Problem with Sky please help!

[thecookiemonster]

I signed up for Sky TV in December 2008 and was told i would receive £50 of Marks & Spencer vouchers and i would receive them within 60 days, it is now nearly 3 months and i have still not received them.

 

Also i signed up for Sky Broadband & Sky Talk in January 2009 and was told that i would receive Sky Broadband & Sky Talk free for 3 months, then after that both would be £10 each per month.

 

Sky have overcharged me by £20 last month and this month, they seem to be charging me for the Broadband & Sky Talk, they are credits on the bill but they have not been deducted from the total.

 

My Sky TV bill is £46 and i should be paying £46 per month then after 3 months i would be paying £66 per month as i would be paying for the Broadband & Sky Talk as well.

 

I have emailed Sky twice in the past week or so and have not received a reply from them.

 

What should i do about this as they owe me £50 in vouchers and they have overcharged me by £20 for the past 2 months so they owe me money as well.

 

Thanks.

[IdaInFife]

with your queries they should be striaght forward to resolve.

 

give them a call it won't cost you anything as you have skytalk

 

and welcome to CAG

 

ida

[Scouserlad]

Hi

 

If you are still having these issues email [email protected] who is there ceo

 

Regards

John

[lizilou]

i have e-mailed jeremy darroch twice on a complaint regarding sky talk unable to make outgoing calls (they say they dont know how longto fix ????/ and i am still awaiting a reply from the said mr darroch

[Scouserlad]

Hi

 

mr darroch will pass it on the head office complaints manager who will do anything he can to help you out

 

John

[lizilou]

Well folks its now 4 wks 4 e-mails to mr darroch NO REPLY 3 emails to customer services NO REPLY I still do not have an outgoing line to make calls I have been told they dont know what the problem is and dont know how long it will take any one any ideas

[daiswing]

I also signed up to Sky last Dec and still waiting for the Marks and Spencer £50 voucher I've tried e-mails and i have rung them many times and last time spoke to a manger who promised delivery within 28 days,this was over 6weeks ago.Any help out there would be appreciation.

[ukaviator]

Hi Team

 

A collegue had the same thing and we wrote a stiff letter to them at this address:

 

Sky Subscribers Services Limited

4 Mackintosh Road

Kirkton Campus

Livingston

West Lothian

EH54 7BW

 

The letter included making a complaint to the Advertising Standards Authority, within 7 days the vouchers for M&S were there on his doormat.

[Highchiefolaf]

The address given by Ukaviator will go to the customer relations team and they should be able to resolve it pretty quickly. In the scheme of things, these are pretty simple queries and should not be difficult to resolve at all, so it is really surprising you are having all these problems.

 

I think i remember seeing a memo on internal systems saying the process has recently changed (I work for one of Sky's outsource partners) so it could be that people are a little unsure about this. A letter to the CR team should sort you out pretty quickly.

[daiswing]

Many thanks.

Within 4 Days of the letter i send i received the £50 Marks & Spencer vouchers.

I would reccomend any one with Sky M&S voucher problems do the same.

[Highchiefolaf]

That's good news, glad you got it sorted

[james19]

just tryed to sign up for sky online got a call 2 hours later saying it was not sucsefull as you had it 2 years ago but it cam up you had it in the less than12 month we can do it for you over the phone but instead of £10 it will be £30 up frunt the thing is i got my bro to intuduce me so he get m&S voucher and me but over the phone i wont they tryed to stiff him out of £50 and me. he done his bit and i signed up and its there records they admited were rong shoud he get his m&S voucher? i told him to cancel if he dont as sky are just out to robb you and no i dint sign up i will only do it now online out of princeble