Jump to content


  • Tweets

  • Posts

  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Issue with repairs! Again!


Kensa
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5252 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

My laptop had been acting up for a while and i new the 1 year warrenty was running out in a month or there abouts so i thought i would take to pc world to check out.

 

The guy booked it in no problems said they would play about with it and get in touch, this was the 17th of December. The next day i got a phone call from the store saying it was a dodgy hard drive and it would need to go to hp to be replaced. They asked if i needed any data recovered, i said no as i had already backed everything up. The guy said fine and told me it would be sent away and i would get it back in 2/3 weeks. (still have a voice mail proving this)

 

On the 2nd of Janurary I got a phone call again telling me it was a faulty hard drive asking if i needed any data saved. I was a little taken a back and confused (it was 830 am!) i explained i had already had this conversation with them. He then seemed to argue with a co worker about this subject saying i would get it back ASAP.

 

I then got a text on the 6th of jan saying it was just being picked up to go to get repaired. the text also asked me if i needed to re arrange this? why would i need to rearrange the pick up if its not involving me!!! seems unneccesary.

 

so on the 14th 28days is up, what are my rights? can i go in and demand a replacement? when is the 28 days measured from? is it working days?

 

i notice there are a few dsg employees/ ex employees if you could help me out cheers!

Link to post
Share on other sites

28 days is measured from the day it's booked in for repair, and counts 7 days a week. If the repair has gone over 28 days, ring them up and quote the 28 day rule, they should tell you to return to the store and they'll arrange a replacement with them.

Edited by Renzokuken

Link to post
Share on other sites

it has been known if the customer has taken the computer into pcworld for the repair then the 28 days start then

 

dont let the call center fob you off YOU booked it into repair then, if the store failed to book it in for another two weeks then this is not your fault

 

ive seen this time and again so re-assert your rights if needed get an evoke number off the store this lists the date its booked in for

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

Link to post
Share on other sites

Thanks for the advice guys?

 

One more thing......should i phone tomorrow 1 day before the 28 days is up, meaning that the i can go to the store first thing on the 28th day and they know im due a replacement? or do i have to wait until the 28th day?

Link to post
Share on other sites

Thanks for the advice guys?

 

One more thing......should i phone tomorrow 1 day before the 28 days is up, meaning that the i can go to the store first thing on the 28th day and they know im due a replacement? or do i have to wait until the 28th day?

 

They won't do anything until the 28th day is up, you'd have to ring after the 28th day has passed.

Link to post
Share on other sites

agree with ren on this one

 

the amount of times i had to explain that one escapes me, unfortunatly even if there is no chance of the laptop being returned before that date they insist on it not being before

 

i.e. if the laptops awaiting parts (very likely if acer or packard bell) on the 27th day then even if the parts arive on the 28th day its too late to repair and return it

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...