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    • Honestly you are all amazing on this site, thank you so much for your help and time. ill keep an eye out and only return when i receive a claim letter for sure also, i updated my address with amex and tsb before i even missed payments. the initial address was my family home but i dont reside there. to avoid a bombardment of letters there i have now updated my address, will they send all threats etc to the new address? Or old address?   do you reccomend i send both tsb and amex my update in address via a letter?
    • Your point 4 deals with that and puts them to strict proof .....but realistically they are not in a position to state that within their particulars they were not the creditor at the time of default but naturally assume the OC would have...so always worth challenging and if you get a DJ who knows his onions on the day may ask for further evidence from the OC internal accounts system. 
    • I see, shame, I think if a claim is 'someone was served' then proof of that should be mandatory. Appreciate your input into the WS whenever you get chance, thanks in advance
    • Paper trail off the original creditor often confirms the default and issue of a notice...not having or being able to disclose the actual copy or being able to produce a copy less so. Creditors are not compelled to keep copies of the actual default notice so you will in most cases get a reconstituted version but must contain accurate figures/dates/format.     .    
    • Including Default Notice Andy? Ok, I think this is the best I can do.. it all makes sense with references to their WS. They have included exhibits that dates don't match the WS about them, small but still.. if you're going to reference letters giving dates, then the exhibits should be correct, no? I know I redacted them too much, but one of the dates differs to the WS by a few months. IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim. 1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 24/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Harassment and victimisation by Jobcentre


Patma
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I absolutely love it when a 'Government organisation' rattles peoples cages and acts with near impunity. JCP are renowned for their inept untrained and incompetent staff, although I must admit it is rather unfair to tar them all with the same brush, but the classic blend of arrogance and know it all would be damagingly out of place if it were how a parent treated their ten year old child.

If it were me in his shoes, I would SAR them to see exactly what it is they have on file about him and exactly why they feel he intimidates them so:???:

Then when he has the info threaten them with falling foul of the law in which under the malicious communications act 1988 Any person who sends to another person— (a) a letter or other article which conveys—

(i) a message which is indecent or grossly offensive;

(ii) a threat; or

(iii) information which is false and known or believed to be false by the sender; or

(b) any other article which is, in whole or part, of an indecent or grossly offensive nature,

is guilty of an offence if his purpose, or one of his purposes, in sending it is that it should, so far as falling within paragraph (a) or (b) above, cause distress or anxiety to the recipient or to any other person to whom he intends that it or its contents or nature should be communicated.

Quite possibly this won't have the desired effect, so a letter to the information commissioner may help, certainly exhaust the JCP's complaints procedure

Good administration by public bodies means:

 

1. Getting it right

 

2. Being customer focused

 

3. Being open and accountable

 

4. Acting fairly and proportionately

 

5. Putting things right

 

6. Seeking continuous improvement

 

This is worth a read also,

Failure to appreciate the full scope of the injustice caused by maladministration

As with anything this government meddles with, don't expect an overnight quick fix!;)

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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I really resent the comment in the previous post. While you are entitiled to your opinion and can obviously express it in this open forum, I do resent it greatly. Please remember that people from this very agency, myself included, come on here to try and help people. It's not at all helpful to anyone, even the OP and just generates rants like mine!

 

I did not intend to make anyone resentful of my opinion, I merely gave advice on the merits of my own experiences, as I said in the post, it is unfair to tar them all with the same brush, my comments are my own, and it is my opinion.

Edited by Bazooka Boo

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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I have to say that bringing a tape recorder to a jobcentre is not a great piece of advice.

I do sympathise with your case Patma, and the advice on here has been great but attempting to record an interview in a government building is not something that will help your cause.

 

I'm inclined to disagree, not to open up a debate on the rights or wrongs of recording interviews in the event of maladministration, but if the conversation is not over the phone, which I can record, nor a hard copy ie. a letter then I will very often record my conversations with the DWP or whilst in an interview with my local council benefits department.

I carry a digital dictaphone with me which has a small discreet external microphone attached to it, it serves to remind me of the content of the conversation, not to trip anyone up and apportion blame, but as I have a brain injury and have great difficulty remembering things, I am able to replay the conversation over, and remind myself exactly what it was that I said, or didn't say!

IMHO every time I have explained that I would like to record the conversation due to my injury they have not batted an eye lid and have agreed. Those that haven't, I've not spoken to and asked for everything to be put in writing or get another member of staff who does not mind being recorded.

As with recording phone conversations, it isn't illegal, as the only people that will hear it are yourself and the organisation your dealing with.

without question that our government offices are free to film us by CCTV the moment we set foot within them and can record our conversations if they choose to do so,yet we don't have the right to equal treatment to protect ourselves from maladministration.

Thats only because we have allowed them to do this, until such time they realise that we can make them accountable for their actions it will remain so.

Which is why I record my interviews with them, they don't need to know your doing it, after all I don't always start my phone conversations with 'this call is being recorded' so why tell them you are recording the interview?

Once again before I get a battering from fellow CAGers for giving bad advice, this is my own opinion and a strategy I have put in place to help me lead a 'normal' life. So if your uncomfortable with recording the interviews insist on having a 'friend' sit in on all face to face interviews.;)

Edited by Bazooka Boo
Typo!
  • Haha 1

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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He has hearing loss and learning difficulties and his recording device was actually issued to him when he was a student so that he could record lectures etc and to assist him in the way you describe. All of this has gone into the complaint he's made.

 

Oh dear, oh dear, read this at your leisure then pick and choose what offence under this act they have committed!;)

The Disability Discrimination Act 1995

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Ha ha, can of worms i feel:D

Under the DDA, discrimination occurs where:

 

  • a disabled person is treated less favourably than someone else
  • the treatment is for a reason relating to the person's disability
  • the treatment cannot be justified

In some situations, less favourable treatment may amount to "direct discrimination" and this cannot be justified.

Discrimination may also occur where:

 

  • there is a failure to make a reasonable adjustment for a disabled person

There are also measures in the DDA covering harassment and victimisation.

S.21B, S.21D, S.21E, This is also relevant.!

Oh dear, the devil makes work for idle hands ;)

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Any further news on the benefits side of things? Are they still not paying? Have you sought help from the CAB or your local MP?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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How long has it been since the initial complaint was made?

I know that they do take time in responding to complaints, although my LA is quite quick now in responding to my complaints :D Not that I've made hundreds!:p

 

Have a dig around on their website and look at their complaints procedures, the time limit is normally 3 months before you can escalate it further.

Heres the DirectGov website, and heres the Local Government Ombudsman website.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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This is getting ridiculous. Can a mod please message me and tell me how to delete my membership?

 

At the bottom of the page is Contact Us,

This will open up another screen where you can contact the team direct.

Edited by Bazooka Boo

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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  • 1 month later...

He was mpressed BTW with the advice given about the full audit trail :D so thanks for that, Patrick.

 

Yes please do keep us all informed on the outcome, it's always reassuring to know that information given from here is relevant and appropriate:D

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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  • 1 month later...

AAAAAAAAAAGGGGGGGGGGHHHHHHH!:-x:-x

 

INCOMPETENT IMBECILES!!:-x:-x

 

Absolutely, intolerable!

 

Report the La for breaching the disability discrimination act

And not only inform the leader of the LA but your local MP also, then the local press, who will have a field day hopefully:D

 

So let me get this right, not only will they not allow him to have a witness sat with him during interviews, they still won't allow him to record his interviews??

 

To be honest, I now have a covert camera and voice recorder, only cost £80 of tinternet, it isn't grade one by any means but it does record the conversations well, and as it is for my own benefit, they don't need to know!

 

For gods sake Patma I was just about to go to bed but will now search the web for advice!

 

Boo;)

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Ah ha! There you go, almost immediately found this!

http://www.direct.gov.uk/en/Diol1/DoItOnline/DG_4018266

 

And this!

Local Government Ombudsman • Making a complaint

 

 

Can you see the steam coming from my keyboard??

 

 

Boo;)

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Almost as farcical as Tesco!!

Tesco humiliate wheelchair user over alcohol sale - Portsmouth Today

 

I'm bright and breezy after having my beauty sleep now:D

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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