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    • Which Court have you received the claim from?  CIVIL NATIONAL BUSINESS CENTRE, NORTHAMPTON Name of the Claimant?  LOWELL PORTFOLIO LTD How many defendant's joint or self?  SELF Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to.  03 MAY 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  THE CLAIM IS FOR THE SUM OF £6000 DUE TO THE DEFENDANT UNDER AN AGREEMENT REGULATED BY THE CONSUMER ACT 1974 FOR A LLOYDS BANKING GROUP PLC ACCOUNT WITH AN ACCOUNT REFERENCE OF (ACCOUNT NO. 16 DIGITS LONG). THE DEFENDANT FAILED TO MAINTAIN CONTRACTUAL PAYMENTS REQUIRED BY THE AGREEMENT AND A DEFAULT NOTICE WAS SERVED UNDER S.87(1) OF THE CONSUMER ACT 1974 WHICH HAS NOT BEEN COMPLIED WITH. THE DEBT WAS LEGALLY ASSIGNED TO THE CLAIMANT ON (DATE) NOVEEMBER 2016 NOTICE OF WHICH HAS BEEN GIVEN TO THE DEFENDANT. THE CLAIM INCLUDES STATUORY INTEREST UNDER S.69 OF THE COUNTY COURTS ACT 1984 AT A RATE OF 8% PER ANNUM FOR THE DATE PF ASSIGNMENT TO THE DATE OF ISSUE OF THESE PROCEEDINGS IN THE SUMBE OF £0.00. THE CLAIMANT CLAIMS THE SUM OF £6000. What is the total value of the claim? £6500 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? YES, NOTICES OF CLAIM.  Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred?  YES  Did you inform the claimant of your change of address?  NO Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account?  CREDIT CARD When did you enter into the original agreement before or after April 2007?  BEFORE   Do you recall how you entered into the agreement...On line /In branch/By post?  I DONT RECALL   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ?  NO   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim.  DEBT PURCHASER.   Were you aware the account had been assigned – did you receive a Notice of Assignment? THE FIRST I RECALL WAS A LETTER FROM LOWELL SAYING THEY NOW OWNED THE DEBT.  Did you receive a Default Notice from the original creditor?  NOT THAT I RECALL OR BEEN PROVIDED WITH THROUGH CCA REQUESTS.AT LAST REQUEST THEY SAID THEY WERE AWAITING THE DEFAULT NOTICE AND NO ACTION WOULD BE TAKEN UNTIL RESPONDED WHICH TO DATE I'VE NOT HAD OR SEEN.  Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  NO, I RECEIEVED LETTERS OF CLAIMS   Why did you cease payments?  I WAS UNDER MEDICAL CARE WHICH CAUSED ME NOT TO WORK. AROUND THAT TIME LOWELL HAD WANTED ME TO INCREASE MY PAYMENTS AS IT WOULD TAKE TOO LONG TO CLEAR THE DEBT. I HAD BEEN PAYING THEM WHAT I WAS PAYING THE BANK. I EXPLAINED MY THEN HEALTH & FINANCIAL POSITION AND THAT I WAS UNABLE TO DO SO. THEY PUT A HOLD ON MY ACCOUNT FOR A FEW MONTHS SO I CANCELLED MY DIRECT DEBIT. I MADE A FULL AND FINAL OFFER WHICH WAS REJECTED. WHEN THEY WANTED PAYMENTS TO RESUME I EXPLAINED I WAS IN A WORSE FINANCIAL POSITION, STILL UNDERTAKING TREATMENT AND NOW UNEMPLOYED SO COULD NOT START PAYMENTS AS THEY WANTED. AFTER SENDING MY FINANCIAL SPREADSHEET THEY KEPT SENDING LETTERS ASKING WHAT I WAS GOING TO DO. I COULDN’T SEE A WAY FORWARD I FELT STREESSED AND UNDER PRESSURE SO WROTE THAT I WOULD NOT BE CORRESPONDING WITH THEM ANYMORE.    What was the date of your last payment? NOVEMBER / DECEMBER 2018   Was there a dispute with the original creditor that remains unresolved? NO   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? I COMMUNICATED MY FINANCIAL PROBLEMS WITH THE CREDIT CARD COMPANY, WE MADE A MONTHLY PAYMENT AGREEMENT WHICH WAS KEPT FOR SEVERAL YEARS UNTIL DEBT WAS SOLD.  
    • Perhaps you would care to read this and reflect on your continuing comparison of Israel to Nazi Germany Jugg    ALEX BRUMMER: How grotesque of pro-Palestine protesters to besmirch Auschwitz, the place where my grandparents died WWW.DAILYMAIL.CO.UK As the son of a refugee from the horrors of the Holocaust, I can feel nothing but contempt for the ignorance, gross... My elderly aunt Sussie and cousin Sheindy had been teenagers at Auschwitz and Belsen but survived and are alive to this day. What they will make of the protesters who waved flags, heckled and chanted as Israelis took part in the March Of The Living – the annual walk from Auschwitz to Birkenau – I cannot imagine. The images now circulating of the protesters are indescribably disturbing. They can only bring back memories of those final moments Sheindy shared with my grandparents when my grandmother Fanya squeezed her hand and told her to lie about her age to avoid the gas chambers. Claiming she was older, and could work, meant that Sheindy lived, not died. The outrage perpetrated by Hamas on October 7 has brought back the most terrifying memories for these two women – memories of pillage, mutilation and starvation. The Holocaust, or Shoah to use the Hebrew word, was the deliberate, industrial-scale killing of Jews.  It is bad enough that pro-Palestinian and pro-Hamas sympathisers have chosen to steal the language of the Holocaust.  Any comparison between Israel's retaliation and the monstrous genocide of the 1940s is odious and anti-Semitic
    • Thank you JK2054 and BankFodder for your replies. The information requested is as follows:   My wife and I are sole traders supplying bespoke, handmade wedding trays and other items through our website. We do not sell on ebay. We had an order for two trays (invoice value £370) that were shipped on Monday 25th March. We used P2G as the broker and Evri as the shipper. We declared the value but did not take out insurance. As the trays were a present for a wedding on Saturday 30th March we checked the progress of delivery on the Thursday to see that there had been an attempt to deliver on the 27th but the driver failed to deliver as the customer’s gate was shut (customer informs us that the gates are open between 7am-7pm. We contacted the customer who informed us she had been waiting in all week and there had been no attempt of a delivery. Evri allege they attempted to deliver on the 28th & 29th. On the P2G web site on the 4th April at 14.17 it stated that the customer refused delivery. At 14.28 it updated to say there was a problem with the address and at 14.32 updated to say the customer had refused delivery. At 14.35 updated again to say it was being returned. Last entry was on the 7th April that it was being processed at the depot. We never received it. I have had six web chats with P2G between the 4th-30th April. On the 26th April, I had an offer of £20 plus cost of delivery (£6.72) from P2G which I rejected. During this time, I also contacted Evri that resulted in an email from Evri Customer Services (20th April) stating that they had lost the parcel. I replied requesting details of the attempted delivery but received no reply. After emailing Evri again on the 23rd asking again for the information I received a phone call from someone called Haleemah on the 25th who apologised and promised to send an email with a link to submit a claim form. I subsequently received an email with the link which only took me to a page that stated “Page not found”. After informing Evri customer services of the problem (to which no reply was forthcoming) a couple of days later I retried the link but it only took me to the Evri website. I believe that I have a good case against both companies but would appreciate guidance on which path to go down. I have read most of the information on this site, which has been very helpful and much appreciated, particularly the various court transcripts. I appreciate that this process is a marathon and not a sprint and am fully aware that I need to get everything in the correct order before starting on the legal road. I am sure this covers the current position but if further info is needed please let me know.  
    • Everything at small claims revolves around informality and common sense, there are no "special" ways to have to do things. The site manager's WS will be like yours and the one I linked to - just much shorter.  There need to be the introductory hearings about the case, the parties, etc., and the concluding Statement of Truth. In the middle just a couple of paragraphs where they say who they are, how they know you, and about permission being given by the landowner to use the car park. Superb.  I've added another section about the signage to the suggested WS sections three posts above. Yes, it's perfectly possible.  It'd be a good idea to phone the court on the 18th to see if they have paid.
    • OK thank you very much. I will prepare my WS as you advise.  I will indeed be preparing the WS over the weekend. I will also post UKPC's on Wednesday by 2nd class mail. As they have until the 17th to pay the court fee, is it possible they might discontinue at that stage too? Also I wanted to ask, in what form should the site manager's statement come? And the site owner if i can contact them? I will get photos of the signage to share with you also. Thank you.
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Passing on Debits HSBC-MCS-HSBC-DLC


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As an alternative chillibird , you could send them the letter I posted for you on #43 and see where they go from there - they'll probably cave in anyway if they haven't got it ....... :)

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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  • 2 weeks later...

Hi, I posted the letter from #43 and got a reply today. the reply read

 

Thank you for your letter dated the 10th March 2003 (clearly they got the date wrong) I can confirm the following.

 

1. We acknowledged your consumer credit act 1974 requst on 13th Feb 2009 a copy has been enclosed for ease of reference.

2. It is no longer an offence not to supply copy documents within the timescale of one month. The offence was abolished in schedule 2 part 1 paragraph 20 of the consumer protection form unfair trading regulations 2008. We have followed up our request to the lender for the original agreement along with a statement of account.

3. Your account is on hold and all further action has been suspended pending documentation from our client.

 

What do i have to do now? shall i just wait? Why is it taking so long for HSBC to get back to DLC?

 

Chilli_bird

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Hi Chilli_bird :)

 

That can only be good news .......:D I suspect that they can't find the original document ,have suspended all action on the account - if you just wait you'll probably find that they'll confirm that the account is cancelled and monies written off ........

I thought earlier that they were getting desperate , this seems to confirm it ! :)

 

I realise now that the letter I gave you is out of date with the "offence after one month " - sorry about that , :oops: but it doesn't change the rest of their obligations.... (I thought I'd deleted that para , but must have forgotten to save it ) .... a Senior Moment :rolleyes:........lol

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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Wait a minute ! if you sent #43 as it is - there's no mention of committing an offence ..... what are they on about ? :confused: ... Oh well , never mind :cool:lol!

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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  • 3 weeks later...

Its now been over the 21 days (25+) and i have not had any reply back from Hilesden Securities. The last letter told me they have requested my CCA from my HSBC. They said that they will get in touch by letter with me in 21days or sooner if they have the CCA.

Shall i just sit back and do notthing or do i need to send them another letter.

 

Chilli_bird

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Hi chillibird:)

 

You have two choices here - either just wait for them to finally admit that they haven't got the CCA (as I said in #54) , or if you feel you want peace of mind , send them a 'nudge' letter pointing out that even their timescale has run out and ask them to confirm in writing that this account is now closed and that nothing further is owed by you .

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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  • 4 weeks later...

Hi

I decided to wait for them to come back to me and yesterday i got a recorded letter that had to be signed for saying

 

we are flowing up your request of the original doc with our client hsbc. when this becomes available we will forward it onto you.

 

your account is on hold and all further action has been suspended in anticipation of receiving the doc required.

 

i will update you in 21 days if no further developments beforehand.

 

 

I was wondering why they sent this to me recorded and why it was late by over 31 days.

All i can think of is that they will get a copy of the signature from royal mail to prive i received the latter and also try to lift the signature using photoshop:-o.

luckly i did not sign for the letter and a frind of mine did:D so ha ha, if they do try and use this signature i will sue them for fraud.

 

surely i can now ask them to confirm that my account is closed as the time scale is well and truly over.

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This is ridiculous , chillibird , they've been saying that since the beginning of February -

 

Yes chillibird it's time to push them the final few yards over the line ......:)

 

I think maybe a letter pointing out that they have already had more than enough time to produce this document - that this letter is almost a copy of the one they sent on ? Feb and 13 March when they said 21 days ..... they can't have any more time........

Ask them to confirm once and for all that the account is closed - tell them they've got 7 days from receipt of your letter - before you report them to FOS ..........

Send it registered so they've got to sign for it - sometimes posties don't get siggys on Recorded Delivery:(

 

And if they don't comply ,come back and we'll follow through to FOS , which I think will cost them £500 for FOS to investigate ...... :rolleyes:

 

Meanwhile of course you don't have to worry- but I seem to remember there may be a default to be lifted once they've confirmed in writing that there is no debt ... :)

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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Ah , that's great that the default has been lifted , Chillibird - now we just have to get them completely off your back ....:D

 

How about something like :

 

Dear Whoever ,

Thank you for you last letter dated xx xxx xx which promised update action after 21 days , just like the other letters which you have been sending since February .

I feel it is time to end this charade now and for you to admit finally and in writing that you have no CCA and therefore no right to continue to administer this account.

If you do not confirm within 7 working days of receipt of this ‘Registered’ letter that the account is closed and there is no further action involved , I will report you to the Financial Ombudsman Service immediately this time has expired.

Yours etc, etc ......

Chillibird........

And we'll do it too .............. they've had more than enough leeway on this..:)

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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Hi Johnny Thanks for your help. I made a copy of the letter above but did not get a chance to send it today. However when i came home i had 2 more letters from Hillesden Securities both saying the same thing and these were just posted out normally. They both have the same date and are identical.

This is not lette harrasement. What do you think i should do?

SHall i send the other letter off and then send one other or shall i take other action.

 

Chilli_bird

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Hi chillibird :)

 

I would just send the letter as it is - but keep all those other letters so you can let FOS have copies when you report them for harassment and failing to comply with your CCA. It's amazing how they can be so stupid! :rolleyes:

 

Of course for you the pressure is off now chillibird , :)there's no way they've got your CCA so let 'em stew after this - but I would let FOS know if they don't give a positive reply to this letter .

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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  • 3 weeks later...

Hi chillibird :)

 

Time to report them I think - for non-compliance with your CCA :

 

Complaints - Privacy & electronic communication - ICO (phone them and ask for advice )

 

and for being a general pain in the a**e and harassment

 

our complaints procedure and how to complain (FOS)

 

no rush now though , the ball is in your court chillibird .... :D . And you can either send them a copy of the letters you're sending to the above , or let it come as a complete surprise when they're called upon to explain ....

 

Come back if you need more info ...:)

Edited by johnnymitch

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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  • 2 weeks later...

Yes chillibird , it will get your complaint registered with the ICO and consequently dealt with ............:)

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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  • 1 month later...

Hello Johnny

Please can you help me. I made my complaint and i though that ws the end of it but i recently received the same letter rom the DLC-Hilsden saying that they are still looking for my original copy and my account is on hold and they will update me again in 21 days.....blah blah....blah.

 

Are you able to help me draw up a letter to ICO so that i can put an end to this once and for all.surely 7 months on they should not be pestering me

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Hi chilli bird , :)

 

Write to DLC -Hilesden and tell them that the time for them to produce this information has long expired, you require them to produce the information you asked for within 7 working days of the date of receipt of your letter .

 

You can also add :

 

"PLEASE NOTE that unless otherwise stated by yourselves and if the above documents are NOT provided, it will be CONFIRMED that you are unable to reproduce/provide in any way shape or form any copies of the above requested documents. You are reminded that you have a duty to inform me if you do not have the above documents. This is confirmed in High Court Law - Ezsias v Welsh Ministers - [2007] All ER (D) 65 (Dec) "

(send 'Special Recorded Delivery' so you know when they signed for it . )

 

This puts them on the spot ...... they HAVE to do one or the other ----- either produce or confirm they cannot produce and go away forever .......... :D .If they ignore this and still persist , they are in deep trouble as a DCA .

Come back of course if you have any more problems with them .......:)

And you could also just drop a note to ICO and ask them for a progress report on your complaint (No. xxxxxx)

Nemo me impune lacessit

 

 

Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

If you think I've helped you please feel free to tickle my star :-D

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  • 7 months later...

Hello Jonny Mich

I know its been a long time, since I have been on this site and the reason is because i thought everything was done and dusted. I sent the letter you put as a template for me and had a letter back saying they are still waiting for the copy of the credit agreement blah blah blah. i heard nothing from them since the summer of 2009 and then received this letter this evening.

and i do not know what to do....

please can you help

 

hilsden letter feb 2010.jpg

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Hiya chilli_bird, as they state themselves the account is uninforceable so all you need to do is make a regular payment of whatever YOU can afford, ignore there this is not enough letters.

 

To call you or send operatives to your home they would need to get a CCJ against you and if your attempting to repay the debt (however small the repayments are) on a fairly regular basis then I dont think they would succeed in doing this.

 

pete

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Hi Pete

I'm now confused as i have been reading other threads that say do nothing.

If s start to pay them and its not enough then they will add interest onto the balance on a monthly basis so it could mean i pay more interest then the payback amount....worse then a loan shark. Also they will put my account into default and i just got rid of my default so don't really want it back on my account again.

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Hi Pete

I'm now confused as i have been reading other threads that say do nothing.

If s start to pay them and its not enough then they will add interest onto the balance on a monthly basis so it could mean i pay more interest then the payback amount....worse then a loan shark. Also they will put my account into default and i just got rid of my default so don't really want it back on my account again.

 

Personally, I wouldn't pay them a penny...and I don't with the MBNA account they have of mine so am speaking from experience!

 

They clearly don't have the agreement (yet...but it's been an awful long time) and hence, are unlikely to proceed to court.

 

All the letter is saying is that they are going to refer to collections...they have (correctly) not threatened court as they know to do so would breach OFT guidance.

 

All you have to do, in my opinion, is send them a letter stating that you will only communicate with them in writing and also repeal any rights to visit you at home...there are standard paragraphs in the template letters for this.

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