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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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lloyds tsb set on a dca


craig8661
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hi there just had a letter from a dca to may partner but not me even tho the account is manly in my name and partner was add on.

was took over drawn a few years ago for a stolen bank card that they still allowed the transactions even tho they knew it was froad.

acount orignaly went 50p over drawn but with charges of £30 and that we refused to pay account is now sat at - £1450 all is charges we rang tsb up and they allways refused to do anything.

is there a template letter we can send to the dca to say account is in dispute.

also think they went after my partner as her credit recould was unblemished.

 

also im thinking of ringing tsb to get helen removed of the account and solely have it as my debt

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Do you have account statements showing all this? If not, you need to send a DPA SAR to the Bank to get them and all other data you're entitled to under the Act.

 

If, as you say, the account is made up of charges and interest, they can't be chasing you for the debt.

 

The problem will be showing the charges are unfair due to the OFT Test Case that is ongoing.

 

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last statment was 2 years ago from them it was stepping up with charges on charges etc. i moved then apart from the odd call from them demanding payment from some one i allways said account was in dispute and to take it to court. well they never took it to court i can write to them and ask for the statments to get the full break down of charges on the account

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im not sure nither of us have had any default notice. from them i will dig the number out that they used to contact us from i updated the address with them last year. i would have rung them up tomorrow at my branch but with it being bank holiday i have to wait until tuesday.

the address i found is this right to send the sar to

LLOYDS TSB BANK PLC

25 GRESHAM STREET

LONDON

EC2V 7HN

i must say thank you so much for your help on this too my old moto was to bury head in sand but this time i decided to fight as i kno im well in the right.

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