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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


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    • honeybee13
      MET/DCBL ANPR PCN - overstay - appealed -

      By honeybee13 · Posted

      It would help us to advise you if you fill in the sticky that dx100uk posted yesterday, then we can start looking at this. It's also worth sending off an SAR [click on the letters for further information] to Met, so that you have all the information for later. You don't want to be trying to get hold of it in a rush. HB
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      Shawbrook didn't transfer my cash Isa and paid just 0.1% interest - has it taken advantage of me?

      By NewsBot · Posted

      I chose to transfer my Isa and went through the usual process, giving Shawbrook three weeks' notice, but it did not process the transfer until after my account matured.View the full article
    • BreadAndButter
      Motor Mart Ltd. returned Faulty Car Court Claim Issued

      By BreadAndButter · Posted

      so I need to return the questionaire   Do I go for the remediation fre eoption or straight to court?   is there a guide to filling this out or do i just go with what i think? (ie. judege, get all papers, make a decision)  
    • catscratch
      MET/DCBL ANPR PCN - overstay - appealed -

      By catscratch · Posted

      Thanks for replies people, I think i will hold tight for a bit.
    • pip1900
      Forecourt Eye

      By pip1900 · Posted

      Can I please have advice on how to deal with Forecourt Eye.  Received a letter claiming I drove off without paying for petrol three months ago...there is a picture of me at the pump and me clearly offering my card to pay - apparently I only paid for some snacks and then left. Its also for a very odd amount 23 - I did check my account and I was charged 1.50 for snacks. I obviously had every intention of paying and for some reason either the transaction didn't go through.    I am kind of fuming about this as I had no idea and if I did not pay I have no idea what the circumstances were , but not a 'drive off' as described by Forecourt Eye. I have no issue paying for the petrol if the payment for whatever reason did not go through. In fact we visited the garage on advice of a friend who has a legal background and offered to pay, the lady behind the till called the manager and we spoke to her on the phone where she robotically said its 'the way it is now and it goes to Forecourt Eye' I then said I am contractually obliged to pay you, not Forecourt Eye.  We are visiting the garage again when the manager is there and will offer to pay again.  Interestingly when we called in the lady behind the till asked if I had called the garage the day before about the matter- I said no that was not me, so somebody else clearly  has had the same issue, I can't see drive off's being that common in any petrol station! So I know I am not the only one.    I know calling Forecourt Eye is not advised, I visited a shell garage yesterday ( really not wanting to ) made sure I had chip and pin and made sure I knew exactly what was being entered into the machine. They now have their threatening posters all over the pumps, basically making them or the garage responsible for any mistake...

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Barclays Firstplus questionnaire

Dr C

By Dr C
in Payment Protection Insurance (PPI)

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Dr C

Dr C

Posted
Posted

Hi all,

 

Having sent off my SAR and lodging my complaint about being missold PPI they have responded saying they will come back to me by 16th March but have also included a complaints questionnaire to help them investigate my case. I haven't read anyone else having received this, is it common practice and am i ok to complete ie. It won't detrement my case in anyway by filling it in? I know it sounds silly but just wanted to check.

 

Appreciate any views. Thanks.

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alanalana

alanalana

Posted
Posted

Hello Dr C,

 

Hi all,

 

Having sent off my Subject Access Request and lodging my complaint about being missold PPI they have responded saying they will come back to me by 16th March but have also included a complaints questionnaire to help them investigate my case. Be wary of this as a lot of banks etc have sent questionnairs to delay the claim and to get information from the claimant, that they have either lost or mis-placed. You could be helping them if you fill in the questionnaire so beware and put the ball back in their court. Namely you have a filing system with archives so use it;)I haven't read anyone else having received this, is it common practice and am i ok to complete ie. It won't detrement my case in anyway by filling it in? I know it sounds silly but just wanted to check.

 

Appreciate any views. Thanks.

 

That's my view make them do the work. You are claiming against them, they can ask you for information to assist them with the SAR but a lot of the time the questionnaire is a delaying tactic and used to fill in for information they no longer have despite the rules on retention of documents.

 

hope this helps you

 

aa

 

see this for loads more info...........

 

links

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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  • 3 weeks later...
Dr C

Dr C

Posted
  • Author
Posted

I didn't send back the questionnaire but have today received another letter stating that they remain committed to resolving my complaint as quickly as they can and will contact me again by the 15th April, this is a further month on from the 16th March. I think that they have 8 weeks to comply to the original request that I complained on is this correct and therefore is it just a case of waiting?

Thanks in advance for any advice!

 

Dr C

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alanalana

alanalana

Posted
Posted

Hello Dr C,

 

I didn't send back the questionnaire but have today received another letter stating that they remain committed to resolving my complaint as quickly as they can and will contact me again by the 15th April, this is a further month on from the 16th March. I think that they have 8 weeks to comply to the original request that I complained on is this correct and therefore is it just a case of waiting?

Thanks in advance for any advice!

 

Dr C

 

It is a while since I started my claim against RBS. They took months to respond but if you have made a claim for mis-sold PPI they do have 8 weeks to respond or not respond. In my case I got a response on one claim saying go to the FOS, so I did and got a success on the other one I had no response so again went to the FOS and got a success also got a complaint upheld against them with the ICO. Took a long time but got some sort of success in a way please see my very long thread and if you can use any information or pointers or letters to your advantage, please help yourself to copy and amend etc;)

 

 

***Long fight but, WON***

 

hope this helps in you fight

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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alanalana

alanalana

Posted
Posted

Hello Dr C

 

I will put your thread into my favourites list so I can keep a track but PM if you have trouble.

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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  • 5 weeks later...
Dr C

Dr C

Posted
  • Author
Posted

Ok next bit of help please, received reply from First plus having previously asked for one extension they have now written saying the following.

"We are not yet in a position to provide you with a full response to your complaint but we are investigating the issues you raised. We will contcat you again no later than May 13th. a full response has taken a little longer than expected and at this stage you do have the option to ask the Financial Ombudsman Service to review your complaint, if you do wish. I very hope to resolve your complaintg without the need to do this. Blah blah blah, contact us if you wish on this number etc"

 

So what do I do, take it to the FOS or give them the extra month they are asking for, any advice?

 

Thanks

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alanalana

alanalana

Posted
Posted

Ok next bit of help please, received reply from First plus having previously asked for one extension they have now written saying the following.

"We are not yet in a position to provide you with a full response to your complaint but we are investigating the issues you raised. We will contcat you again no later than May 13th. a full response has taken a little longer than expected and at this stage you do have the option to ask the Financial Ombudsman Service to review your complaint, if you do wish. I very hope to resolve your complaintg without the need to do this. Blah blah blah, contact us if you wish on this number etc"

 

So what do I do, take it to the FOS or give them the extra month they are asking for, any advice?

 

Thanks

 

I would not give them any more time give the FOS a call and start a complaint they will do the startup of the complaint form then send it to you for completion. You fill in the blanks and send it back with copies of all correspondence also bang in a complaint to the Information Commissioners Office for their failure to comply with the Data Protection Act 1998.

 

Links to both are here....

 

Links that may help with your claim for Mis-sold PPI

Financial Ombudsman Service

 

http://www.financial-ombudsman.org.u...-insurance.pdf

 

 

For the Information Commissioners office. (this is an option if the DSAR is not complied with)

http://www.ico.gov.uk/upload/documen...ess_rights.pdf

 

Information Commissioner's Office - Information Commissioners Office

 

http://www.ico.gov.uk/upload/documen...lain_final.pdf

 

Complaints - Information Commissioners Office

 

Time to get serious with them.;)

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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  • 1 month later...
Dr C

Dr C

Posted
  • Author
Posted

ok quick update - had another holding letter from FP so feel 3 months is now taking the mick. Had called the FOS and received all the paperwork, completed it and sent it off today so will keep you all posted if any news but having read other threads sounds like I may be in for a long wait........

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