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    • Hi all.   I've just cancelled my Virgin Media because my Wife and I are going abroad for 12 months or so. My Son will be staying in our home, and wishes to start a contract with them. He signed up to a great deal for New Customers online, and a Contract Agreement was signed online. He had a delivery date for a Self Installation Kit but it never arrived. After speaking to numerous Virgin Media Staff online, they are insisting that he calls their Pre Installation Team (I presume that is their sales Team to try and get more money). He doesn't want to speak to them over the phone. He doesn't mind doing a Live Chat, but he hasn't got an Account Number yet, so that's impossible. He even had a chat with a Team Member on Whatsapp, who say they don't have access to the information they need, so he has no option to call them. Why can't they just be straightforward with their Communications. Is there any other option other than calling them?   TIA.
    • Hi All, I'm looking for help with a P2G claim for another lost parcel. Given the wealth of information on this site, I'm hopeful that this should be an easy one to fix, but want to be sure I have everything. On the 6th March, I contracted with P2G to send a parcel (a £600 Pioneer AVH-Z7200DAB car stereo which is not on either P2G or EVRi's excluded from compensation or prohibited items list) using EVRi, sent it off, and that was the last I heard of it. The EVRi tracking showed that the parcel had made it to the national sorting hub at 2:12 on the 7th, and then vanished. By Friday, I had started to get nervous, and so, raised an enquiry. And then another, and another - well, they weren't responding, and I couldn't get their telephone one to work, I think in all, it was more than 15 enquiries. I also raised an investigation with P2G as well. EVRi closed the enquiry confirming a loss on the 19th March, and P2G near the end, although P2G closed it claiming that I needed to send photos of the parcel as proof - which I didn't have, and I also do not have an account with P2G so couldn't upload anything (I did test, just in case), and this is why despite receiving advice on the EVRi Fb group to send the letter before claim, I haven't yet acted. I have proof of the eBay listing, and the refund, to demonstrate that which was being sent, but P2G's insistence that I have no photographic proof of the parcel with the label - I have the photo of the goods in their box before sending, but this is for the eBay listing, and so does not show it after the fact. This I fear is what P2G will seek to rely on as a defence, hence my 10 week delay on progressing with this. But, I am more than £600 out of pocket for the loss: £600 for the item and £8.04 for the delivery fee, although my claim will actually be for an initial £611.09 to cover the cost of the loss, their delivery fee, and my 1st Class Recorded stamp for the Letter Before Claim to P2G, rising to £681.09 to cover the additional £70 cost of opening the court case if they fail to respond within 14 days. This question mark surrounding P2G's request for photographic evidence, is this likely to cause me a problem? Steve
    • Had a letter response today dated 12/6/24 from PRA Group re request for information consumer credit act 1974. Confirming they are in receipt of my CCA letter request - and that they are requesting the required information. They returned the £1 postal order. And my CCA letter. Stating that they will contact me with an update ASAP. They attached/included a standard ( non personal ) page about ' what they should provide ' and ' what happens If I don't get this information'.    I need to file my defence by 21 June 24. Any suggestions as to what that defence should be ?   
    • Thanks @dx100uk for responding promptly.    To be quite honest with you, applying for breathing space might not really help except some short term relief. I don’t want to default either as I might lose my job too and I cannot really afford it. Sorry for sounding bit stupid but is there something I can do to stop them charging interest and agree on reduced payments? Can I use pro-rata payment letters to get out of this situation without too much impact? I am working on information that @BankFodderhas requested and will be sharing it later today.  
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Legal victory over Swift!?


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Woman's victory over [pounds sterling]50,000 bill.

 

 

The Star (Sheffield) (Sheffield, England) | April 24, 2006 | COPYRIGHT 2006 Johnston Publishing Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information) Copyright

 

 

A SHEFFIELD woman has won a legal victory after being ordered to pay back more than [pounds sterling]50,000 on a loan of [pounds sterling]11,000.

Rosalind Hanagan took out the loan to cover debts of [pounds sterling]11,000 using a house her mother left in her will as security.

But she found that even after paying off more than [pounds sterling]22,000 she still owed another [pounds sterling]29,000.

Rosalind's problems began when she signed up to the loan with Brentford-based Swift Advances plc

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The main reason I put this item on was to see if anyone out there in CAG world could investigate how this lady won....when others haven't?

 

Are there any budding Sherlocks or Hercule's that can shed any further light ?

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Hi Dougal

 

I think you need to change your avatar, to either a jack russell or a bloodhound, as nothing will get past you without a fight.:)

 

Doc

 

Hi Doc

 

I am pleased to say that my Westie let's absolutely nothing past him.....!!

 

Thanks for the kind thought.

 

Dougal

 

ps: I sent an e-mail to the Sheffield Star last night requesting a full copy of their report.....

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Evening all - as promised:

Courtesy of the Sheffield Star, 18/9/2009.

 

Woman’s victory

over £50,000 bill

 

A SHEFFIELD woman has won a legal victory after being ordered to pay back more than

£50,000 on a loan of £11,000.Rosalind Hanagan took out the loan to cover debts of

£11,000 using a house her mother left in her will as security.

But she found that even after paying off more than £22,000 she still owed another £29,000. Rosalind’s problems began when she signed up to the loan

with Brentford-based Swift Advances plc.

When she took out the loan her only income was Income Support and she fell into

arrears with the payments. But she then discovered that even though she had not been in

arrears for more than 18 months the balance was still going up and not down.

Rosalind, of Greystones, had to try to sell her house just to meet the payments and Swift were threatening to take her to court if she did not pay another £29,000 straight away.

She turned to Louise Joloza of Howells solicitors in Sheffield who negotiated a settlement which has cancelled out the remaining debt.

The loan company has also removed the charge it had over her property and agreed to pay her legal costs.

Rosalind said today she was relieved and delighted the case had now been resolved.

She said: “The last few years have been a financial nightmare for me because I couldn’t

see any way out of this massive debt, which just seemed to grow

and grow.

“It is such a relief to know that my home is safe and I don't have to make any more payments. I’d advise anyone in a similar situation to take legal

advice - for me, it has been an absolute lifeline.”

Ms Joloza said: “Essentially,Mrs Hanagan had signed up to an improperly executed agreement- entailing complicated legal arguments, which can be very difficult to fully understand.

“We argued that the agreement was unenforceable as it failed to comply with the

requirements of the Consumer Credit Act 1974, in that it failed to correctly state an amount of credit.

“The agreement also failed to provide her with a term stating how she was going to pay off the legal and documentation fees, which had been added to

the account.

“These credit agreements, although extremely complicated, are now very common.

They can leave people in dire financial straits.”

 

Needless to say I am now writing to Ms Joloza!!

 

Best wishes

 

Dougal

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I've read as much is available from your links and I presume it would be a miss sell if the borrower was on income support when the loan was taken out.

Well I was on income support at the time.

If my post helped you feel better, click my scales.

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Evening all - as promised:

Courtesy of the Sheffield Star, 24th April 2006.

 

Woman’s victory over £50,000 bill with Brentford-based Swift Advances plc.

 

Best wishes

 

Dougal

 

Good morning everyone,

 

I am today contacting the Court and requesting details of how to obtain a transcript of the case.

 

I'll let you know what happens......!

 

As always

 

Dougal

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