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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sky Or Virgin Media??


Mumof21985
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Sky do have a kind of on demand service called ANYTIME.

 

Certain programs are available via it.

 

 

skys anytime is shocking. its like 20 hours,

 

Tiscali have like 1000~

 

Virgin 3000-5000

BT Vision 6000+

 

Sky have realised that there is major potential so they are investing millions in it

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I've got both Sky and Virginmedia. We couldn't have Sky internet as we don't have a BT line and BT wanted £300 to do the line - there has been one here but I'm not paying to have a new one installed....

 

If you have an 'all in one package' and there is a problem and you get cut off then you are well and truly stuck. That is something worth thinking about....

£300 for a phone line???????:confused:

Where do you live? The outer hebrides???

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£300 for a phone line???????:confused:

Where do you live? The outer hebrides???

 

Couln't be - the OH have fibre to the cabinets and microwave links, and more bandwidth than you get in an urban area!

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I seriously hope they upgrade me for free, seeing as I'm paying £25 for 10mb at the moment, and that's with the phone line and the XL tv! Not£25 the whole package, I'd be happy with that! Just meant £25 for the broadband alone! If no upgrade, I'll just threaten to go to sky in december and watch them bend over backwards for me!

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I too did some haggling a while back when i threatened to leave during the sky one fiasco, now I still only pay £21 a month for TV L and recently my broadband has been upgraded to 10 mb from 2 mb for free so I'm a happy bunny.

 

It all depends on what TV packages you want, Sky is better for HD, Virgin is better for VOD and catch up TV, Virgin also has the upper hand in Broadband (both speed and reliability).

 

The main advantage to me is that I can have fast broadband and i do not have to fork out extra on line rental (I have no interest in a home phone line), there is also an added benefit of adding a mobile phone to the package quite cheaply (although there is a crap selection of handsets).

 

Andy

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  • 3 weeks later...

Hi

 

Sorry tale with regard to Virgin and the customer service mishmash.....

 

Wanted to request a bill, as I'd not had one in ages, rang up, requested, girl pressed the button - No bill...... rang again -

 

Guy sorted it after I suggested they could F off as I was outside the contracted period of the "contract" - other than the details of me moving the equipment 3 times as I moved house, no details or invoices etc or the list of my 6 or 7 letters demanding recompense re the seriously crap first instal at my present house........

 

Well after a couple of hours he rang me back and cut the bill from £156 to £100, I said "I'd consider it" - He also found out from IT that if he sent be a bill it didn't get printed _ therefore not delivered! His last words were "you can check your account online" ( they'd blocked the service!) I said NO BILL - NO Payment because I wanted to check that they were' over charging me as I have a V+ and XL which meant the V+ box is free (£5) etc ......

 

Rang again to down grade service to broadband only - or quit, ( been a customer since NTL was NEW) and was rudely and abruptly told to pay - and was made to feel like a liar as she said You've had the bills ......... etc etc ... wouldn't read the notes and refused to hand me to a line manager when I challenged her attitude.

 

By now we are also being written to by credit control and the normal team saying - you owe us blah blah .......... 4 separate amount within 4 working days ! scratches heads works it out, discounts etc ....... also now not being able to use any of the service.....(so I'm not going to pay any rental etc)

 

This morning I get a letter from the monkeys in Stockport (Moorcroft) stating that they are acting for Virgin - ( thinking of SAR & copy of letter of assignment!) wanting an inflated figure, from an account which is clearly in dispute, and hasn't been resolved to my satisfaction, ---- still haven't had any bills / invoices, in the post OR on the email .......

 

These 3 broadband dongles are fab aren't they!

 

Virgin - I wouldn't touch em with a your barge pole ......

 

Advice welcome to how I whack these muppets, into giving me my invoices and an apology........

regards

 

DerbyDude....

 

Down but not out, divorced happy, but skint! and well annoyed :eek:

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