 

 

Will get drafting another letter as per your draft Slick

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Actually I just checked 2013 statement - yes - they have added another 12 x £40 penalty charges due to their tiny monthly added interest, in that year of over £50.

 

 

Drafted a letter. Trying to decide if to fax or to post ??

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Hi Mum,

 

Use a written letter and get a free Certificate of Posting at the PO or use RM Signed For delivery.

 

If doing the latter, do not use a PO Box address.

 

:-)

We could do with some help from you

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Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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If using a PO Box address, use the free Certificate of Posting method.

 

If you have a Fax No, you could try that.

 

Perhaps also send a copy letter to Barlcays London HQ.

 

:-)

We could do with some help from you

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Well... I posted again a letter to Woolwich.

They have received it.

In the meantime - they have sent a field agent round to the property.... Am shocked. The current month mortgage is paid, there is no arrears. Only their penalty charges/fees and added interest.

Am furious with Woolwich for doing this....

I wasn't in - just got the letter in the door.

 

Interestingly though, I take care of other property for a friend - and Barclays have sent a field agent to their property too - for being £300 in arrears on a £1m property!! It seems to me that Barclays is gearing up for a greedy grab on some people's properties.

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OK

 

several times we have given you advice.

 

IF you had followed it back in December you would have ALL the information you need to get those charges back (And any other imposed) AND Interest

You would be in the process of a claim and if they had not played ball, YOU WOULD HAVE ISSUED COURT PAPERS ON THEM!!!

 

Do a full subject access request, send it recorded delivery to the HEAD OFFICE

 

When and IF they fail to comply you can then FORCE compliance via the information comissioner.

 

Doing a simple letter asking for charges an dinterest back is like walking into a cave blind

Also it shows to them you are not serious in resolving this as they can ignore your requests as they are not in the standard form. (EG NOT a full Subject ACCESS REQUEST)

 

Time is ticking

you need that SAR sent now.

That way *IF* they start down the possession hearing route you will have the INFORMATION ON TIME to defend it.

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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Thanks Sabre. But Ell-en also gave advice and I used her advice first. I honestly did not expect Woolwich to ignore legal templates - they have not ignored my letters before. I have all the signatures to prove their receipts of the other letters.

 

 

Yes, I could send a SAR tomorrow. They could also respond to the letter Slick helped me draft last week.

I have complained to the CRA. Not sure if they will respond or not?

 

 

How can they repossess a property that is not in arrears?

Surely they can't.

No court would allow that....

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Thanks Sabre. But Ell-en also gave advice and I used her advice first. I honestly did not expect Woolwich to ignore legal templates - they have not ignored my letters before. I have all the signatures to prove their receipts of the other letters.

 

 

Yes, I could send a SAR tomorrow. They could also respond to the letter Slick helped me draft last week.

I have complained to the CRA. Not sure if they will respond or not?

 

 

How can they repossess a property that is not in arrears?

Surely they can't.

No court would allow that....

 

 

Yet many get repossessions as people do nto challenge the unlawful fees and associated interest added on.

In order to defend you would need the information.

 

Letter templates are one thing. But using a template (SAR) that has penalties for non compliance on their part is the quickest and most effective tool to use. It was also offered very early in this thread.

 

Also the templates suggested by others require you to have the information to make them effective eg the amount of the charges.. Just stating "Return illegal charges" without having the actual figures tells them you are not serious in reclaiming them. It also shows them that you do not know the numbers so they can fob you off.

 

Rule number 1 - Get the information before making any claims.

 

To make an effective claim for them you will need the numbers for the preliminary letter and a letter before action. A Letter Before Action is required before any court claim OR Counter Claim.

 

Sounds complex, but with guidence form here you will find it simple, but it only works if you follow the process and complete the steps.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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I do have the figures. I took them off all the statements and worked out exactly how much they say I am in "arrears" due to their charges.

I wrote all the interest and penalty fee totals in my last letter to the Manager last week.

So, although not a SAR I have written I know how much their unlawful charges are.

I think - maybe I'm stupid - I will wait to see if I have a response by thursday. If not I will send the SAR I just sat and drafted.

Thanks Sabre. And others

X

Yet many get repossessions as people do nto challenge the unlawful fees and associated interest added on.

In order to defend you would need the information.

 

Letter templates are one thing. But using a template (SAR) that has penalties for non compliance on their part is the quickest and most effective tool to use. It was also offered very early in this thread.

 

Also the templates suggested by others require you to have the information to make them effective eg the amount of the charges.. Just stating "Return illegal charges" without having the actual figures tells them you are not serious in reclaiming them. It also shows them that you do not know the numbers so they can fob you off.

 

Rule number 1 - Get the information before making any claims.

 

To make an effective claim for them you will need the numbers for the preliminary letter and a letter before action. A Letter Before Action is required before any court claim OR Counter Claim.

 

Sounds complex, but with guidence form here you will find it simple, but it only works if you follow the process and complete the steps.

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Sorry I assumed you left it blank as you stated you were going to.

 

the last one you sent with the numbers in, how long did you give them to reply in the letteR?

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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Hi Mum,

 

I would not bother addressing the Field Visit for now. Keep the exchange of letters to a minimum and focus on the substantive issues - ie, reclaiming penalty charges and getting them off your back about "arrears".

 

You will obviously reclaim any charges they make for the Field Visit as it was unnecessary, given there are no real arrears.

 

Give them a while longer to respond to your letters, before deciding how to proceed.

 

:-)

We could do with some help from you

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                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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  • 4 weeks later...

An update

 

Finally have got to the bottom of this.

 

In mid 2012 there were 2 missed/late payments. ie I missed one month, then made 2 payments in the next month to catch up. This happened twice.

So since mid 2012 Woolwich have been adding monthly £40 charges and compounding the interest.

To be clear - £630 of their penalty charges/interest had accrued by Sept 2013.

 

Since Sept 2013 (to now in 2015) all monthly payments have been made properly.

 

However, due to the £630 penalty fees/additional interest charged that were already attributed to my account by Sept 2013, the Woolwich has continued to charge me £40 monthly + extra interest each month and for the last 18 months.

A further £1k in unnecessary costs, adding to the already unnecessary £630..

 

I have spoken to the Woolwich.

They dispute (as expected) that these extra charges are unlawful and - verbally - have refused to reimburse me.

They say the penalty fees are legal/lawful charges and the added interest is payable.

They also admitted - verbally - that letters never get to the person they are addressed to. They are sent direct to a Servicing Dept.

So if customers receive a threatening letter from a senior person, as I did, and a reply (4x in my case) is sent marked Private Confidential back to said same person - it will never be read by said senior person, because they are "too senior"...

I have the figures that I want reimbursed & damages.

The question remains - who should I send my Claim too? And should it be a legal Claim or just another letter (which clearly runs the risk of never being actioned....)

The Woolwich advised I write to the FOA. Which seems a waste of time.

 

Any hints on the next best steps....???

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Letter before action.

Post a draft here without personal details for feedback

 

once time is up

 

prepare particulates of claim for a small claims, again, draft here and await feedback.

PLEASE HELP US TO KEEP THIS SITE RUNNING

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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Look in the credit cards reclaim sections on the forum, then adapt one of those.

 

What interest rate are you using for your claim? Restitution interest is not bound by what they charged you. Sometimes using a flat rate such as 29.99% APR simplifies the paperwork and yields bigger results. All you need to justify the rate is proof that they have offered anyone a financial package with that interest rate or higher.

PLEASE HELP US TO KEEP THIS SITE RUNNING

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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