Me and OH vs Abbey

[CAGNewbie]

Hi all!

 

Am currently looking for advice re Abbey - having a nightmare with them! My OH has an current account with them - no overdraft just simple debit card etc. They are looking to charge OH in excess of 200 quid this month alone (bounced DD's etc), mainly 35 quid a time, some at 25 and some at 5.00. EH? Why all different? Am planning on trying to get charges refunded - will do some research first though.

 

But before we start the big one, have a small issue currently to deal with that I don't understand. They have charged OH £35 for a returned DD of approx £40. this is despite - according to the latest statement - having cleared funds of more than twice that in the account. (a cheque had been paid in 2 days previously, but despite taking that away, I still get cleared funds showing when subtract all transactions from the amount in his account!) Why else would they return a DD? Can I just go steaming in and demand answers on this one?

 

All advice v gratefully received!

[PGH7447]

yes you can, they will probably say something like, the cheque takes x days to clear and against this the dd would probably fial etc etc etc.

[CAGNewbie]

But even if I ignore the cheque, pretend that was never paid in, there were still cleared funds in there! They surely can't bounce a DD and charge for it if the money is in the account, clear and ready to use, just cos they feel like it!!! That seems a little harsh (even for Abbey!)

[PGH7447]

Bursts out laughin - :D:D - shabbey once send my wages back because they said I had too much in my basic account, and of course they did not bother to tell me, and they charged me for the priviledge.

 

Needless to say my dealings with this idiot bank was short lived, I now have an account with 90p in and make them send me a statement every month at their expense - petty and a waste of trees but I really dont care:)

[CAGNewbie]

Ah! That good a bank! Forgive my naivety.... Will shortly be doing the same with them - OH opening other bank account today so will be free from Abbey... Of course, will be stuck with someone else but we know more now and hopefully won't get taken for a ride too often with new bank! bring back a barter society...!

[eyeofhorus]

If you bothered to read your terms and conditions leaflet you would discover why the charges are different amounts. Perhaps you will manage your new account better in future although somehow i very much doubt it.

[PGH7447]

Ooo a TROLL - nothing to say then dont say it

[eyeofhorus]

How predictable....

[ohoh4312]

If you bothered to read your terms and conditions leaflet you would discover why the charges are different amounts. Perhaps you will manage your new account better in future although somehow i very much doubt it.

 

How dare you judge people like that.

 

The poster has stated that there WAS enough money in the account - it would appear to be an error by the bank.

 

This site is here to help people, no matter what their circumstances.

 

So you can take your holier-than-thou attitude elsewhere thanks.

[eyeofhorus]

Another typical response from another chip on the shoulder merchant. I will judge as i please thank you very much.

[PGH7447]

I would politely suggest you join the crapit today forums, your much more likely to get more appreciative comments for your absurd outlooks, now if you dont mind I have far more important things to do than converse with a TROLL

[Rooster-UK]

Well, eyeofhorus,

 

Quote:

Originally Posted by eyeofhorus

How on earth does someone 'run up' £4000 worth of charges??? You would think after the first few that you would perhaps organize your finances better?

 

As an Abbey Employee, I think that you know, very well, how easy it is to rack up that order of charges.

Reference......

Quote:

14th August 2007, 20:43 #16 (permalink) eyeofhorus vbmenu_register("postmenu _1078066", true);

Basic Account Customer

 

Join Date: Aug 2007

Posts: 8

 

 

Re: Bank Cashiers? Do they sell to?

Only just joined this forum as im getting really fed up with where i work. Abbey cashiers or CSA's as they are known do indeed have targets. Each day they must make a minimum of 4 referals. That means either booking an appointment or the customer sees someone on the spot. Failure to continually meet these targets will lead to you being 'performance managed'. Their bonus scheme is linked to their referals and % over target. They also are required to fill out various questionnaires while you are at the counter. These will cover savings, mortgages etc. On some days they will have a 'race day' and gain prizes for doing the most.

 

Reference....

Quote:

14th August 2007, 20:54 #7 (permalink) eyeofhorus vbmenu_register("postmenu _1078112", true);

Basic Account Customer

 

Join Date: Aug 2007

Posts: 8

 

 

Re: Abbey Appalling Customer Service

I work for Abbey. Im not surprised at the trouble you are having. Myself and my colleagues are at our wits end with the way we have to do things. The Indian call centre contract was supposed to have ended in May and we were told that it was being moved back to the UK.

 

Im not sure if this right section to vent my anger as an employee but there are so many things that are wrong and they prevent us from doing a proper job. As a member of staff im disgusted with the way the customer is treated and that there is little we can do. It is not the staffs fault that we cant serve the customer in the manner they deserve as we are not given the right tools to do the job.

 

 

So given your insider knowledge, how about you telling us how easy it is to run up unlawful penalty charges?

 

Regards, Rooster.

 

You never did reply, did you?

 

Rooster-UK.

[eyeofhorus]

It is people not able to control their own money. The system issues or poor service are not the cause, it is down to the individual.

[MARTIN3030]

Yes absolutely right.

"People are unable to control their own money"

 

Because banks take it routinely in charges that are not in proportion to default costs.

But lets just remind you where you are-The Consumer Action Group website........where there are upwards of 200,000k others who "are unable to control their own money"

 

If Abbey are worth defending with the gusto that you continually show-maybe it would be a reminder for you to go and look at your first posts on joining.

 

Seems you have problems with your memory-but obviously not with loyalties.