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    • Thank you. I'm going to say that the photographs really don't say very much and once again it's a real shame that you didn't take lots of photographs of all the issues including the Windows and the state of the inside of the room. You can certainly bring a claim here if you want and we will help you but I'm really not sure of your chances of success. It sounds to me as if the manager you spoke to was dismissive and nothing was particularly agreed or admitted. If you want to bring a claim then I would start off by establishing a paper trail where you point out the things that were wrong and the fact that you discuss this with the duty manager who appeared to be dismissive. You could ask them then in general terms if they have any proposals to make. I think you're in weak position. I don't think you should start threatening them with legal action or anything at the moment and even if you did bring a legal action for the full amount I would probably advise you to negotiate a settlement of maybe 50% – if you're lucky – at mediation. Have you tried putting up Google reviews and reviews on trust pilot? This could also be a good way to start. I'm very sorry but when you deal with these kinds of issues then you need to collect evidence as quickly as possible. It is the first thing you always do when there is a poor hotel, a stone in your cornflakes or a motor accident. I'm afraid that you have to think this way and maybe it doesn't come naturally – but having run the consumer action group for 18 years, this is rather second nature. If you have any phone calls with them then you should read our customer services guide first and then confirm any admissions they might make in writing.
    • Starmers election winner    My dad was a toolmaker 🤣😂🤣   Sunaks election winner    I was a deprived child I didn’t have Sky TV🤣😂🤣   and Davey just makes a complete idiot of himself    Only Reform worth voting for ,follow the French at last they are seeing sense  
    • What is the value of the claim? Please can you post up the claim form in PDF format
    • Hello , sorry of this is in the wrong place. I have received in the post a County Court Claim claim form.  This relates to MYJAR and issued by TM Legal relating to a payday loan issued 11/2017, subsequently they issued a default notice 09/2018. The debt isnt on any credit reports.  4/4/2024 I had an email saying a Letter of claim was sent - this was not received , i replied to say I believed the debt was statue barred their response We are aware that the correspondence you have sent, is in a format that is circulated on consumer-based websites whereby debtors are encouraged to use the templates in order to avoid repayment of their debts. We do not accept that the contents of these templates bear any particular relevance to your case. For clarification, in line with the Limitations Act 1908, no claim may be brough after a period of 6 years from the cause of action. The cause of action in this instance is the Notice of Default served upon you by the original creditor on 24th September 2018. As such, the account is not Statute Barred. 10th June 2024 I have received a county court claim form and now i am unsure what to do next and how to complete and respond, I do not want a CCJ. Please help 
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Right, I finally heard back from the idiot who won't accept the receipt as proof my mum is owner as v5 and insurance in my name. I'm in tears as I don't know what more to do she's telling me she's going tO make sure bailiff comes back to take the car ASAP! I am due to take my sister to 2 important hospital appointments next week, the reason my mum bought this car for my use is for driving her around as she's so ill. Its not a gift as they keep suggesting once I can afford my own car I have to give it back. My mum is going mental at me :(

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Ok ....if they want refuse a legal document as proof to the ownership let them. Get that stat dec done and send them a copy, at the same time send a copy to the Council with a letter.

 

Dear Sir,

 

Due to the intransigence of your agents and xxxx Council I hold the opinion I cannot move forward with my efforts to seek a resolve other than to write to xxx magistrate and request as Summons be issued against xxxxx Council by virtue of Regulation 46 Council Tax (Administration and Enforcement) Regs 1992 for I am aggrieved by the levy carried out by ......... on ......... as the levy clearly fails to meet the requirements in the aforementioned regulations. I ask you take notice that should I fail to hear from you within 7 days with a positive proposal to seeking a resolve to this matter, I will proceed as outlined without further notice.

 

 

yours etc

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Thank you for the letter. I was advised Friday to write a letter to revenue department advising them of our situation an propose a payment plan. As soon as I send the letter she said to start making the payments proposed in the letter this way she said I may be able to get them to take our accounts back. With regard to the fees she maintained to sort this out with the bailiffs as this obviously isn't possible from the various conversations I think the letter will need to be used.

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New question, apologies the stress and worry is getting to me. With my operation in two weeks I am finding myself struggling more and more to cope with it all.

 

If I pay the amount outstanding for the liability order they have the levy for but not the other 2 (which just have visit fees included) just until next weekend am I right they wont be able to just turn up and remove the car? I have been unable to sleep for nights and am not sure I can take another night of worrying. I am panicking they will come early tomorrow morning or Tuesday morning before I have had a chance to get the emails send and letters posted.

 

Also, just done a quick calculation of the levy fee based on the information sheet supplied and it is off, only by a couple of quid but none the less I cant work out how they have got their figure! If I am going to pay it I want to be paying not a penny more than I should!

Edited by stressed2009
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Once you pay the the liability order in full ( including bailiff fees) then the debt is satisfied and the levy goes in the bin. If they return to collect your car they can go and whistle dixie. They will not call tomorrow as it is a bank holiday, if you intend to pay the outstanding liability order that carries the levy why not do it online?

 

WD

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  • 5 weeks later...

Right sorry another question as was about to pay off the fees but have come to find another fee has been added on despite no notice through the door. The council tax was paid off in full a while ago but the fees remained outstanding. The fees included a first, second and a levy fee. Now I find I am being charged an extra levy release fee I think she called it. Any ideas on this one? Thanks

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Just to clarify the vehicle has never been removed. The fees for visits and levy were just over 100 on the levy paper. Another piece of paper put through the door in august the fees were still the same. It's just now this seems to have been added?

 

On a different note got another query now another account which I was about to pay off they are saying has over 250 in fees on, they won't discuss what the fees are for with me as apparently it's not in my name wtf lmao!

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Have you submitted a request for an up to date breakdown? I appreciate you may have had one in the past but if they are continuing to add then they will have to provide another breakdown.

 

PT

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I am a bit confused about what is happening here.

 

Do you still owe the Council for any of the Liability orders - you need to confirm this with the Council and if not how much is still outstanding and for how many LO's?

Is it just Fees you owe the Bailiff - if so what fee, what date, what amount?

You say they have a Levy - can you list the goods exactly as described on the Notice of Seizure? Also on how many LO's have they levied & have they listed the same goods each time?

 

We need a clearer view of your whole predicament to try and help. If you can it may help to scan and post up the notices you have from the Bailiffs - remove personal details first.

 

PT

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Sorry I don't have a scanner but will try to make this a bit clearer. The outstanding amounts of the liability orders have been paid through the online payment system they have not cleared onto the council records yet but the man I spoke to confirmed that the amounts paid would clear the liability orders in full and I would have to sort out the fees with the bailiff company. My family have cleared the outstanding council tax and were more than ready to pay the fees but after finding a levy on the neighbours van want to be sure what they are paying is right. There are 6 liability orders with various fees outstanding.

 

Liability orders 1-3:

1st visit: 22nd June (24.50 x3)

2nd visit: 23rd June (18.00 x3),

levy only against one liability order (59.00) also 23rd June on vehicle owned by family member but v5 in my name.

levy release fee 24.50 (charged after 23rd August as final notice of that date does not include this amount)

***Council confirmed liabilities clear July 2011 told to sort fees with bailiff***

 

Liability order 4 -

1st visit 24.50,

2nd visit 18.00

 

Liability order 5 -

1st visit 24.50,

2nd visit 18.00

 

Liability order 6 -

1st visit 9th May 24.50,

2nd visit 10th May 18.00,

on 23rd august a final notice put through the door but found out today there was also a levy fee of 47.00 on neighbours van plus on same day van fee of 160.00 no paperwork left with these breakdowns on it.

 

For the liability orders with no dates I will check those tomorrow as don't have paperwork with me.

 

I hope this is a bit clearer.

Edited by stressed2009
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Liability orders 1-3:

1st visit: 22nd June (24.50 x3)

2nd visit: 23rd June (18.00 x3),

levy only against one liability order (59.00) also 23rd June on vehicle owned by family member but v5 in my name.

levy release fee 24.50 (charged after 23rd August as final notice of that date does not include this amount)

***Council confirmed liabilities clear July 2011 told to sort fees with bailiff*** Is that for all charges or have you paid some?

 

Liability order 4 -

1st visit 24.50,

2nd visit 18.00

Dates of visits?

 

Liability order 5 -

1st visit 24.50,

2nd visit 18.00

Dates of visits?

 

Liability order 6 -

1st visit 9th May 24.50,

2nd visit 10th May 18.00,

on 23rd august a final notice put through the door but found out today there was also a levy fee of 47.00 on neighbours van plus on same day van fee of 160.00 no paperwork left with these breakdowns on it. Was a Notice of Seizure left & do I assume you have paid none of these charges?

 

For the liability orders with no dates I will check those tomorrow as don't have paperwork with me.

 

I hope this is a bit clearer.

 

Have you asked the Council when each of the Liability orders was obtained & when they were passed on for enforcement?

 

PT

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Yes, there may be a chance they were all given to the Bailiff at the same time. If so that begs the question of them using different dates unless of course they think that by splitting them up they will get more fees - not that I think they would do such a thing of course.

 

PT

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Well I have tried to get the infomation but dont seem to have got very far... apparently they were passed over on 6th January 2011, 14th May 2011 and 26th July 2011. Very questionable information considering I was chased in June 2011 for payment and full outstanding liability balance paid on 24th June 2011. When I queried this with him he claims the third one never actually went to bailiffs and was just closed?! Confusing stuff speaking to the council employees :)

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