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    • Hearing held today in court. I attended in person and Evri had an advocate attend on their behalf to defend their position that my contract is with Packlink and not with them. I also provided a copy of Evri's terms and conditions which explains that a contract is entered into when a parcel is sent with Evri. The judge pointed this out to the Advocate and agreed there is a contract between me and Evri under the Ts and Cs. The judge explained that while Packlink are responsible for organising the delivery of the item, it is Evri who are responsible for handling the goods and delivering them, and therefor Evri has a responsibility to handle the goods with reasonable care and skill. So am pleased to say the judge found in my favour. Hearing lasted about 75mins. Evri has been ordered to make payment within 21 days. Also nice to meet @jk2054 in person.
    • Good morning,    I just wanted to update you on the situation.    I have visits piling up with my current employment and they need doing before I finish at the end of this month.  I am moving to Wiltshire in 3 weeks for a new job helping care homes with their Dementia patients. I tried to work it out and at a guess I will be doing about 20-25,000 miles a year. So need a vehicle that can cope with that mileage, my old car would have done it easy but 🤷‍♂️ I have taken out a loan and got a friend to find me a reliable car that can cope with the miles and hasn't been written off in the past.   I phoned Adrian flux to see if I could use the last months insurance on a new car I have bought, the girl I spoke to phoned Markerstudy and asked them but they said no, my new car doesn't have any modifications.    I had an email from someone who saw one of my appeals for information, they live near the site of the accident and know a nearby farmer who has a security camera at his entrance that catches the traffic and specifically registration plates as he has been robbed before. They said they would reach out for me and see if he still has the data. Unfortunately it wont catch the scene of the crash.   The Police phoned me and said they were closing the report I made, even if they found footage of the vehicle at the time I said the actual incident would be my word vs theirs.  My first response was I am sure google maps would show that they turned around at that location which would verify my version of events, but upon reflection I do understand, I have seen people doing make up with both hands while driving, eating from a bowl steering with their knees and veering all over the place. I am sure some of these people go off the road and claim that someone forced them off.    Markerstudy phoned me yesterday to say that my car is now at Copart, the £80 tank of Vpower diesel was emptied on entry to the site for safety reasons, which I get but it sucks.  It is awaiting being assessed and shouldn't be too long, which is a relief.  I am really glad things do not seem to be going the way of the other stories and they seem to moving quickly.   However I was informed that my car was a structural write off before I bought it - this destroyed me, I was almost sick.  and this is going to affect any offer of money - after hearing the first statement this didn't affect me.   They need to wait for the assessor to check it over but it is highly likely to be written off and the maximum they can offer is £2300.  I was desperate for a car as I was working for an agency at the time, no work no pay, and did not do a vehicle check because I didn't know about them.  The seller did not tell me that it had been structurally written off, he told me that it had the front wing damaged while parked and was repaired at an approved repairer.  Markerstudy records state that it was sold at auction, no record of repair at an approved repairer.  I bought it bank transfer with hand written receipt.    It gets worse.    It turns out my airbags should of gone off. For some reason they are not working. I think we can figure out why.  If I had hit that car head on and had no airbags.    Some good news.    I can arrange a time with Copart to go and take my stereo equipment and any personal items that are left in the car only. I cant live without music and need quality sound, my speakers and amps are Hertz and JLaudio, (no I am not a boy racer with booming subs, I am an audiophile on a budget) I was really worried I wouldn't get them back so this is a huge relief for me. It is stuff I have built up over years of saving and collecting. Everything to do with the vehicle and mods I have declared need to stay to be assessed.   The accident has gone as a fault on my record, I have to remove 2 years NCB which means I still have some to declare which is good.  So it appears at this point that it may be resolved quickly, not in the way I was hoping, but not as bad as I presumed it was going to be based upon that tow truck drivers attitude and behaviour and the horror stories I read.   I am not going to buy the car back and try to make money with all the parts on it, I don't have the time or energy.   I may need an xray on my back and neck.  The whole situation has left me feeling physically sick, drained and I need it done.   The lesson learnt from this  -  My conscience is 100% clear, my attitude to safety and strong sense of personal responsibility - A rated tyres even if on credit card, brake fluid flush every year, regular checks of pads and discs, bushes etc, made avoiding what I believed to be a certain broadside collision possible.   Get a dashcam (searching now for the best I can afford at the moment)  -  Research your insurance company before you buy  -  Pay for total car check before you go and see a car and take someone with you if you are not confident in your ability to assess a vehicle.      Thank you to everyone here who volunteers their time, energy and information, it is greatly appreciated.  You helped my sister with some advice a while ago but we weren't able to follow through, she is struggling with long term health conditions and I ended up in hospital for a while with myocarditis, when I got out and remembered it was too late.  I am going to make a donation now, it is not a lot, I wish I could give more, I will try to come back when things are on a more even keel.    Take care
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Another 'deposit not being given back' problem!


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Hi everyone,

Hope you can help.

 

We moved into a property in mid 2003 and paid £2100 deposit to the letting agent.

There was an inventory done and it stated heavy marking to carpet through out, scuffs and W&T on walls, as well as various other general W&T.

 

Every year we have signed a new tenancy agreement, until last year starting 1st dec 2007 ending Nov 2008.

Before the end of the tenancy the letting agent called, as they did every year, and asked if we would be signing for another year.

We said no.

The landlord called later and asked if there was anything he could do to get us to stay, we said no.

 

We moved out the day the tenancy ended and used the cleaners the agent suggested at a cost of £400.

 

The check out report was done on 15th Dec but was not emailed to me, after many times of asking, till 29th Jan 2009.

 

The landlord then emailed saying he was going to deduct over £1300, which I stated that I disputed.

 

Now, when we moved out the carpet did have some extra stains, but it was already in need of replacement when we moved in.

It did require repainting, but after 5 1/2 years and it being in only fair condition when we moved in, you would expect to have to repaint.

 

In all the time we were there the only repair was to replace a fridge when it broke, and a dishwasher when that broke down.

 

He sent us a cheque for the £790 that wasnt taken from the deposit, but when we sent a solicitors letter he cancelled the cheque and now says he made a mistake sending it as he got the figures wrong and requires all the deposit.

 

Im really confused how he can pay back any money, shouldnt the deposit still be held until we agree on deductions?

We have opted against mediation and decided to go straight to small claims as i he didnt notify us with in correct time scale for deductions.

Is this right?

We are ment to be going to court in a few weeks but i didnt know about the TDS until reading here.

We were never notified about where it is being held, apart from that the agents were the deposit holders.

Sorry if im being really stupid, I just dont understand.....if we were in teh TDS how could they send a cheque for £790 if we havent agreed to the deductions?

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Im really confused how he can pay back any money, shouldnt the deposit still be held until we agree on deductions?

We have opted against mediation and decided to go straight to small claims as i he didnt notify us with in correct time scale for deductions.

Is this right?

We are ment to be going to court in a few weeks but i didnt know about the TDS until reading here.

We were never notified about where it is being held, apart from that the agents were the deposit holders.

Sorry if im being really stupid, I just dont understand.....if we were in teh TDS how could they send a cheque for £790 if we havent agreed to the deductions?

 

Pretty sure all damages after that length of time would be under fair wear and tear. Especially the carpet. The life span of a carpet is only 7 years I believe, so should be replaced at no cost after that time.

 

You should have a read of one of the blogs on this site http://www.landlordlaw.co.uk/blog.ihtml, scroll down till you find "Tenancy deposit arbitrations - why landlords keep losing" (might be on the second page).

 

 

It states He makes the point first that the tenancy deposit belongs to the tenant, and the landlord, if he wants to make deductions, is making a claim which he will have to prove by evidence. And if you do not provide this, you will lose your claim, the arbitrator is unlikely to write and ask you for it. For example:

  • Inventories - these need to be a detailed condition report on the property not just a list of the furniture in it. To make a claim for damage to furniture (for example) you are going to have to prove that it was in good condition at the start of the tenancy. It is best that this is done by an independent firm of inventory clerks
  • You will also need a check out report, again this should be done by the independent inventory clerks
  • Photos are generally of no value as they could be of anywhere. Presumably if they are signed by the tenant and inventory clerk on the reverse and dated they should be acceptable. If used they should be clear and have something (such as a ruler) to show scale.

Barry then explains how an adjudicator would approach a claim for a damaged carpet.

  • He would want to know the condition of the carpet both at the start and at the end of the tenancy
  • Evidence of when it was purchased
  • The cost of replacement
  • And the normal life of such a carpet
  • He would consider whether it could instead have been cleaned
  • Or whether any stain is relatively insignificant and can be left
  • In his award he will consider fair wear and tear
  • And base his award on the cost of replacement carpet but not underlay
  • For a ruined 3 year old carpet, the landlord (he says) will be lucky to get 40%, even if he can prove everything, as a tenants deposit is not a 'new for old' insurance policy

In other words, in your case... after 5 1/2 years, and presumable the place wasnt new when you moved in, you would be pretty hard pressed to find the damages you have had to pay.

 

In regards to the TDS, yes, your deposit should have been protected by one of the three TDS's, not by the LL or the Agent. If it is unprotected, you can sue for 3x the deposit.

 

I'd suggest that you look into this further, as it appears you have a pretty strong case for it.

 

The small claims is correct for the deductions, but (someone will probablyu correct me here) I would look at withdrawing your small claims claim, and then lodging a claim for your full deposit, and 3x the deposit for non compliance of the HA 2004. A total of £6400. This will not be through the small claims court however, and you will be exposed to your LL's costs should you lose. But it appears a pretty much open and shut case to me.

 

Then it will be up the the LL to prove the deductions, and if he hasnt paid them back by the time you go to court, you have a pretty clear cut case for the 3x penalty.

 

His only defence to the TDS non-compliance would be to repay the deposit before trial, which would mean that you get your deposit back, so all good there.

 

Thoughts from others?

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Yep agree, should put deposit in TDS sceme as new contract in Dec 2007, so sue for all the deposit plus 3x deposit. as tenancy ended, he looses. Deductions will be agreed and sorted at same time, again what he is claiming for is more like betterment and no allowance for wear and tear - carpets 4-5 years, but depends on type and use of course ( house full of kids less/on own more ).

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