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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Zoot v Halifax Mortgages ***SETTLED IN FULL*** *


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Ive just settled a mortgage and a 2nd charge.

Whilst I managed to get round the ERC of the 2nd charge by doinga bit of questioning and getting a deed of postponement (basically I asked the new lender to allow me to pay the majority of the 2nd charge at time of remortgage and then pay the 2nd charge off in two further instalments - as advised by a freindly advisor on the end of the phone for GE Money - this saved me approx £900 net).

 

However, Bristol and West still taken from me over £3000. The mortgage was operating on a reduced rate and was to continue to up until Setember 2008 - maybe 2009! (Ill hve to check).

Do you think I have any chance of claimign back the ERC? Seeing as they have obviously lost money in the long run...?

 

I eagerly anticpate you response(s)

 

FS :)

Barclays :- Settled March 07:o

 

RBS:- Acct Discharged May 07 :o (chase for more and CRA deletion???):confused:

Barclaycard: - CCA recieved 24/1/07. WOW! :o (GITS!!!) :-|

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Hi Fullyskinted,

 

There is a difference between losing money and not making as much profit as they would like! They offer reduced rates to remain competetive and attract your custom in the same way many businesses offer discounts. The difference with mortgage companies is that they like to have their cake and eat it.

 

They want to attract your custom without bearing any of the risk in offering discounts. Most businesses will accept the risk of not making a profit or even making a loss on a few discounted products in the hope that it will increase future sales. Its seen as a worthy investment any losses are off set with the overall increase in profit. Not many businesses will transfer this risk back to the non loyal customer. You do not go in to Tescos and see buy one get one free offers subject to terms that you will have to pay a penalty if you never buy the product in the future. No arguments that they are not making as much profit from you as they had hoped.

 

So yes you should be able to claim your ERC!

 

All the best

 

Zoot

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Can you reply to my PM please matey :)

 

And if what you say is all true, I think I may have a go at B&W then ;)

Barclays :- Settled March 07:o

 

RBS:- Acct Discharged May 07 :o (chase for more and CRA deletion???):confused:

Barclaycard: - CCA recieved 24/1/07. WOW! :o (GITS!!!) :-|

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Can you reply to my PM please matey :)

 

And if what you say is all true, I think I may have a go at B&W then ;)

 

have a very good read of threads (especially this one) where people are claiming ERC's first.

 

They will defend it as far as they possibly can so make sure you do your homework, and realise you may have to attend court at some stage.

Alliance & leicester:Settled 8/9/06 http://www.consumeractiongroup.co.uk/forum/alliance-leicester-successes/19700-tamadus-l.html?highlight=tamadus

Capital One:Settled 22/9/06 http://www.consumeractiongroup.co.uk/forum/capital-one/16644-tamadus-capital-one.html?highlight=tamadus

MBNA 2 accounts:Settled 22/9/06 http://www.consumeractiongroup.co.uk/forum/other-institutions-successes/13831-tamadus-mbna-i.html?highlight=tamadus

Smile:Settled 15/11/06

Egg Card:S.A.R - (Subject Access Request) sent 2/10/06

GE Money:S.A.R - (Subject Access Request) sent3/8/06 LBA sent 26/9/06

Abbey:ERC prelim sent 14/9/06. LBA sent 2/10/06. Now it's getting interesting so keep watching

Barclaycard:In criminal default watch this space

Lloyds TSB:In criminal default watch this space

 

If my comments have been useful please click the scales and let me know.

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I can answer that Fullyskinted,

 

using words like robbed leaves the site open to libel action so we try and moderate posts using terms similar.

Alliance & leicester:Settled 8/9/06 http://www.consumeractiongroup.co.uk/forum/alliance-leicester-successes/19700-tamadus-l.html?highlight=tamadus

Capital One:Settled 22/9/06 http://www.consumeractiongroup.co.uk/forum/capital-one/16644-tamadus-capital-one.html?highlight=tamadus

MBNA 2 accounts:Settled 22/9/06 http://www.consumeractiongroup.co.uk/forum/other-institutions-successes/13831-tamadus-mbna-i.html?highlight=tamadus

Smile:Settled 15/11/06

Egg Card:S.A.R - (Subject Access Request) sent 2/10/06

GE Money:S.A.R - (Subject Access Request) sent3/8/06 LBA sent 26/9/06

Abbey:ERC prelim sent 14/9/06. LBA sent 2/10/06. Now it's getting interesting so keep watching

Barclaycard:In criminal default watch this space

Lloyds TSB:In criminal default watch this space

 

If my comments have been useful please click the scales and let me know.

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have a very good read of threads (especially this one) where people are claiming ERC's first.

 

They will defend it as far as they possibly can so make sure you do your homework, and realise you may have to attend court at some stage.

 

OK, Ive just read the entire thread (this one) and now have a way forward :)

 

Lookslike Ill not only be digging out the paperwork for the one I just settled, but the two previous to that aswell!

 

I can answer that Fullyskinted,

 

using words like robbed leaves the site open to libel action so we try and moderate posts using terms similar.

 

OK LOL. Ill refrain from that CRUDE language in future! ;)

 

Thanks :)

Barclays :- Settled March 07:o

 

RBS:- Acct Discharged May 07 :o (chase for more and CRA deletion???):confused:

Barclaycard: - CCA recieved 24/1/07. WOW! :o (GITS!!!) :-|

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OK, Ive just read the entire thread (this one) and now have a way forward :)

 

Lookslike Ill not only be digging out the paperwork for the one I just settled, but the two previous to that aswell!

 

 

 

OK LOL. Ill refrain from that CRUDE language in future! ;)

 

Thanks :)

 

Thanks for that. it only takes a moments thought to avoid something which could have the potential to do a lot of harm.

 

Have fun with B&W, I'm currently locking horns with them myself on behalf of my ex wife :D

Alliance & leicester:Settled 8/9/06 http://www.consumeractiongroup.co.uk/forum/alliance-leicester-successes/19700-tamadus-l.html?highlight=tamadus

Capital One:Settled 22/9/06 http://www.consumeractiongroup.co.uk/forum/capital-one/16644-tamadus-capital-one.html?highlight=tamadus

MBNA 2 accounts:Settled 22/9/06 http://www.consumeractiongroup.co.uk/forum/other-institutions-successes/13831-tamadus-mbna-i.html?highlight=tamadus

Smile:Settled 15/11/06

Egg Card:S.A.R - (Subject Access Request) sent 2/10/06

GE Money:S.A.R - (Subject Access Request) sent3/8/06 LBA sent 26/9/06

Abbey:ERC prelim sent 14/9/06. LBA sent 2/10/06. Now it's getting interesting so keep watching

Barclaycard:In criminal default watch this space

Lloyds TSB:In criminal default watch this space

 

If my comments have been useful please click the scales and let me know.

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Have fun with B&W, I'm currently locking horns with them myself on behalf of my ex wife :D

 

Whats that? Youre locking horns with your ex wife over an old B&W TV? :eek:

 

Blimey! You must be a hard man to please! LOL :D

 

Go and buy a new HDTV instead pal ;):D:D

Barclays :- Settled March 07:o

 

RBS:- Acct Discharged May 07 :o (chase for more and CRA deletion???):confused:

Barclaycard: - CCA recieved 24/1/07. WOW! :o (GITS!!!) :-|

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Hi Zoot,

I have just taken on and settled with the Halifax before MCOL. Am now wondering who to take on now!! Your thread has inspired me. I changed my mortgage from a hefty rated London Mortgage company to a rather more respectable Northern Rock rate.

Needless to say it incurred a hefty early redemption fee which inevitably went on top of the new mortgage.

I will now find out my paperwork from the London Mortgage company, when I have got this together I will start out a new thread.

I will try and read as much as possible before I get into the nitty gritty but any help would be greatly received.

Cheers:)

______________

S.A.R. received 21/10/06

Prelim received 25/11/06

LBA received 12/12/06

Offer made by telephone 29/12/06 - upped then accepted.

Received offer and acceptance form 30/12/06.

Sent acceptance 02/01/07

Money in bank 09/01/07 :D :D :D

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Hi Zoot,

Thanks for replying to my earlier note.

A bit more detail if you could offer advice. I have just settled with Halifax for my bank charges - nearly £3K:D .

 

I last year switched my mortgage from Halifax - £1800 ERC - to Northern Rock.

 

Also in doing this I cleared a horrific 2nd charge loan which was with London Mortgage Company(Matlock Bank). This incurred a £2k+ early repayment charge (As well as having to pay an incredible £4k insurance policy for the loan which was added to the loan regardless from the start).

We were in a horrid financial mess at the time and were very vulnerable.

 

Could you guide me to which template I would be best using - I guess I follow the Prelim 14 days - LBA 14 days route.

 

I think the Halifax is the more straightforward to go for first, but I would be interested in your opinion on the London issue.

 

Thanks

Alan

______________

S.A.R. received 21/10/06

Prelim received 25/11/06

LBA received 12/12/06

Offer made by telephone 29/12/06 - upped then accepted.

Received offer and acceptance form 30/12/06.

Sent acceptance 02/01/07

Money in bank 09/01/07 :D :D :D

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Hi Zoot

 

Have just read this thread and it is very encouraging to read. Just last week we unintentionally completed on a remortgage 8 days too early and have been charged an ERP of over £9K.

We have challenged it and our solicitor is awaiting their response.

Will let you know their response and am dreading a long drawn out battle.

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Zootscoot,

I have been pondering over a ERC i was charged on a commercial

mortgage my partner and i redeemed 2years ago . The ERC amount was £17000.

The company was Commercial First. At the bottom of their redemption statement

it states they are "authorised and regulated by the FSA for residential mortgage pursposes and certain business loans. " Should i go for this ERC? Has anyone

tackled this company before.? If i decide to procede . Should i reduce the claim to

£15000 and keep within fast track or risk multi-track and the danger of legal fees.

We were in real dire straights and facing bankrupcy when they ERC ed us.

All help, ideas and suggestions gratefully accepted.

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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hi sorry if im hyjacking this thread. :( but just about to tackle a and l for charges on our old mortgage. the unpaid dds are easy to spot but however; can i claim these back?

 

insurance admin fee 25.00

deeds production fee 75.00

sealing fee 75.00

insurance admin fee 25.00

switchover fee 50.00

 

thanks very much for your help :)

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