Loz and MBNA

[Hopeful1]

I just had a message left from a Sue Jones at MBNA, wanting me to call her back regarding my letter(s). I wonder if this is about the PPI or getting my payment date put back a few days... and more charges

 

Hi Loz

 

I hope they aren't still charging you when they haven't provided an agreement to prove you agreed to charges :o I would be writing to complain if they are.

 

If you're ringing, be cautious, unless of course you can record calls

[loz]

Hi Hopeful1

Their response to my CCA request is here: http://www.consumeractiongroup.co.uk/forum/general/33174-consumer-credit-act-agreements-398.html#post989064

 

The only definite thing I could pick up on from it was the lack of reference to PPI... I have complained about that (now with the FOS) and also made repeated complaints about their late fees. In my most recent complaint I pointed out (again) that some time ago they brought forward my payment date so that it fell before pay day, and requested that they put it back so that I can pay my bill and not have to keep requesting refunds of late fees.

FWIW I'm not ringing her back, I hate phones and like a good CAGger want everything in writing

 

Loz

[loz]

I have a letter from MBNA this morning - they have had another think after the FOS wrote to them about the PPI.

Following a further review, I would like to confirm that we will be refunding all Payment Protection Cover charges to the above account. This will cover the period from 12 February 2005 to 3 August 2006, and will include any associated interest charges. The refunds will show as credits on your April 2008 statement.

This should be about £220 and while it would be good to reduce the £2k balance on this card, could I ask them for a cheque so I can get another creditor off my back?

 

Loz

[Hopeful1]

I have a letter from MBNA this morning - they have had another think after the FOS wrote to them about the PPI.

 

This should be about £220 and while it would be good to reduce the £2k balance on this card, could I ask them for a cheque so I can get another creditor off my back?

 

Loz

 

 

When FOS won my Egg claim, i signed the acceptance form and added a note to say i wished the money to be refunded in the form of a cheque made payable to me - they did!

 

There's never any harm in asking

[loz]

I haven't yet heard back from the FOS, does this matter? And you're right, I should ask for a cheque. As I just said on another thread of mine, shy bairns get nowt

 

Loz

[loz]

I wrote to MBNA saying that I was willing to accept their offer but stating that I wanted a cheque so that I could distibute the money between creditors. They have credited the ~£250 to my account regardless, and I can guarantee that it will not count towards my monthly payment. Is there anything I can do?

 

Loz

[loz]

I wrote again last week to ask for this refund by cheque, and just received an email from Sue Jones - apologising for not having received my previous letter and agreeing to send me a cheque. Result on the PPI!

 

As for the charges (again!) and my request to change my payment date, they are on their last chance before I escalate that particular complaint...

 

Loz

[loz]

Received and banked my cheque at last!

 

Before I close this with the FOS however, I think I need to ask for an explanation why MBNA have just told me my new APR is 36%

[Sparklez30]

36% gulp. How much was it before?

[loz]

About 29 I think, hard to say since they only give a monthly rate on statements...

 

It was 15/16% when I first got the card

[Sparklez30]

there should be some regulation to the interest rates as well because the banks clearly use it to make up for the fact that you got money back from them

[loz]

Just to round up one more matter on this thread, they have agreed to refund me another £60 of charges and at long last have put my payment date back so that it falls after pay day. I hope this is the last time I will have to complain about their "late fee"...

 

Loz

[Sparklez30]

How did you get on complaining about the rate increase?

[loz]

No reply yet, took me a little while to get the letter written...

[loz]

Quel surprise...

A letter from the "customer retention department" regretting that they are unable to review the rate of interest on my account, and that it is a "fair price for the product and service". Yeah right.

[Hopeful1]

Quel surprise...

A letter from the "customer retention department" regretting that they are unable to review the rate of interest on my account, and that it is a "fair price for the product and service". Yeah right.

 

Well, if nothing else they're consistent - i do think they actually believe their propaganda.

 

Well done, by the way Loz, for sticking with it. Regaining your charges and changing the payment date? Good work

[loz]

Thanks hopeful

This letter about the rate rise basically says that their decision is based on things like the way an account is managed, number of late payments, etc. In other words, if it looks like you have been struggling with your finances, they decide to make things worse. Would the FSA or OFT be interested in this behaviour I wonder..?

 

Loz