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    • Hi All I know this a long shot but ha anyone got any advice please? Nearly three years ago (maybe more) my ex took a contract out for a new phone for my birthday that I ended up paying the bills on (lovely present huh) I have always paid the bill for this. The phone number that I have had for most of my adult life was passed over to this contract and I am old now haha We are now divorced and have not been in contact  - he is abusive and I have nothing to do with him. I cannot enter into any dialogue with him whatsoever. I have continued with my phone contract and number etc but am stuck - I have no access to my bills even though they come out of my account - as the contract is in his name I cannot get a pac code to move therefore I will lose my number if I cancel- sky just quote data protection at me which I get but this is soooo frustrating!!!! I know that the sensible thing would have been to just l cancel the dd lose the number get another contract elsewhere and get over myself and move on but I am just asking out there as a final desperate attempt - can anything whatsoever be done??? Thank you in advance :)
    • What's your intent, or interest? I can't see that you have any cause of action regarding bills issued by one third party to another third party. Is the idea to use this as a lever "I'll denounce you to HMRC unless you do blah blah .." That might in fact have no teeth anyway, HMRC will aware of the company's turnover via their other tax affairs.  As a matter of fact a company buying VAT rated supplies and selling to VAT registered customers is actually worse off if not VAT registered themselves. Has your court case reached it's conclusion yet?
    • Hello, welcome to CAG.  I expect people will be along to advise later. We aren't here to mock, this is a serious forum. If you feel you're being picked on  report the relevant post to the site team.  Best, HB
    • no that is not a defence. because you don't have a photo
    • I purchased the vehicle using finance through motonovo under a HP 60 months agreement. I have now amended the document ensuring all is in black. Unfortunately, this email has now been sent. However, I have not sent a letter to big motoring world. Also, I have taken the section of the firealarm issue. I am struggling to convert to PDF. I am not tech savy at all. My mistake was that the the salesman was very fussy on a sale. We went down a quiet road for a little test drive and not for a lengthy road test. The water issue was not present at this moment of time. However, it only became prevalent after driving away, after all docs signed. I did stated to Audi I wanted a diagnostic report. However, they carried out an Audicam which is footage of the issue. Audi have diagnosed the issue as a common issue where coupes/cabriolets accumulate water in the seals. However, I did state beforehand for no issue to be rectified due to me wanting to reject the vehicle. I am awaiting a report from Audi through email from the branch manager in relation to the issue. The issue so far is the water still being present in the sills. Audi tried to fix the issue however the problem is still prevalent. Regards 
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Our last letter from IJ said

'Your account will remain on hold until our client responds to your request'

 

Since then we haven't heard anything (yet).

 

Now, since we all know it is their responsibility to pass the request on and obviously aren't going to and I'm not going to send another one because it is their responsibility to pass it on, it looks like it could be on hold for a while.....

Hopefully six years :D but I'm sure they will start causing more problems before then...

 

Best of luck.

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Our last letter from IJ said

'Your account will remain on hold until our client responds to your request'

 

Since then we haven't heard anything (yet).

 

Now, since we all know it is their responsibility to pass the request on and obviously aren't going to and I'm not going to send another one because it is their responsibility to pass it on, it looks like it could be on hold for a while.....

Hopefully six years :D but I'm sure they will start causing more problems before then...

 

Best of luck.

 

If they can't get your CCA they'll either pass the account back to the OC or sell it on. If they do sell it on, report them to TS, OFT, ICO and your MP :)

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Our last letter from IJ said

'Your account will remain on hold until our client responds to your request'

 

Since then we haven't heard anything (yet).

 

Now, since we all know it is their responsibility to pass the request on and obviously aren't going to and I'm not going to send another one because it is their responsibility to pass it on, it looks like it could be on hold for a while.....

Hopefully six years :D but I'm sure they will start causing more problems before then...

 

Best of luck.

My letter said the same account on hold until our client responds.

But RBS still own the debt so can they just pass it on to another dca and the circus starts again ?

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My letter said the same account on hold until our client responds.

But RBS still own the debt so can they just pass it on to another dca and the circus starts again ?

 

They shouldn't but often do. If this happens and there is a clear dispute on the account, report them to TS, OFT and the ICO

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Just a thought but if IJ did not have the correct paperwork ie CCA.

Do i have the right to ask for the money i have paid them back claiming it was only paid under the pressure put on by IJ's agents and threats made over the phone. ?

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Me and my wife have both been of work with stress related illness i think this is another tool i could use to make the complaints against IJ stick.

I was in hospital for a while and one of their operators was trying to bully my wife into remortgaging the house to pay them time i was off the scene. He even said she could take the paperwork into the ward for me to sign have they no shame.!

These people should be named and shamed and SACKED AND JAILED.!!

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Me and my wife have both been of work with stress related illness i think this is another tool i could use to make the complaints against IJ stick.

I was in hospital for a while and one of their operators was trying to bully my wife into remortgaging the house to pay them time i was off the scene. He even said she could take the paperwork into the ward for me to sign have they no shame.!

These people should be named and shamed and SACKED AND JAILED.!!

 

All that is clear breaching of OFT guidlines and the CPUTR 2008. Report the to TS, the OFT and you MP.

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Me and my wife have both been of work with stress related illness i think this is another tool i could use to make the complaints against IJ stick.

I was in hospital for a while and one of their operators was trying to bully my wife into remortgaging the house to pay them time i was off the scene. He even said she could take the paperwork into the ward for me to sign have they no shame.!

These people should be named and shamed and SACKED AND JAILED.!!

 

This just shows the sheer GREED of these Cretins.

 

Report them to your MP and the OFT

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And he even told her the phone number of a company to remorgage with.

Can this be legal.? Is he on a retainer perhaps.?

 

 

I am sure that this would be a sackable offense if the door stepper was employed - usually they are self-employed but still should be stopped from working for IJ.

 

He will almost certainly have a "arrangement" with a mortgage provider although it may be difficult to prove.

 

 

GK

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