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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Do we really need the OFT ruling to carry on our cases


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Have read the NatWest new T&Cs and they have reduced all their charges. I think this ruling is not such good news for the banks as the OFT will just carry on and find other ways to make them toe the line.

 

Still not sure what it means to anyone wanting to claim.

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As the judge stated that the charges cover the costs involved in running a current account then i might as for a few quid back on my 2nd HSBC current account as ive never been overdrawn and therefore it must be cheaper to run this lol!!!!

None of the charges on my other account (was in court aug 07 - just in time to have it stayed b******s!!!!) say overdraft charge (arrangement fees, notified fees etc), ive never had an overdraft in my life i only have unpaid d/debits which might have put me £12 over but were returned instead and charged £25 and thats fair?

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I seem to have jumped the gun a bit, I sent my application to lift my stay yesterday with the updated letter qouting clause 5 it seems were now being told to wait, where do i stand on this?

will post my POC's as listed on my court claim form shortly as it mentions no clause just utccr

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I wonder if the mighty FSA would have lifted the waiver this early had the banks lost?

 

Furthermore, they automatically assume that's that and there will be no European appeal. However, after the banks lost in the Court Of Appeal and were denied leave for further appeal the waiver wasn't lifted. It was assumed there would be a further appeal. They just wait till they get the answer they want. Like with the Irish referendum. Hmm, I wonder if there will be a third vote? :rolleyes: Of course not, the naughty Irish just got it 'wrong' first time round, bless their little cotton socks, and managed to get it 'right' the second time round the silly billies. As for us English, well... If 'democracy' is supposed to mean a free and fair society, then we certainly don't live in one. The Supreme Court acted like gangsters.

What sort of world do you want your kids to grow up in?

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I seem to have jumped the gun a bit, I sent my application to lift my stay yesterday with the updated letter qouting clause 5 it seems were now being told to wait, where do i stand on this?

will post my POC's as listed on my court claim form shortly as it mentions no clause just utccr

Can anyone help me with this????

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herse my POC's from march 2007

1. The Claimant has an account ********

with the Defendant, opened May 2001. Since

*/*/2001 the Defendant debited charges and

interest in respect of purported breaches

of contract. 3. Defendant is aware of all

details as a list of charges has already

been supplied. Another copy will be sent.

4. Claimant contends: (a) The charges

exceed the Defendant's losses caused by the

breaches; (b) The Term permitting the

Defendant to levy such charges is

unenforceable under the Unfair Terms in

Consumer Contracts Regulations 1999, Unfair

Contract Terms Act 1977 and at Common Law.

5. Claimant claims: (a) return of the

amounts debited of #*****; (b) Interest

per S.69 County Courts Act 1984 of 8% -

#****continuing at 8% until judgment or

settlement 6. Alternatively, if the

charges are a fee for a service, then they

must be reasonable under S.15 of the Supply

of Goods and Services Act 1982. 7. Costs

allowed by the Court.

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I have 10 claims ongoing, none of them mention any specific clause on the POC, but I think they will need to be resubmitted spefically focusing on clause 5.1, just need to wait until new POCs are released, the team are working on the way forward, our task is simply to wait until then, lets not rush in too eagerly, if the court dismisses the cases we will soon know the best way to challenge this. :)

:madgrin:

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heres my poc's not too good and have already sent the template letter to court on weds!!!!

 

herse my POC's from march 2007

1. The Claimant has an account ********

with the Defendant, opened May 2001. Since

*/*/2001 the Defendant debited charges and

interest in respect of purported breaches

of contract. 3. Defendant is aware of all

details as a list of charges has already

been supplied. Another copy will be sent.

4. Claimant contends: (a) The charges

exceed the Defendant's losses caused by the

breaches; (b) The Term permitting the

Defendant to levy such charges is

unenforceable under the Unfair Terms in

Consumer Contracts Regulations 1999, Unfair

Contract Terms Act 1977 and at Common Law.

5. Claimant claims: (a) return of the

amounts debited of #*****; (b) Interest

per S.69 County Courts Act 1984 of 8% -

#****continuing at 8% until judgment or

settlement 6. Alternatively, if the

charges are a fee for a service, then they

must be reasonable under S.15 of the Supply

of Goods and Services Act 1982. 7. Costs

allowed by the Court.

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Thanks ICY posted this a few times on different threads to get an angle on it.

I know I will eventually have to amend my POC's to reflect clause 5 but shouldnt be to difficult as its not to specific at present and I should have plenty of time when the mods get the new ones set out

Will keep site infromed as I may be one of the first!!!

cheers

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