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    • I bought my house 2 years ago. The previous owner had died. I continue to recieve parking fines and communication from DVLA in the name of the dead person, despite contacting DVLA via post to inform them I am the new owner of the property. I have sent them proof of purchase and ownership but the communications continue to arrive. Aside from using "return to sender", does anyone have any idea how to stop this and get DVLA to update their records? Not sure if relevant but the Tax class on the vehicle is disabled meaning that the price of vehicle tax is £0 per year. I assume someone is using this to get free vehicle tax which is up to them, but I'm bored of fighting with parking charge companies and getting threatening letters, as whoever is doing this is also not very good at paying for parking.
    • I haven't heard of them asking for photographic evidence in this way before – but I don't think it will really pose a problem. Have you got a history of sending parcels which were then lost and you had to claim for? When you send your letter of claim? Was the item properly declared? Was the item correctly valued? Please answer these questions and then take at least a couple of days reading very thoroughly the stories on this sub- forum. There are lots of them. Read some of the pinned topics at the top which will explain the principles and then read the stories to see other people's experience. Post up your letter of claim in PDF format so we can see what you sent.  
    • Just to clarify - it was the lender who undertook works, not me.  They racked up huge huge sums in refurb costs - which were completely unnecessary.  They have been trying to charge all the costs to me.  I refuse to be held accountable in my defence and counterclaim.   (I refuse to  be held liable for these works costs whether vat was or wasn't added - I maintain its the lender that must cover the costs).  It was a ridiculous sum of money and made no difference to their ability to sell either.  As its still unsold.    I can see - from disclosure paperwork - that the lender ceo uses this contractor all the time on other properties - for himself and for the bank.  The payer may not be responsible for the contractor's failure to add vat - but the ceo can clearly see it's not being charged - and again and again on all his jobs.  So he is complicit even if not guilty of the actual fraud.    I admit I'm angry with them. The sheer injustice and arrogance (that they could/ can do whatever they want and get away with it - has been astounding.  It's why I have fought so hard to get justice.  This particular issue is just another niggle.  They think they are above the law; can circumvent it - with no consequences / repercussions.    Thank you dx for pointing me to the link. I will now follow that up
    • I have posted the letter off today - sent recorded delivery, so should get to the Police early next week. I also walked along the street where this happened and checked if there were any CCTV cameras or video door bells in that section of the road, but could only find one. I talked to the owners of the house with the camera but they say it is set to only cover the area leading up to the house and not really the pavement or road and footage also auto deletes after 72 hours, so anything captured would be gone now. That was disappointing. I walked along the road a bit more, but couldn't see any other video door bells or CCTV, so that didn't help.  I always thought most people have at least a video door bell these days but not in that road... 😐 So came home a bit disappointed.  If anything else happens I will post an update here, but may not be for a week or so. Not sure how long this will take now.
    • Hi all.   I've just cancelled my Virgin Media because my Wife and I are going abroad for 12 months or so. My Son will be staying in our home, and wishes to start a contract with them. He signed up to a great deal for New Customers online, and a Contract Agreement was signed online. He had a delivery date for a Self Installation Kit but it never arrived. After speaking to numerous Virgin Media Staff online, they are insisting that he calls their Pre Installation Team (I presume that is their sales Team to try and get more money). He doesn't want to speak to them over the phone. He doesn't mind doing a Live Chat, but he hasn't got an Account Number yet, so that's impossible. He even had a chat with a Team Member on Whatsapp, who say they don't have access to the information they need, so he has no option but to call them. Why can't they just be straightforward with their Communications? Is there any other option other than calling them?   TIA.
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Aint that strange :eek:

 

They flatly refused so I had to go to the FOS, quickly backed down though BUT they play dirty.

 

They refunded past six years from the date of my complaint, three years of which didnt have ppi as it was cancelled, accepted it in part settlement and reminded them of the Limitations Act & threatened court action, they then refunded the remaining premiums & claimed they 'misunderstood' the FOS.

 

Still not fully settled as they flatly refuse to refund the contract compound interest as 'Iam not entitled to it' back with the FOS & if they disagree then it looks like court for the balance.

 

They've made a huge some of money out of ppi and (as far as I'm concerned) I want mine back :)

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As predicted by all of you - the Debtors Notice has arrived :eek:

 

OH may find it scary but I aint bovvered, will reassure OH that with approx. £1,000 ppi premiums (without ANY interest) & about £250 in charges (without interest) even if it is enforceable there's nowt to worry about ;)

 

Beachy

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You could also tell her that in about 2 weeks you'll get another letter telling you they're going to get info together to take you to court, then about 3 weeks after that they'll be back to being a bit sad that you've chosen not to contact them:rolleyes:

Time flies like an arrow...

Fruit flies like a banana.

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Posted by Enron http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/182098-debt-collection-service-going-2.html#post1990463

 

 

If they are in default of the CCA request, and are requesting payment of funds they could find themselves in very hot water.

 

Technically that is enforcing an agreement whilst they are legally barred as section 78(6) CCA is in force.

 

I have it confirmed to me by the Office Of Fair Trading that a creditor in default of a s78(1) CCA request, may not enforce an agreement at all either with or without a court order until the request has been completed.

 

Here are the pages I had in response to an enquiry:

 

http://i26.photobucket.com/albums/c104/telso/1-8.jpg

http://i26.photobucket.com/albums/c104/telso/Image2.jpg

http://i26.photobucket.com/albums/c104/telso/Image3.jpg

 

Requesting payment, and threatening court action would be further acts of enforcing the agreement - whilst they are legally barred from doing so.

 

Complain to the Office Of Fair Trading at what Fred and their associated companies are doing.

 

And write to Fred, enclosing copies of the three pages informing them that you have made a complaint to the OFT - and that you look forward to them completeing your s78(1) CCA request made on xx/xx/xxxx.

 

Send Fred this;

 

Their address

 

 

date ****NOTICE UNDER CIVIL PROCEDURE RULES***

 

reference

 

 

 

 

 

Dear Sir/Madam,

 

 

This is in acknowledgement of your letter dated ................and also of .............The contents of which have been duly noted.

Further to you stressing that County Court proceedings will be actioned by yourselves should I fail to make contact/stressing that proccedings are about to be commenced in regard to alleged sums outstanding and alleged owed by me on the above account,I remind you of Civil procedure rules protocols. Nevertheless in my response to your letter please be advised of the following.

 

 

I put forward that you now have a requirement to provide me with;

 

 

1) A true copy of the executed credit agreement and any terms and conditions that applied to the account at the time of default and at the time the account was opened. Please note that a "true copy" as defined by the Consumer Credit Act will not be acceptable in this case, and a copy of the actual executed agreement, including signature, is required.

 

2) All records you hold on me relevant to this case, including but not limited to

 

1. A transcript of all transactions, including charges, fees, interest, payments and both the amounts of credit and any repayments made to the account.

2. Transcriptions of all telephone conversations recorded and any notes made in relation to telephone conversations

3. Where there has been any event in the account history over this period that has required manual intervention by any person, disclosure of any indication or notes that have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to the account held by me with........... is required.

4. True copies of any notice of assignment and/or default notice or enforcement notice that you sent to me, with a copy of any proof of postage that you hold.

5. Documents relating to any insurance added to the account, including the insurance contract and terms and conditions, date it was added and deleted (if applicable).

6. Details of any collection charge added to the account; specifically, the date it was levied, the amount of the charge, a detailed financial breakdown of how the charge was calculated, and what the charge covers.

7. Specific details of the fees/charges levied by any other agency in respect of this account and a detailed breakdown of said fees/charges and what each charge relates to and on what date said fees/charges were levied.

8. A genuine copy of any notice of fair use of my data as required by the Data Protection Act 1998.

9. A list of third party agencies to whom you have disclosed my personal data and a summary of the nature of the information you have disclosed.

10. Copies of statements for the entire duration of the credit agreement.

 

I make this request to ensure that each party has equal footings which can allow action to proceed speedily fairly and without undue costs or waste of courts time,as defined within Pre-action Practice Directions -Protocols 4.6 of the Civil Procedures Rules.

I will give you 14 days to respond with the above,failure to comply will result in a complaint being made to the Court./In addition to the FOS for any breaches of OFT and CCA codes.This includes breaches as a result of initiating a Country Court claim where failing to provide or produce documents make litigation improper..

Specifically this relates to one or any number of the following;

 

* demand any payment on the account, nor am I obliged to offer any payment to you.

* add any further interest or charges to the account.

* pass/sell the account or outstanding balance to any third party.

* register any information in respect of the account with any of the credit reference agencies.

* issue a default notice related to the account.

 

Furthermore,I reserve my right to make a copy of this letter available for inspection to the Court and Financial/Consumer regulators should you fail to comply with this request.

I await your response,and should you need further clarification on any of the above points,then I suggest that you direct them to your legal department.

 

 

 

Yours Faithfully/Sincerely

 

 

 

 

......................... . (not to be signed) Print name

 

 

Dated..........

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You are entitled to now use CPR as they have threatened legal action.

 

They should not be using legal channels to try and enforce a disputed debt, so yes, send that letter as well.

 

What a bunch of prats.

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That's exactly the same response that Bryan Carter has been sending out in response to CPR requests. They are wrong - there is no track allocated, so they are bound by CPR.

 

You can refuse their request for an extension of time and apply for strike out if they fail to comply. They should have been in possession of the documents when they issued the claim.

 

Even if allocated to small claims, they have to produce the documents they rely on in their PoC.

 

Moreover - if you do agree to their extension for more time, make sure you inform the court and send them a copy of this letter. I wouldn't put it past this lot to agree to more time then go for default judgment.

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Fred's are playing with words, Beachy; Semantics!

 

Read the letter again using the following:

 

Entirely (adv.): wholly.

 

Properly (adv): in the right way; justifiably; with decency or good manners; thoroughly.

 

Semasiology...

Edited by angry cat
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Fred's are playing with words, Beachy; Semantics!

 

Read the letter again using the following:

 

Entirely (adv.): wholly.

 

Properly (adv): in the right way; justifiably; with decency or good manners; thoroughly.

 

Semasiology...

 

 

 

Semasiology - Had to look that one up AC :D

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Well Well Well

 

Yet another letter from Freddie, just one sentence :-

 

'We would be grateful if you could note that we are no longer instructed to act in connection with this matter and our file is now closed'.

 

Beachy ;)

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OK, be careful.

 

That doesn't mean the court case has gone away. They have not issued a notice of discontinuance, have they?

 

Call the court and ask if they have.

 

If the claimant wants to change solicitor in the middle of the case, they need permission.

 

So make sure your defence goes in, whatever.

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OK, be careful.

 

That doesn't mean the court case has gone away. They have not issued a notice of discontinuance, have they?

 

Call the court and ask if they have.

 

If the claimant wants to change solicitor in the middle of the case, they need permission.

 

So make sure your defence goes in, whatever.

 

Hi DB,

 

They didnt issue a claim, they were only acting as 'collection agents' & following their LBA (post #8 ) threatening Court action if the full outstanding balance wasnt paid within 7 days, they were sent the letter as per cerberusalerts (to whom I thank) post #9.

 

DLC now Freddy, s'pose we await the next one ;)

 

Beachy

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Whoops, sorry! So many threads, so many claims...

 

Still, I don't think this necessarily means the end of it! It may pop up somewhere else.

 

That makes their letter about the track allocation all the more weird...

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