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    • If you have the SIM, use it to text PAC to 65075 …… rather than calling SKY
    • Hi All I know this a long shot but ha anyone got any advice please? Nearly three years ago (maybe more) my ex took a contract out for a new phone for my birthday that I ended up paying the bills on (lovely present huh) I have always paid the bill for this. The phone number that I have had for most of my adult life was passed over to this contract and I am old now haha We are now divorced and have not been in contact  - he is abusive and I have nothing to do with him. I cannot enter into any dialogue with him whatsoever. I have continued with my phone contract and number etc but am stuck - I have no access to my bills even though they come out of my account - as the contract is in his name I cannot get a pac code to move therefore I will lose my number if I cancel- sky just quote data protection at me which I get but this is soooo frustrating!!!! I know that the sensible thing would have been to just l cancel the dd lose the number get another contract elsewhere and get over myself and move on but I am just asking out there as a final desperate attempt - can anything whatsoever be done??? Thank you in advance :)
    • What's your intent, or interest? I can't see that you have any cause of action regarding bills issued by one third party to another third party. Is the idea to use this as a lever "I'll denounce you to HMRC unless you do blah blah .." That might in fact have no teeth anyway, HMRC will aware of the company's turnover via their other tax affairs.  As a matter of fact a company buying VAT rated supplies and selling to VAT registered customers is actually worse off if not VAT registered themselves. Has your court case reached it's conclusion yet?
    • Hello, welcome to CAG.  I expect people will be along to advise later. We aren't here to mock, this is a serious forum. If you feel you're being picked on  report the relevant post to the site team.  Best, HB
    • no that is not a defence. because you don't have a photo
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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welcome finance settlement


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hiya would somebody please be able to advise me regarding my welcome finance unsecured loan, ive already paid double back what i originally borrowed and want to settle but they wont accept the settlement figure that i have offered them which i think is a fair offer, has anybody had any problems with settling would appreciate any advice,

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  • 2 weeks later...

Hi am in a total muddle with welcome:-x have given them back my car they have sold it and say I now owe them £4400 when i gave them back the car i said it was because i could no longer afford the repayments of £130, they said it was fine and I could pay £30 a month until I could afford to pay more. They are now saying that my account is now in arrears and has been for the last 3 months by £100 each month and that, interest is due for each month. They did not tell me this at the time I started paying £30 a month. I have explained that I cannot afford more and they say that I should continue with £30 a month as a token payment untill I can get back up to £130, i explained that If i could afford £130 I would have not given up the car, asked them to draw a line and make new aggrement of 30 for how ever long it would take as long as 30 came off what I owed and not just £30 off new interest penaties and £25 out side call charges they keep adding. Have as good as begged them to take me to court to get some kind of repayment agreement cos I can't get another loan to get them off my back. They have offered a total settlement with 50% discount but have no way of getting hold of £2200. What can they do if i don't pay anything on the grounds that they will not reduce payment to a level I can afford. They have said that they no longer reduce payments for anyone. Also how can I still have a HP agreement with them when neither of us has the car to hire or purchase? What a F*****g company they have never sent me statments or any letters regarding the sale of the car or anything only letters stating £25 outside call charges, all they do is keep ringing me until I answer and demand cash whatever they think they can get. Had nearly paid half the oridganl cost in the first place plus the sale of car they must be evens with me the B******S.:(

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hiya dizzy,

I can totaly understand your anxiety and what u are going through with this company, the stress i have indured over the past couple of years is unbelieveable, but thankfully i have been able to settle my account and am finally free from them. I had a loan paid double back what i owed and they still wanted over 4k back aswell, in the end i settled with 50percent rebate but it was hard work getting there.

Have u tried the cccs they are a charity and can help you to arrange with welcome a payment of what u can afford and will hopefully freeze the interest because that is just increasing every day, I found that as soon as i mentioned i was going down that particular route they changed completely (even though i didnt after cos settled).

They may even accept a much lower offer of settlement if you are in a position to do that. Hopefully one of the guys on here may be able to help i know they have harrasment letters etc to help you through this difficult time just hang in there something will turn up soon.

Take care x

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hiya dizzy they just bully people they are a nightmare, i hope that things work out for you and i would definatly give the ccs a call they are fab but u may have to wait a couple of weeks to get an appointment but ring them when u can. Im one of the lucky ones and am free from them, but i still hate them with a passion, any way take care x x

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