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    • Speaking of the reformatory boys, here they are with all of their supporters, some of whom traveled with them from miles away, all carefully crammed together and photographed to look like there were more than about 80 .. rather like Farages last rally with even fewer people crammed around what looked like an ice cream van or mobile tea bar ... Although a number in the crowd apparently thought they were at a vintage car rally as they appeared to be chanting 'crank-her'. A vintage Bentley must be out of view.   Is this all there is? Its less than the Tory candidate. - shut up and smile while they get a camera angle that looks better
    • in order for us to help you we require the following information:- Which Court have you received the claim from ? Canterbury If possible please scan redact and upload a full page copy of page 1 of the claim form. ( Name of the Claimant ? Moneybarn No 1   How many defendant's  joint or self ? One Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to. 29/05/24 Acknowledged by 14/06/24  Defence by 29/06/24  Particulars of Claim PARTICULARS OF CLAIM   1.  By a Conditional Sale Agreement in writing made on 25th August 2022. Between the Claimant and Defendant, the Claimant let to the Defendant on Conditional Sale. A Ford Ranger 3.2 TDCi (200 P S) 4x4 Wildtrack  Double Cab Pickup 3200cc (Sep.2015) Registration No, ******* Chassis number ***************** (“The Vehicle”).  A copy of the agreement is attached   2.  The price of the goods was £15,995.00.  The Initial Rental was £8500.00.  The total charge for credit was £3575.;17 And the balance of £11,070.17 was payable by 59 equal consecutive monthly instalments of £187 63. payable on the 25th of each month.   3.  The following were expressed conditions of the set agreement,   Clause 8: Our Right to End this Agreement  8.1   Subject to sending you the notice as required by law, any of the following events will entitle us to end this Agreement: 8.1.2  You fail to pay the advance payment (if any) or any of the payments as specified on the front page of this agreement or any other sum payable under this Agreement. 8.1.3 If any of the information you have given us before entering into this Agreement or during the term of this Agreement was false 8.1.4 We consider, acting reasonably, that the goods may be in jeopardy or that our rights in the goods may otherwise be prejudiced. 8.1.5 If you die 8.1.6 If a bankruptcy petition is presented against you; if you petition for your own bankruptcy, or make a live arrangement with your creditors or call a meeting of them. 8. 1.7 If in Scotland, you become insolvent or sequestration or a receiver, judicial factor or trustee to be appointed over any of your estate, or effects or suffer an arrestment, charge attachment or other diligence to be issued or levied on any of your estate or effects or suffer any exercise, or threatened exercise of landlords hype hypothec 8.1.8 If you are a partnership, you are dissolved 8.1.9 If the goods are destroyed, lost, stolen and/or treated by the insurer as a total loss in response to an insurance claim. 8.1.10 If we reasonably believe any payment made to us in respect of this Agreement is a proceed of crime. 8.1.11 If steps are taken by us to terminate any other agreement which you have entered into with us.   Clause 9.  Effect of Us Terminating Agreement   9.1 If this Agreement terminates under clause 8 the following will apply 9.1.1 Subject to the rights given to you by law, you will no longer be entitled to possession of the goods and must return them to us to an address as we may reasonably specify, (removing or commencing the removal of any cherished plates) together with a V5 registration certificate, both sets of keys and a service record book. If you are unable or unwilling to return the goods to us then we shall collect the goods and we'll charge you in accordance with clause 10.3 9.1.2 We will be entitled to immediate payment from you for all payments and all other sums do under this agreement at the date of termination 9.1.3 We will sell the goods or public sale at the earliest opportunity once the goods are in a reasonable condition which includes a return of the items listed in clause 7.1.4 9.1.4 We will be entitled to immediate payment from you of the rest of the Total Amount Payable under this agreement less: ( a) A rebate for early settlement ias required by law which will be calculated and notified to you at the time of payment (b) The proceeds of sale of the goods (if any) after deduction of all costs associated with finding you and/or the goods, recovery, refurbishment and repair. Insurance, storage, sale, agents fees, cherished plate removal, replacement keys, costs associated with obtaining service history for the goods and in relation to obtaining a duplicate V5 registration certificate   4, The following are particulars required by Civil Procedure Rules. Rule 7.9 as set out in 7.1 and 7.2 of the associated Practice Direction entitled Hire Purchase Claims:-   a)     The agreement is dated 25 August 2022. And is between Moneybarn No1 Limited  and xxxxxxxxx under agreement number 756050. b)    The claimant was one of the original parties to the agreement. c)    The agreement is regulated under the Consumer Credit Act 1974. d)    The goods claimed Ford Ranger 3.2 TDCi ( 200 PS) 4x4 Wildtrack Double Cab Pickup 3200 cc (Sep2015} Registration No ^^^^^^^ Chassis number ***************** e)     Thw total price of the goods £19570 f)     The paid up sum £1206 5 g)    The unpaid balance of the total price £7505 (to include charges) h)    A default notice was sent to the defendant on 20th February 2024 by Firrst class post i)      The date when the right to demand delivery of the goods accrued 14 March 2024 j)      The amount if any claimed as an alternative to delivery of the goods 7505 22 include charges ]= 5.  A the date of service of the notice the instalments were £562.89 in arrears. 6. By reason of the Termination of the Agreement by the notice, defendant became liable to pay the sum of £7502 7. The date of maturity the agreement is 24th August 2027. 8. Further or  alternative by reasons of  the Defendant breaches of the agreement by failing to pay the said instalments, the Defendant evinced an intention no longer to be bound by the Agreement and repudiated it by the said Notice the claimant accepted that repudiation 9. By reason of such repudiation the claimant has suffered loss and damage.   Total amount payable £19570 Less sum paid or in arrears by the date of repudiation £12064 97 Balance £7505 (to include charges.) ( The claimant will give credit if necessary for the value of the vehicle if recovered.)  The claimant therefore claims 1.    An order for delivery up of the vehicle 2.    The MoneyClaim to be adjourned generally with liberty to restore,  Upon restoration of the MoneyClaim following return or loss of the vehicle. the Claimant will ensure the pre action protocol for debt claims is followed. 3.    Pursuant to s 90 (1)  of the Consumer Credit Act 1974. An order that the Claimant and/or its agents may enter any premises in which the vehicle is situated in order to recover the vehicle should it not be returned by the Defendant 4.    further or alternatively damages 5.    costs.   Statement of truth The Claimant believes that the facts stated in these Particulars of Claim are true. The Claimant understands that the proceedings for contempt of court may be brought against anyone who makes or causes to be made a false statement in the document for verified by statement of truth without an honest belief in its truth. I am duly Authorised by the Claimant to sign these Particulars of Claim signed Dated 17th of April 2024   What is the total value of the claim? 7502   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No   Never heard of this   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? n/a Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? No   When did you enter into the original agreement before or after April 2007 ? After  Do you recall how you entered into the agreement...On line /In branch/By post ? In a garage  Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes  Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original Were you aware the account had been assigned – did you receive a Notice of Assignment? n/a   Did you receive a Default Notice from the original creditor? They said sent but nor received   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? None seen   Why did you cease payments? Still Paying,   What was the date of your last payment? Yesterday  31st May 2024   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? Yes on 12 Feb 2024   What you need to do now.   Can't scan, will do via another means as you cant have jpg
    • Now that is an interesting article which adds afew perspective that I hadn't thought significant - but on reflection of the perspectives offered ... Now Starmer is no Blair, however 'blairite he may be perceived, but the Tories aren't tories and aren't even remotely liberal   The fast 'unannounced and unexpected election call from sunack may well be explained by the opinion linked that he hoped reform would be unprepared and effectively call a chunk of Farages largely empty bluster - making him look even more of a prat, leave scope for attacks on shabby reform candidates and mimimise core vote losses to reform - while throwing the 'middle ground' (relative) tories TO THE DOGS - and with the added bonus of likely pacifying his missu' desire to jogg off to sunny cal tout suite somewhat   thumb in the air - I expect about 140ish tory seats, but can hope for under a hundred Reform - got to admit the outside possibility of 1, maybe 2 seats with about 8% of the vote - but unlikely. I think projections of over 10% of the vote for reform is nudged and paid for speculation - but possible with the expected massive drives from Russian, Chinese and far right social media bot and troll prods targeting the gullible.
    • Commentary June 2024 WWW.ELECTORALCALCULUS.CO.UK Interesting article about just how bad it could be for the Tories.  Also Tories could be hoping on Reform not having candidates in many seats, as they were not ready.  
    • Even a Piers Morgan is an improvement and a gutless Farage Piers Morgan calls for second Brexit referendum WWW.THELONDONECONOMIC.COM Piers Morgan and Nigel Farage have faced off over Brexit and a second referendum in a heated reunion on BBC Question Time.   “Why don’t we have another referendum about Brexit?” he questioned. “I seem to remember when 2016 came around we were told there was going to be control of our borders and it was going to be economically beneficial to this country. And eight years later we have lost complete control of our borders… and economically it seems to have been a wilful act of self-harm.”   ... Piers missed off : after all somebody said a 48/52 decision would be "unfinished business" by a long way - was that person just bul lying (again)  
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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HFC piles on the pressure


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Re. PPI--I refer you back to an earlier post of mine suggesting you have a look at post #14 onwards

 

http://www.consumeractiongroup.co.uk/forum/halifax-bank-bank-scotland/211244-25-days-late-3-a.html

 

Why not remove personal details and post up the CCA that you received so that experienced caggers can advise on it.

Middenmess,

 

I have just looked at your thread as suggested and must confess that I have a headache!!!!

 

I gather that notwithstanding the fact that I made a previous claim for redundancy, I can still make a claim for misselling on the basis that the PPI agreement was unlawful in any event.

 

I am still awaiting a reply from HFC / Beneficial Bank to my SAR. It will be interesting to see what they have to say next. In the meantime, I will try and post a copy of the credit agreement within the next few days.

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I wish I was 25 years younger so that my brain was more receptive to all the information available on this site as I too get a headache trying to take it all in [and trying to retain it!]

 

Noomill's threads are informative on PPI as are several others but I don't think I've found one yet where PPI has been successfully claimed back -with interest- after a claim [payout] has been made.

 

Some threads have said make the claim for PPI + interest less whatever you've been paid out,others say claim for all and let the seller respond with their interpretation.

 

I also have the argument that during those periods when you are in receipt of monthly payments you are still being charged the monthly premium which I think is wrong.

 

For example a long term illness of one year will see the entire balance of your account paid off-assuming that you do not use the card during this time,so what benefit would there be in paying every month a PPI premium?

 

Your first monthly charge for PPI has paid for the cover of the amount outstanding that you are claiming against--if it hasn't then why are you being paid out?

 

I haven't made a claim yet as I'm waiting to see what other mistakes the cc companies make after sending me ineffective D/N's.

 

Making a claim costs only your time and a stamp.

 

They have to reply to you and the arguments that you receive against your claim will indicate the way in which to proceed.

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I wish I was 25 years younger so that my brain was more receptive to all the information available on this site as I too get a headache trying to take it all in [and trying to retain it!]

 

I know how you feel very well, although with me it is the age that is the problem, But the stoke I had my short term memory is very poor thank god for bookmarks because if it was not for those I'd be totally lost.

 

PF

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

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  • 1 month later...

Result (sort of!!!) - I have received a letter from HFC in reply to my request for repayment of PPI which was added to my loan. (I used, slightly amended, the fantastic letter that was posted by Pompeyfaith in her thread - thanx Pompey!). Basically HFC have agreed to make an ex gratia payment (without accepting liability!!!) in settlement of my complaint. Their offer includes statutory interest at 8%. However as I had made a claim for payment of insurance, they want to deduct the amount paid out under the claim from the settlement figure and issue me with a new credit agreement under their current terms! This will mean what they have given me in one hand, they will take with the other!!

 

I will try and post their letter asap so advice and comment.

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they can certainly deduct the payments they made for your claim before.

but.

 

THEY CANNOT force you to sign another agreement, that is against FOS guide lines and they know it.

 

HFC will try every trick in the book , they will also take ARREARS to date from your payout so watch out for that.

 

also CHECK THEIR FIGURES

with a find tooth comb!!

 

they are slippery customers!! the 8% should be calculated from the date of their 'non gratia payment', as i take it you did not include a spreadsheet? so they cannot take it as 'your' complaint date.

 

dx

post that letter very interested.....

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

Hi everyone,

 

I am having problems uploading a copy of the PPI offer letter from HFC so I thought that I would quote their relevant replies for comment:

 

" I have now completed my investigation into the issues that you have raised. Whilst I do not accept the allegations you have set out, on this occasion, without any admission of liability and as a gesture of goodwill, I am prepared to offer you an ex gratia payment.

As a result of my decision, it is not my intention to respond specifically to the individual issues you have raised other than to explain how I intend to resolve the matter.

I propose to offer you the amount of £x,xxx.xx in full and final settlement of your complaint. This figure will effectively return the payment protection premiums you have paid (including interest). Details of the offer are shown on the Acceptance of Offer Form enclosed.

You should note that this offer includes an element of 8% statutory interest amounting to £xxx.xx.

We note from reviewing our records that following a successful insurance claim, a total payment of £x,xxx.xx was credited to your account, this amount has therefore been deducted from the payment amount.

In resolution to your complaintwe are willing to refund the cost of the policy to the bank account of your choosing.

The FOS guidelines state that, following any PPI refund, we need to ensure that our customers are placed in the same financial position had the PPI policy never been sold. However, as we are willing to offer this amount as a cash refund direct to the bank account of your choosing; please be advised that your new contractural monthly repayments will reflect the removal of PPI.

Regrettably it is not possible to cancel the Personal Loan Protection Plan. However, it is possible to restructure your existing Personal Loan onto a new loan without protection at the same interest rate and remaining term.

Please find enclosed new Legal Documents which require your signature in order to set up a new account without PPI.

In order to set up your new Personal Loan and process your PPI refund we will require receipt of the signed acceptance form, signed legal agreement and fully completed direct debit. we cannot open your new Personal Loan account if any of these are omitted.

The FSA had imposed a financial penalty on HFC Bank Ltd for failing to make and retain sufficient records for the sale of some PPI policies. We are satisfied that this had no relevance to the sale of your PPI policy.

Unless I hear from you within the next 8 weeks, I will assume the matter is resolved to your satisfaction and my files will be closed."

I am confused. HFC have stated in their letter that they cannot cancel my Personal Loan protection plan, but they are offering a complete refund! They are also asking me to sign a new agreement!

 

Furthermore, although it is correct that I did make a claim against the PPI policy for 12 months when I was made redundant, should HFC have deducted these premiums from the settlement figure when the are in effect acknowledging that the the PPI was missold?

 

In addition to PPI, HFC also included decreasing term assurance to the loan without my consent and yet no mention is made with regard to refunding these premiums. even if they are able to dudect from the PPI refund the premiums included in the claim when I was unemployed, surely they would have to refund the DTA element of the premium in any event?

 

HFC are insisting that I accept their offer by 9th March and so any suggestions on the way forward would be appreciated.

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cant check the figure as you've blanked them!

 

as for signing a new agreement, garbage, they dont need to do that all they need to do is to remove the PPI from the monthly sum.

 

even if the PPI was mis-sold, you still had pennies from it during your claim, and thus, if they did fefund that, your outstanding balance now would increase, so i think they are correct in doing that too.

 

i dont knowwhat decreasingterm assurance is?

 

explain more?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi dx100uk,

 

Thanks for your prompt reply.

 

I can confirm that the figures that I blanked out are as follows:

 

"I propose to offer you the amount of £3,736.97 in full and final settlement of your complaint against HFC Bank. This figure will effectively return the payment protection premiums you have paid (including interest).

&0u should note that this offer includes an element of 8% statutory interest amounting to £729.81.

We note from reviewing our records that following a successful insurance claim, a total payment of £3,664.72 was credited to your account, this amount has therefore been deducted from the payment amount"

In effect, HFC are offering me a sum of £746.69 provided that I sign a new fixed sum loan agreement over 34 months and a new direct debit for the monthly repayment amount in the sum of £232.99 (APR 19.8%).

 

When I took out the loan, HFC added the single premium PPI to the loan without my consent (I was only quoted one total figure). When I submitted my claim for repayment of the PPI, I checked the original loan agreement and discovered that in addition to the PPI HFC had also added life assurance for myself and my wife (the loan was in my sole name!). This was a single premium in the sum of £1,470.38 with interest (19.9% APR) added to the loan. The life assurance was on a decreasing basis reducing in line with the amount owed (hence decreasing term assurance) and again, this was added without me being told and certainly without my agreement.

 

I did make a claim under the PPI for my loan repayments for a period of 12 months whilst I was unemployed. The payment made by HFC's insurers' included payment of the monthly PPI and life assurance premium as well as the loan element.

 

My questions are these:

 

1. HFC have quoted a figure for the refund of PPI but seem to have ignored my request for a refund of the life assurance premiums as there is no mention of this policy in their letter.

 

2. Should the life assurance premium refund that I have requested include all of the total premiums that I have paid to date (including interest) including the period when I was unemployed?

 

I would welcome any advice that can be provided to help me decide the best way forward. I don't want to accept an offer from HFC only to find that I have been "ripped off" again by them.

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checked the original loan agreement and discovered that in addition to the PPI HFC had also added life assurance for myself and my wife (the loan was in my sole name!). This was a single premium in the sum of £1,470.38 with interest (19.9% APR) added to the loan. The life assurance was on a decreasing basis reducing in line with the amount owed (hence decreasing term assurance)

 

can you scan up the agreement please

 

remove pers inf but left figures

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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10-10

well done !

 

now, 1st look throws up something else too.

 

you had loans refinanced into this one you are reclaiming PPI etc on.

 

those loans would of had PPI TOO!

so i bet you were charged PPI on those too, and i bet you were not 'refunded' the remaining PPI sums when they were refinanced either.

 

something to think about.

so even if their figure above is correct, it does not include the old loans i bet!

so effectively you were charged PPI on PPI & interest on interst!

 

crafty but sadly typical of HFC.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Borrow £11,000 over 7 years.

 

Repay £25,796.

 

with these rates of return on 'their' money,it's no surprise that they can afford to pay fines like....

 

FSA fines HFC Bank £1.085 million for PPI failings

 

 

 

FSA/PN/004/2008

16 January 2008

The Financial Services Authority (FSA) has fined HFC Bank Ltd (HFC) £1,085,000 for failing to take reasonable care to ensure that the advice it gave customers to buy Payment Protection Insurance (PPI) was suitable, and for failing to have adequate systems and controls for the sale of PPI.

From January 2005 to May 2007, HFC's procedures did not require advisers in its branch network to gather sufficient information about customers' circumstances and take sufficient information into account when considering whether PPI was suitable. HFC also did not require advisers to explain fully why they recommended a particular policy or identify to customers any demands and needs which the policy would not meet. These and other failings meant that HFC put its customers at an unacceptable risk of being sold PPI when it was not suitable for them.

FSA Director of Enforcement Margaret Cole said:

"We are determined to see much better practice in the PPI market. We announced in September that we would be imposing higher fines for serious failings in the retail market including against firms who fall short in relation to PPI. The fine against HFC – the biggest PPI fine to date and first since our September announcement – is evidence of our determination in this area. HFC's failings put its customers at risk of buying unsuitable protection insurance and the financial impact on them of unsuitable advice was likely to be significant."

In addition, the FSA found that as a result of HFC’s inadequate systems and controls:

 

  • it did not have effective systems to train and monitor its staff and failed to ensure that its procedures for monitoring sales staff effectively identified and investigated potentially unsuitable sales;
  • management information provided to HFC's senior management was not sufficient to enable them to identify problems with the sale of PPI; and
  • its records were not sufficient to demonstrate its sales were suitable.

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Hi all,

 

I have this morning received in the post a default notice from HFC with regard to my loan together with a statement showing that they have added £110.00 in "administration" fees since August 2009!!!:mad:

 

Is this another HFC tactic to put pressure on me to agree to a new loan agreement ? On the one hand they have offered to repay my PPI provided that I sign a new loan agreement, on the other they are threatening legal action against me for non payment of their administration fees!

 

I would welcome any advice. Following dx100uk comments, should I now send these idiots a SAR to try and find out how they have calculated the original loan amount and charges?

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they couldn't care a monkey's mate.

they are a disgusting company that ripped people off in their branches during the 80's 90's and even still today.

 

there is nothing they can do to you regarding 'their' admin charges!

they are unlawful anyhow! so it will never go to court.

 

reclaim them too!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 4 weeks later...

Hi everyone,

 

I attach a copy of the letter that I have sent to HFC in reply to their letter offering me a refund of the PPI on my loan. I would welcome any comments:

 

I have just read on the forum the article about how misselling of PPI can render CCA loans unenforceable. This makes very interesting reading, but I wonder if anyone has any more information about the judgment at South Shields County court referred to? Have there been any subsequent developments?

HFC letter (6).doc

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you really need to read through that letter carfully, there are several grammatical & spelling errors. it SAR too .

 

oh and you need to pull them up on the default notice

you a/c is in dispute, they should NOT be issuing anything even to the CRA during a dispute.

 

again sadly typical of the utterly disgusting way HFC treat their customers. demand ALL is removed and any charges refunded whist the A/C is in dispute else call to FOS goes in.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks dx100uk,

 

I typed the letter to HFC when I was feeling angry and forgot to use spellcheck!!!!

 

I will check spelliing and grammar and send to HFC and remind them of their obligations whilst the account is in dispute and demand that all default penalties and charges are refunded.

 

I have discovered with HFC that they are very forceful in demanding payments from me, but when you question them and request information they suddenly go very quiet!

 

I will post details of any reply that I receive.

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and the default notice!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

Hi all,

 

following my recent letter to HFC requesting information concerning the PPI calculations on their refund letter, I have now received the attached reply.

 

I will be grateful for any advice on how to proceed further.

 

HFC have stated that they closed my loan account on or after 29th January 2010, whilst their original offer was still valid. furthermore, they have not sent to me a notice of termination or a deed of assignment.

 

How can they close the account before their original offer had expired?

 

It would appear from the tone of their letter that they are not prepared or willing to answer the questions that I have raised in my letter to them. Indeed, they have advised me to contact the Finance & Leasing Association (whoever they are) for information concerning the HFC agreements that were consolidated to this loan!

 

At least I now know that their were 5 previous credit agreements (with account numbers) taken out with HFC even though they are refusing to provide any information concerning settlement figures etc.

 

I seen to be getting nowhere with my request for information. Should I now apply for the SAR? Alternatively, can anyone suggest a suitable reply to HFC? (without eing rude!!!).

 

Any advice would be appreciated.

received HFC letter 10-03-2010.pdf

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nothing unusual there , they have basically monkied me around for tw oyears with the same b@ll letter never actually answering my exact questions regarding refinancing and what happens to that ppi.

 

id sar them.

 

and p'haps its now time for involve to fos, if you have not already done so.

 

hfc are pants at customer service.

 

they fleeced me for over for 20+ yrs .

 

still fighting them.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanx dx100uk for your prompt reply.

 

I will send the SAR to them using the CAG letter template. It will be interesting to see what I get back!

 

I haven't written to the FOS yet but will send them a letter within the next few days.

 

So, it is not unusual for HFC to give their customers the run around?

 

From your experience, it looks like I am in this for the long haul!

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i'd go up on the fos website and start the process there

just follow the PPI complaint link.

 

as for a long haul.....yep, i've been arguing for 18mts on a refund they can't even calculate properly, they show how they have come to the figure, but you follow it & their total is +£250 short.

will they ack they have the total wrong...no!

 

never mind.

 

good luck.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Will do dx100uk.

 

I have checked HFC's figures and based upon the information that they have supplied their maths is wrong. They have also used a lower APR figure to the one on the original agreement!

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