Washer Catches Fire Damages Kitchen Claim Advice Now Needed

[sweets-on-the-move]

model no wia111uk serial no 703705752 indeset washing machine .these are the details any info indeed would help we still have the machine despite indeset wanting it back .we are looking to court .

[sweets-on-the-move]

the finance co who sold me the washer rang me up today and said the washer must go back to indeset for futher investigation.im worried here wether the finance company and indeset have got there heads together in a plot to get out of this mess.loose the washer or something sinster like this .please advise asp there coming on tuesday to pick this up from my home .no side accepting liability on this matter

[Kraken1]

this is difficult, as the burden of proof is on you. there is a risk that if they take it you lose control of the situation. You need to be getting quite firm on your claim with them. I really think that it is time to get your insurers and/or professional legal advice involved.

[sweets-on-the-move]

YES KRAKEN YOU ARE RIGHT I NEED TO TAKE A GRIP AND GET TOUGH ON THE SHOWER.INVOLVING MY INSURERS MEANS THAT I WILL HAVE TO PAY EXCESS AND ALSO MY PREMIUM WILL GO UP FOR MY RENEWELL.IM INCLINED TO GET THE LEGAL PEOPLE INVOLVED BUT AGAIN I WORK SO WONT GET OUT FOR NOTHING LEGALLY SO EXPECT AGAIN HUGE LEGAL FEES .SO CANT WIN HERE AT ALL I NEED A STRONG LETTER SENDING TO ALL PARTIES HERE STRAIGHT TO THE POINT NO PRISONERS ANY ONE PUT A LETTER TOGETHER FOR ME OR SUGGEST WHAT TO INCLUDE IN IT . THANK YOU ALL .

[Kraken1]

You may find that there is a clause in your insurance agreement that means that you need to tell them, you may also get an amount of legal cover with your contents insurance.

 

Getting them involved is likely to be cheaper than all of the alternatives. You shouldn't end up out of pocket if they recover from the business or manufacturer.

[sweets-on-the-move]

yes kraken i have contacted them buildings insurers .asked why i had not reported such a serious matter when incident occured .going to get some one to contact me on monday she said i might be in a breach of my policy re the delay in informing the insurers .also thought i was covered with contents on same policy no im only covered for the buildings part so i have no contents insurance ,no legal cover on buildings policy 300.00 excess payment .it gets better dosent it .

[sweets-on-the-move]

[sweets-on-the-move]

[sweets-on-the-move]

tried to upload photos of washer but cant .it seems that dunraven finance are not going to abide by the supply of goods act implied terms 1973.no reply to e mails or nothing no more no contact .so im going to have to take them to court. so need to find a letter to send to them re court action .home buildings insurance said this should have been reported before this .no legal also no contents in with policy as well .so court the only way out here .

[sweets-on-the-move]

FILLING IN COURT PAPERS FOR THIS COMPANY GROUNDS ECT ANYONE CAN HELP OR OFFER ADVICE TO ME PLEASE THANK YOU

[sweets-on-the-move]

as u may be aware washer caught fire damaged kitchen ect. indeset have asked for the claim to be sent to them but are not accepting liability.what is the basis of the claim .repair and decoration to kitchen area.clothes in washer damaged also the dryer badly damaged and dangerous .how do i set out this claim .do i need to include compesation for our suffering ect .but god knows how i go about it .advice needed please.

[Patma]

Hi, I would certainly claim for all those things.

Do you have any household insurance or are you claiming direct from Indesit? I only ask that because if you had insurance you could perhaps claim on that and let the insurers claim their losses back from Indesit.

[saintly_1]

2 threads merged and title amended .

 

It will be easier for people to advise if they have all the details.

 

saintly

[pompeyfaith]

if u have the fire service report and that states the cause being the washer and u have time and dated photos showing all the damage including photos of the damaged washer i cant see any problem letting the washer manufacturer having it for inspection just make sure u have a bill of sale or invoice with the serial number on and that the fire report also lists the serial number also take a photo of the number also if it did go to court with all that evidance plus the fire report id have a good guess who the judge would believe you and the fire service PF

[sweets-on-the-move]

i seem lost here probally lack of brain. hopefully someone might help . im told that my claim does not fall in indesets lap as manufactuers. but i claim under the supply of goods act implied terms against buy as you view who i signed h p agreement with . buy as you view are not helpfull at all wont supply copies of agreement ect. tell me u send ur claim to indeset . wont enter in corrospondence with us at all apart from a letter not spoken to us since day of fire .indest have had washer back and today stated that the investigations complete and are fully satisfied that there was no external interference on the washer so investigations complete and closed .what does this mean liability is who . do we have an admission of liability from indeset. buy as you view have decided that since this news they now require a copy of the fire report . indest refused such report as it was not telling u the cause of the fire. i think that buy as you view are time wasting . the kitchen was damaged work tops and also work units on other side of kitchen .window double glazed scorched.also complete re clean plus a complete redecoration of the kitchen . the problem i do have is the builder cant get the units or work surface to match the rest that are undamaged . he suggests it will need a full replacement kitchen .also said water from hose pipes firemen may have damaged other units any way as they are chip board and absorb water so may be damaged anyway . can i claim this or what?? a dryer was damaged by fire .also various items kettle . deep fat fryer .clothes in the washer .plus other items . also can we claim compensation on top of this .right confusing dont know what to do not a legal person need advice in what to do . any help advice will do buy as you view not helpfull at all . indeset not really bothered about it at all . but im living in squaller .also buildings insurance but no contents cover incident 1 july 2009

Edited August 10, 2009 by sweets-on-the-move
made error with date

[Kraken1]

hang on - this happened more than two years ago?

[sweets-on-the-move]

sorry error with date amended it know sorry about that

[Kraken1]

ok. the manufacturer may be liable for the damage to the kitchen and the surrounds, but not the machine itself.

 

the supplier should be liable for the whole shebang.

 

Going through your post to ensure I have the right idea (y'know that paragraphs can really help? Good rule of thumb is one point, one paragraph...)

 

I'm told that my claim does not fall in indesets lap as manufactuers. but i claim under the supply of goods act implied terms against buy as you view who i signed h p agreement with.

 

Half right, the Consumer Protection Act and the General Product Safety Regs allows a claim against the manufacturer by the ultimate consumer of an item if it is dangerous. You cannot claim for the cost of the item itself though.

 

See here: Product Liability, Defective Products, Unsafe Products Fact Sheet - BIS

 

 

Buy as you view are not helpfull at all wont supply copies of agreement etc. tell me u send ur claim to indeset . wont enter in corrospondence with us at all apart from a letter not spoken to us since day of fire.

 

I think you mean they are just being difficult and obstructive. Quell surprise. As noted earlier, you will need to actually sue them. Time to seek professional advice if you don't feel confident doing this yourself.

 

 

indest have had washer back and today stated that the investigations complete and are fully satisfied that there was no external interference on the washer so investigations complete and closed .what does this mean liability is who . do we have an admission of liability from indeset.

 

Sounds like - 'the washer was buggered, now go sue BAYV'. Possibly an admission, but I'd want to see the report myself. Looks like you will need to sue someone. Time to seek professional advice if you don't feel confident doing this yourself.

 

 

buy as you view have decided that since this news they now require a copy of the fire report . indest refused such report as it was not telling u the cause of the fire. i think that buy as you view are time wasting.

 

the report might be damning - you want to see it. But; are indesit saying that the fire was not caused by the machine or was the cause unknown? this is a tad contradictory to earlier statements 'the investigations complete and are fully satisfied that there was no external interference'.

 

 

the kitchen was damaged work tops and also work units on other side of kitchen .window double glazed scorched.also complete re clean plus a complete redecoration of the kitchen . the problem i do have is the builder cant get the units or work surface to match the rest that are undamaged . he suggests it will need a full replacement kitchen .also said water from hose pipes firemen may have damaged other units any way as they are chip board and absorb water so may be damaged anyway . can i claim this or what?? a dryer was damaged by fire .also various items kettle . deep fat fryer .clothes in the washer .plus other items . also can we claim compensation on top of this.

 

Yes, you can claim for all your losses from BAYV and all bar the cost of the machine itself from Indesit, if you can prove that the fire was caused by a defect with the machine. You can claim a nominal sum for the inconvenience suffered whilst repairs to the kitchen are being undertaken, probably only a few hundred quid though. As regards the cost of a whole new kitchen, you are entitled to be put back into the position you were in before the damage. If your kitchen was only a couple of years old you may get the full cost of replacement, if it was a decade or more you may just get a sum in compensation for the damage. it may be possible to replace some carcasses and door fronts and plinths and not the whole lot.

 

 

right confusing dont know what to do not a legal person need advice in what to do . any help advice will do buy as you view not helpfull at all . indeset not really bothered about it at all . but im living in squaller .also buildings insurance but no contents cover incident 1 july 2009

 

 

it is likely that you will need to sue someone. Time to seek professional advice if you don't feel confident doing this yourself.

[sweets-on-the-move]

thanks for advice seems i have to throw a lot of money in legal fees that i dont have . also i think going to court may be better . how do we start this process please

[Kraken1]

Money Claim Online from Northampton court is your best bet. Worth a trip to the CAB or a fixed fee solicitor interview first though.

 

https://www.moneyclaim.gov.uk/csmco2/index.jsp

[sweets-on-the-move]

IN JULY HAD A ACCIDENT PRODUCT SET FIRE DAMAGED KITCHEN.PRODUCT FAULTY INSURERS ACCEPT LIABILITY.THEY WISH ME TO SUBMIT MY CLAIM FOR COMPENSATION .DAMAGE CAUSED TO AREA .LOSS OF PERSONELL BELONGINGS .WHAT I NEED TO KNOW ARE WE ENTITLED TO COMPENSATION FOR STRESS UPSET INCONVINENCE ECT NO REAL INJURIES JUST SMOKE ECT .HOW IS IT ASSESED.CAN ANY ONE HELP

[MBNASlayer(1)]

No. You can only claim for the items that have been damaged I am afraid.

[sweets-on-the-move]

had a incident in july 09 re washer exploding bursting into flames .in nov 09 co refered to insurers.insurers based in italy .get letter submit docs evidence of claim. did so .rang me and said we will sort it asp if u keep ur claim under 10,000e. the full claim was 5,490.00 sterling.next thing i know a week ltr i get phone call from delta claims services leeds .saying they were acting for the insurers .

i have written confirmation that liability will be accepted. due to delay i got my own builders in .do they need to stop straight away.cease any futher works .or what also i was told this is a penny pinching scheme by insurers to whittle the claim down told this co will do it well .any please urgent advice here.....................

[Mossycat]

Did you chase up the delay with your own insurers, did they not ask for quotes and then approve one of them and tell you to proceed?

 

Mossy

[sweets-on-the-move]

my own insurers were not involved as i did not want the premiums to rise .not my fault fire was a faulty washer .indeset insureres said we accept liability so i thought lengh of time lets get the work done .ihad really made my mind up by going to court to recover losses.problem come when insurers said hopefully we shall put an offer to me later in the day insurers italy .so instead of settlement they appoint delta claim services .to minimise the losses to indeset .fire damaged kitchen only done a few yrs ago about 2 5 mths.im paying the builders what shall i do