Lcd Tv

[squigles]

TV purchased in February 09, broke down on the 12th December (on / off button won't turn on TV)

 

Engineer called on 15th Dec said 'Can't fix it as it needs new parts' gave a date of Dec 22nd for repair. However now told by COMET that they can't repair TV until 29th Dec

 

Now according to COMET HO this is a reasonable time for us to wait However my case is that the time scale and indeed the period is as defined under SOGA going to cause a significant inconvenience.

 

Sent Registered letter to COMET HO had a call 2 days later saying you'll have to wait. Informed them that I wasn't happy with this and that I would peruse the matter in the Count Court. Will today send final letter (Registered) to them in the hope they sort this problem ASAP.

[Guest Old_andrew2018]

IMHO you will most likely have to wait, why not contact your local newspaper, they may have a consumer rights adviser

[squigles]

IMHO you will most likely have to wait, why not contact your local newspaper, they may have a consumer rights adviser

 

Have spoken to Trading Standards and Consumer direct, who have been guiding me through the correct route. Both of whom say that I have a case under;

 

The seller must (a)repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer.

 

So that's the route I'm going down, it's definitely a significant inconvenience.

[Guest Old_andrew2018]

Have spoken to Trading Standards and Consumer direct, who have been guiding me through the correct route. Both of whom say that I have a case under;

 

The seller must (a)repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer.

 

So that's the route I'm going down, it's definitely a significant inconvenience.

 

I agree with the above however the letter you have sent we arrive on either Monday or Tuesday, so will not leave much time.

Hence contacting the paper giving poor publicity to the store might work a little more quickly.

 

Andy

 

PS

have you requested a loan T.V.

[squigles]

Andy

 

Letter sent today was 2nd & final letter, first letter I received a phone call from their HO in Hull basically saying tough, you'll have to wait.

 

Asked for everything loan one etc. I even asked COMET HO if I can get the parts to get the TV fixed will you install them No was the reply, we supply the parts

 

I even attempted to appeal to the woman's maternal instincts who called from HO, asked her how she would feel if her kids woke on Christmas morning to open their presents, only to realise their not too good if you don't have a TV

 

One things for sure, having kept my cool throughout the whole process, I find their attitude stinks.

[Renzokuken]

With all due respect, I would urge you against taking this to court. I don't think a judge would look kindly upon you classing not being able to watch TV as "Significant inconveniance" unless you'd gone the full 28 days most stores use for repair estimates. I mean if your washing machine was broken and you couldn't wash your clothes, or a computer you needed for work broke, I'd understand, but a TV?

[squigles]

Why would a TV be any less important than say a washing machine

[Renzokuken]

Why would a TV be any less important than say a washing machine

 

Is that a serious question?

 

A washing machine is required to maintain hygene and in doing so your health and well-being, becoming ill or having no clothes to wair is a massive inconveniance for obvious reasons.

 

A TV is required for nothing more than entertainment, it holds no value from a "required to live" standpoint. The very fact some people choose to live without TV's shows that unless someone is addicted to it, they cannot be massively inconvenianced by not having one for a short time, maybe over longer periods of time and factoring in the loss of attached appliances you could consider yourself to be inconvenianced.

 

Don't get me wrong, I'm not defending their wait times, I know being without a TV can be really fustrating, especialy around christmas. All I'm saying is your case would stand a much better chance if you were to wait out the "Reasonable period of time" as most shops define it (aka 28 days), then hit them with court action.

[squigles]

You don't need a washing machine to be hygienic When I was younger my mother would be bent over the bath washing clothes by hand. A TV is entertainment, the children love to play Wii sports etc, Wii fit (especially when the weather outside isn't too kind).

 

Who sets this 'Reasonable period of time' COMET Unfortunately 'Reasonable' isn't in COMETS vocabulary. What's reasonable to one person isn't at all reasonable to another.

[johnym]

Hey Squigles it reads a little bit like my own “Comet LCD TV Nightmare” experience. Unfortunately you’ve probably got a fight on your hands here as Comet are absolutely useless when it comes to after sales support. Phoning them up will get you nothing but attitude and leave you frustrated. The letter did the trick for me, within three days of them signing for it the “on order” parts suddenly materialized and were fitted, it took 5 weeks though. Shame all the botched attempted repairs left the TV with a new more serious fault which Comet Head Office/The Engineer/Store I bought it from were aware of but didn’t nothing about it.

 

Id step back from the court route at this stage if I were you as it’s only been 9 days or so since you logged the fault, id only use the courts as a last resort if it runs into weeks/months. If you paid for it on a Credit Card it might be worth while contacting the cc company as they might be able to help if it drags on or if Comet become awkward. I would have took them to court but I had a lot going on at the time, builders in lots of decorating etc and it was just less hassle for me to replace it myself and nope I didn’t buy the new one from Comet lol.

[squigles]

I love a fight ;-) COMET HO in Hull need to understand, deal with people in a decent and dignified manner. Sticking your head in the sand and saying 'Not my problem' leaves your backside exposed, nothing beats kicking that backside.

 

I managed to corner the dept manager at the COMET store, as the manager is a by product of CS in Hull ;-)

 

Had to buy a new TV which will be fully refunded once our TV is fixed, so at least the kids can play with the new Wii games. As I have all our media on a server, they couldn't even watch films. At least the music side worked as it didn't require the TV

 

The threat of legal action is sometimes the best catalyst.

 

What get's my blood boiling, is having come up with a number of solutions to rectify the problem, then having some snotty nosed, faceless, unhelpful sorry excuse for a human being saying 'No' without thinking.

[johnym]

Squigles I forgot to ask, where did you send your letters to? Comet’s proper head office is in Rickmansworth Hertfordshire and the Hull office only deals with customer service issues (lol that made me laugh). Like I said before you’ll get nothing dealing with the Hull Monkeys, best off going directly to the organ grinder, MD’s Office in Rickmansworth.

 

The people at Hull that I’ve spoken to over the phone were terrible, they lied to me on a number of occasions, even telling me the sale of goods act didn’t apply to Comet lol and were generally very rude. One person even put the phone down on me because he couldn’t answer a question.

 

Glad you’ve got a TV for over xmas, lol I couldn’t imagine being without telly at this time of the year.

[squigles]

johnym

 

Rickmansworth Nope don't have the address for that one If you have it would you kindly post it up.

 

Who knows maybe I can find someone there with an understanding of 'Customer Service'

 

What gets you is that you do all the solution finding, in the vain hope that you connect with someone with a heart

[Michael Browne]

Comet Group plc

Comet House

Three Rivers Court

Rickmansworth,

Hertfordshire,

WD3 1FX

 

Tel: +44 (0)1923 710000

[squigles]

No need, Google lol

 

Comet Group PLC

Comet House

Homestead Road

Rickmansworth

WD3 1FX

 

[squigles]

Cheers Michael, I should have used my brain

[Michael Browne]

Or failing that, Google:p

[johnym]

lol sorry I should have included the address, remember to address the letter to the managing directors office and send it recorded. Hopefully you should receive a phone call from a receptionist within a few days of them receiving it.

[fairyprincess5]

Generally it takes a company 6 weeks MOST to fix a problem if not they generally replace it!

[squigles]

Generally it takes a company 6 weeks

 

It would ned to be a very cold day in hell for me to wait 6 weeks ;-) These clowns will get 3 weeks max

[fairyprincess5]

Actually they do have a right to take up to 6 weeks as this will cover time for getting in spare parts etc.

 

If it takes longer than 6 weeks then you are entitled to a replacement!

[squigles]

Actually they do have a right to take up to 6 weeks as this will cover time for getting in spare parts etc.

 

Really Where did you glee this nugget of information

[kiptower]

SOGA states 28 days , and that is no working days

[squigles]

SOGA states 28 days , and that is no working days

 

Have only ever seen the words "Reasonable Time" no mention of 28 days

[squigles]

Well lmfao COMET finally gave in and gave me a returns No on the 3rd Jan 2010.

 

On the 4th Jan 2010 I picked up a brand new LG42PQ6000 ……………… last week the screen went T**'s up:(

 

Call to COMET …………… they stated they have the right to repair it lmfao is there no end to this head up the backside approach to consumerism