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    • Thank you to you all, you guys are amazing!! Yes of course i will be making a donation, i am very grateful to you all. Keep up the good work
    • I'm not quite out of the woods yet. The email they sent me also said that I have £290 of arrears and it has been passed onto their collections department. If anything my account should be £10 in credit.  They haven't taken into account the trainers that were returned back in October. The other items have been credited to my account so it looks like I've still got work to do.  They are not very quick to reply to emails, although I've only sent one trying to find more information, and I have no idea what happens next. Half of me want's to get it sorted properly the other half just wants it over with, if that means a default then so be it. 
    • No. It's a public (council maintained) road with some houses in it.   Some other houses back onto it too and those owners have right of way down the road to access the back of their properties.  Theres a few garages with private osp - so one drives out the garage, over the osp, and onto the public side road and then out on to the public main road.  Irrespective of whether the garages are used - the local businesses parking their cars on the private osp are ostensibly preventing cars from accessing the public roads.
    • is the side street solely for access to your garages? who owns the land and thus the road? dx  
    • A local business has been parking on an off-street parking space in front of my garages (in a side street).  I wasn't using them for a while so didnt bother to do anything.  But now a second local business is also using the osp - taking it in turns with the 1st biz.  This has started to nark me.    The employees choose to drive to work.  There is no private parking in their business's street.  But there are some underground secure garages in their street - which cost apx £2.4k/y to rent - which works out apx £6.60/d. (I believe one of the biz owners already rent one for storage purposes).  If the employee had to park on a meter it would cost them £6.60/h - £66 for 10h and have to move every 4h.  They just don't want to pay for parking. I haven't confronted either of them.  Instead I just put 2 clear "no parking" signs in front of the garages. And a note on one of the cars specifically saying that as they don't live or rent in the street and it's private land could they stop parking.   They ignored that.  And just put notes on their dash with a # to call if one needs the car moved.  There is a sign and they've been told in writing to stop parking. And they are just ignoring it.    I don't what a confrontation.    I don't want to go to the expense of bollards (other than maybe traffic plastic ones - but they'll probs just move them).  Council won't do zilch cos it's private land. And police won't get involved - unless I clamp/ tow the cars and then they'd be after me, not the drivers!    What's the best thing to do?
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Unfair treament by NEXT PLC


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Hi all,

 

Wanted to share this and see if anyone could give me some advice to where I stand.

 

I have had a Next account for a long time, and have spent thousands with them. A couple of years ago I started using my next account as a credit building exercise, buying bits and bobs and making sure I payed them every month.

 

I check my credit report regularly and at the beginning of this year was shocked to see the Next had said I had made a late payment for month November last year. I was sure I hadn't missed, so I checked all my statements, sure enough a payment went out of my account every month. When I phoned them to enquire, and prove I hadn't missed, they told me that Novembers payment was 2 days too early (i payed on 6th November, their November statement starts 8th) so was included on October's statement. Despite my utter refusal to accept this, they told 'computer says no' and wouldn't budge. I contacted Experian who in turn contacted Next, still they wouldn't budge. :evil:

 

I'm fuming about this, it seems so unfair. And besides they are holding incorrect information about me on my credit report, saying Novembers payment was late, when really it was early. I am been a good customer and being punished!

 

I am going ring them back, but thought I'd get some views on this and where I stand.

 

Many thanks in advance.

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You are right. Not only is it completely unfair, it is startling in its stupidity.

 

Why did the payment go out early? Was it a direct debit or what?

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I made the payment via online bank transfer each month. This was a remnant from when Next didn't do Direct Debits or accept my card. I have since set up a direct debit to make sure this doesn't happen again. However, I wasn't aware that this could happen! Its just common sense, if you pay in November, you expect that payment to be deducted from November's statement. I don't know here I stand legally with this, I wouldn't mind knowing this before I go back to them because so far they are refusing to budge.

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But did it happen because you made the transfer early or what. You aren't explaining why the payment was made early

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Ok. sorry, I made the payments using online bank transfer each month, some months it may have been on 16th, the next month on the 10th, usually as soon as I remembered to do it. This payment was made earlier than the others just because I had a lot of outgoings that month so I wanted it out of the way. They said their statements started 2 days after I made the payment. It just so happen I hadn't payed that early before.

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Technically the creditor are correct.

 

Here is what happened:

 

Next produced Octobers statement

You made a payment

You made a payment again

 

Next producted Novembers statement

You didn't make a payment

 

Next produced Decembers statement

You made a payment

 

As far as NEXT are concerned from the time that they producted the November statement to the time they produced the December statement, you didn't make a payment, and they have told Experian of this. From what you have said, this is true.

 

Experian only hold facts about you and that is a fact.

 

It won't happen again as you have a DD set up - by the way has this actually had a big impact on your credit score?

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I don't think it will affect my score so badly. I understand how that record of a late payment came to be. Its just this frustrates the hell out of me because I didn't pay late, I paid early. This information is saying this guy pays late, and I don't!

 

NEXT still got their money and when I ask if they would mind amending the record they shut the door in my face.

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Hi all,

 

Wanted to share this and see if anyone could give me some advice to where I stand.

 

I have had a Next account for a long time, and have spent thousands with them. A couple of years ago I started using my next account as a credit building exercise, buying bits and bobs and making sure I payed them every month.

 

I check my credit report regularly and at the beginning of this year was shocked to see the Next had said I had made a late payment for month November last year. I was sure I hadn't missed, so I checked all my statements, sure enough a payment went out of my account every month. When I phoned them to enquire, and prove I hadn't missed, they told me that Novembers payment was 2 days too early (i payed on 6th November, their November statement starts 8th) so was included on October's statement. Despite my utter refusal to accept this, they told 'computer says no' and wouldn't budge. I contacted Experian who in turn contacted Next, still they wouldn't budge. :evil:

 

I'm fuming about this, it seems so unfair. And besides they are holding incorrect information about me on my credit report, saying Novembers payment was late, when really it was early. I am been a good customer and being punished!

 

I am going ring them back, but thought I'd get some views on this and where I stand.

 

Many thanks in advance.

 

This happened to me also. I sent a strongly worded Email to the CEO and it was rectified within a week.

 

Here is the address you need:

 

"Wolfson, Simon"

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Thanks! I'm so annoyed with them at this I'm going to come from a few angles. I'll send him an Email, I'm also sending a letter to their Data Controller, if that doesn't get me any results I'm complaining to the ICO on Data Protection grounds.

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  • 1 month later...
Thanks! I'm so annoyed with them at this I'm going to come from a few angles. I'll send him an Email, I'm also sending a letter to their Data Controller, if that doesn't get me any results I'm complaining to the ICO on Data Protection grounds.

 

Did you have any luck?

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