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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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It just gets worse-Debt problems are causing great stress.


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Hi, I'm sorry you are feeling so down, we all get days like that. The best thing is to follow the advice given and try to prioritise your debts. If you have some files great, otherwise use a big envelope per company, then when you get the time sort out each envelope in date order and start numbering them. This may seem scary, but once start to get them in order, you can start dealing with them. Keep all paperwork, including envelopes, also keep copies of any letters you send, I'm always sure I'll be able to find everything on the pc but.......

Don't feel ashamed, the older you get so you think you should be all grown up and organised, unfortunately, in the real world that doesn't happen.

As for your other half, if you get yourself organised, then maybe you can sit down and try and explain the situation. My oh knows we are in the poo, but won't do anything, it's all down to me, which can be v.v. stressful! He also doesn't know the extent of my secret CAG life.

Try and remember how lucky you are to be living in Wales where most people are lovely........you too could be in exile in England.

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Good morning, how are you feeling today? Has winter returned to Wales?

Tryto start getting all those bits of paper together and in order. At first, you'll probably feel terrible, I know I did (and often still do) but with help of CAG you will get some sort of game plan to take control of the situation. I used to hate the phone, now I almost enjoy the calls just so that I can answer, refuse to give any information and then listen to them have a temper tantrum:D

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I t may seem bad, but I'm too ashamed to mention our combined debts - much bigger.

Now you've got your list you can start working your way through them; ignore the ones that aren't in contact, until you hear from them again.

Make sure the ones that should have all had CCAs, eg 1stC when they offer a f&f it often means that there are problems with the paperwork. As each one comes to the fore, start a new thread to stop confusion.

It'll take time but you are starting to regain some control but just getting it all in order.

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Hi nwj,

How are you feeling now? Any progress? I would follow the advice given, ohs can be obtuse, especially when they aren't actually dealing with everything:eek:

The area where I think you may live in is great, will you be going to the beach over the holidays, as I have man happy memories of there.

Good luck on your other thread, that company sounds particularly horrible.

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Porthcawl used to be my mum fittng about 8 kids in the car for a day trip.....Barry Island used to be occasional days out to Butlins or just playing on the beach.......Penarth used to be a lovely ice cream parlour......and to really show my age I can remember getting the steamer boat to take us over to Weston :eek:

I'll be spending the holdays visiting family on the coast and hopefully surfing (well body boarding but surfing sounds more exciting and younger!)

It will be lovely having all your family back home; I have 4 sons but so far have failed, despite my best efforts, to lose any of them!

I'm glad you are sounding a bit more positive, when you feel as though you are fighting back and doing something with guidance and support from some great people you start to get some control back into your life.

C

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Hi, I agree it must be terrible, no words can express the feelings that they go through. All our armed forces do a fantastic job which isn't properly recognised or rewarded. You have to remember that the number who are killed or seriously injured is very small, which although isn't any consolation, may help keep you sane.

C

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Hi, you seem to be feeling a bit more positive now, I hope you are.

I've been watching your car repossession, it looks like you may get some luck there......

Fingers crossed for your jobs and if you find a way to motivate yourself to lose weight let me know

We had a lovely Easter, walking on the beach with the dogs; although the weather was nice, now it's hot enough to sunbathe I'm back home:(

Good luck with everything.

C

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Hi sorry you are having a bad day.

1stC will be dealt with by 42man and everyone. I don't know anything about council tax so I can't offer any advice, just my support.

How is your oh, is he any better? When are you going to see your boys again? I haven't checked for a while, any progress on the car? You are due some good fortune, so lets hope it comes with good news next week.

Take care, C

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Hi, I was going to say to you that despite everything you had 4 great children etc etc but didn't want to sound too flippant!

I'm glad you 're feeling a bit better, the sun usually makes people (well me) happier!

I'm watching your battle with 1stC with great interest as they led me to CAG but are a bit quiet at present;)

Hope you have a lovely family weekend and no doubt will do lots of cooking and baking:eek: My lot are always hungry and at present I'm baking nearly every day. They are desperate for Welsh cakes, but they take so long to make and so little time to eat.............

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Hi you are right about BB she has been v helpful to lots of us and has fought some major battles.

I've been battling for about 7 years but only found CAG last year. I have made so many mistakes, if only.....

At present I seem to be lucky and have most companies quiet but I' m waiting for all hell, fire and damnation!

Welsh cakes are divine, I have an old family recipe from about 1900 which my sons all love, I may have to stop being a bad parent soon and make some more.

Nos da and have a lovely family weekend.

PS I've failed again and have not won the Euro lottery:(

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Hi reorete

When bb said SD she meant Statute Barred. If a debt has not been acknowledged for 6 years or more, it cannot be enforced.

If you think it could be over 6 years instead of the CCA request you could send this letter instead http://www.consumerforums.com/resources/templates-library/86-debt-collectors/573-general-debt-letter-if-you-know-nothing-of-the-debt.html

Best wishes. C

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