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    • We initially raised a complaint with the finance company who told us that as its over 6 months the consumer rights act won’t apply and we would need to provide evidence of the problem being there at purchase. As we have only just got the report from Mercedes we haven’t been able to submit this within their 14 day timeframe. Is this not the case then? Thanks
    • The previously little-known Chinese-American businessman’s fortune was transformed by the British taxpayer through 11 government contracts worth approximately £4.3bn for lateral flow tests (LFTs) made in China and sold by Innova. Charles Huang says contracts generated $2bn (£1.6Bn) profit   The government fast-tracked the company after its British representatives sent a direct email to Dominic Cummings, the chief adviser to the then prime minister, Boris Johnson, in July 2020. And, a Guardian investigation has found, the fast-tracking of Innova was supported by the then chancellor Rishi Sunak’s team at the Treasury. Innova became for a period of at least four critical months the only company authorised to supply rapid Covid tests in the UK, despite scores of others developing similar kits. At the time, the government spending watchdog raised concerns   Boss of US firm given £4bn in UK Covid contracts accused of squandering millions on jets and properties | Coronavirus | The Guardian WWW.THEGUARDIAN.COM Exclusive: Rishi Sunak’s team helped fast-track deal with firm founded by Charles Huang, who says contracts generated $2bn profit  
    • Welcome to the forum What makes you think that ?   Andy
    • We purchased our Mercedes in September 2023 from Doves in Horsham for £21000, paying half cash and half on finance. We also purchased warranty for life via Ramp as recommended by Doves. On 12th May 2024 the car failed to recognise the key and wouldn’t not open, the AA could not identify the problem so via our warranty the car was taken to Mercedes in Croydon. After 3 weeks the problem was finally identified as water ingress in the drivers side footwell which has corroded and blown various components. After further investigation it was discovered the windscreen was date stamped 2019 (all the windows are 2018 - therefore not the factory fitted windscreen) The leak has developed due to incorrect sealant being used assuming when this was replaced and also water leaking from the seam. The warranty company do not cover water ingress so we are now faced with a bill of £3635. As we are now at 8 months since purchase (problem started at just over 7 months) we are not covered by the consumer rights acts. Would we be covered Sale of Goods Act? We have all the reports for the works being completed but unsure if this should be taken to the finance company or Doves who we purchased the car from. Do we pay for the works and then try and claim it back or should they be paying? Any help would be much appreciated
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Can Anyone advise what my next move is please


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A few months ago I was ordered to attend court over a debt to finance wales a few years ago which was a loan for a business start up that never happened.

 

I had to give a statement of my income that was sent off to the solicitor acting for finance wales. In court I explained my current situation which basically is that for the last 3 years I have been caring for my wife and our 4 children the eldest which has disabilities, I have very little expenditure each month as you can imagine.

 

When I finished the court represetative stated I may or may not be contacted by finance wales/the solicitor to advise their action in which she stated given the information I had given it was unlikely they would persue the matter.

 

I have today received a letter from another firm of solicitors regarding the same matter which is as follows.

 

 

Dear Mr *****

 

As you are aware (No I am not aware), we act for Finance Wales Investments Ltd regarding recovery of monies loaned to you that have yet to be repaid.

 

We understand that you attended Cardiff County Counrt for questioning and have received a copy of your record of Examination (Not received anything since I attended court).

 

Please provide us with details of any proposals that you have for repayment of the debt. We can confirm that the amount owning under the judgement of 30 July 2008 is £3,037.71 with interest accruing at a daily rate. Futher, please confirm whether you have sought any advice from the Citizens Advice Bureau regarding your liabilities and whether any debt management plan is currently in place.

 

Please note that if we do not hear from you within 14 days we will be advising our cliet to take further enforcement action against you without notice.

 

yours sincerely

 

 

 

I did get advice from CAB over the phone who suggested that I contact all my creditors for a full balance and reference numbers etc to enable me to go for a Debt Relief Order. As of yet I have heard nothing back from the other creditors most of which are over 6 years old so don't suppose is active anymore.

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If its already been to a court, then its the court you should be dealing with & no-one else.

Sounds like this other lot are just chancing their arm with you.

 

I am surprised that it has passed to a different firm of solicitors. When I went to court I did not go before a judge or anything ( I did not know what was going to happen as I just had a summons to attend court) I was just in a side room with a court representative who had a statement of income form that she went through and I provided proof of income etc.

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The court representative would have agreed on an amount to be repaid monthly with you & then that would have been the end of it.

There is absolutely no reason as to why you should be getting threatening follow up letters like this.

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The court representative would have agreed on an amount to be repaid monthly with you & then that would have been the end of it.

There is absolutely no reason as to why you should be getting threatening follow up letters like this.

 

So I should write to this solicitor stating that I know nothing of them taking on the matter and that I should only recieve correspondace from the court

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This is a draft letter I was going to send to Hugh James, It is not finished as yet but thought I would reply to comply with the 14 days they have requested.

 

Dear Sir/Madam,

 

I am writing in responce to your letter dated 1st October 2009.

When I attended court in early July 2009 Morgans Solicitors were acting on behalf of Finance Wales Investments Ltd at that time so I am interested as to why Hugh James have now taken over this file and wondered if you can answer why this has happened.

In your letter you also state that I have received a copy of my record of examination to which I have not recevied or heard nothing since attending court in July 2009.

On receiving your letter I will be contacted Cardiff Couty Court as if there is information that I should have received then I would like a copy

If you have a copy of my financial situation then you will be aware that I was not in a position to make payment on the debt and that has not changed since I last attended court, I would like to add that the threats in your letter of daily interest being added and reply in 14 days or futher action have not helped my already sick wife.

I have sought advice from the Citizrns Advice Bureau who on looking at my situation advised that I first write to my creditors which I have done so and then apply for a Debt Relief Order, I am awaiting a responce.

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I am writing in responce to your letter dated 1st October 2009.

When I attended court in early July 2009 Morgans Solicitors were acting on behalf of Finance Wales Investments Ltd at that time so I am interested as to why Hugh James have now taken over this file and wondered if you can answer why this has happened.

In your letter you also state that I have received a copy of my record of examination to which I have not recevied or heard nothing since attending court in July 2009.

On receiving your letter I will be contacted Cardiff Couty Court as if there is information that I should have received then I would like a copy

If you have a copy of my financial situation then you will be aware that I was not in a position to make payment on the debt and that has not changed since I last attended court, I would like to add that the threats in your letter of daily interest being added and reply in 14 days or futher action have not helped my already sick wife.

I have sought advice from the Citizrns Advice Bureau who on looking at my situation advised that I first write to my creditors which I have done so and then apply for a Debt Relief Order, I am awaiting a responce.

 

I wouldn't waste your time at all. And most certainly would not inform them of any personal circumstances, regarding your wife.

 

They couldn't care less!

Their next letter will be 'Is your wife insured should she die, and will this cover the amount of debt you owe us!'

 

As Mr.Ton has already said, the only people you really need to be talking to is the courts, unless you receive anything from them in relation to this matter then I would quite honestly ignore them, and only send them correspondence in relation to their persistant harassment which will be met with robust legal action should they continue..:p

 

 

Boo:wink:

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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