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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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me v helifax*won*


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doea this look better?

 

Nothing in this Reply or the PoC should be construed as giving the Defendant the right to plead further at a later date

Dear Sir/Madam

Having re-read the Defence in this case I fail to see exactly what the defence is, as they've made no attempt to say on what grounds they will be defending this case.

1. Paragraphs 1,2,4, of the Defence are admitted.

 

2. Paragraph 3.

The Claimant admits that she did sign a contract in which the account conditions may have stated that the Defendant could debit these charges,

but as I stated in my P,O,C, paragraphs 4,part A,

a; '' The charges debited to the account are punitive in nature; are not a geuine pre-estimate of cost icurred by the Defendant; exceed any alleged actual loss to the Defendant in respect of any breaches of contract on the part of the Claimant; and are not intended to represent or related to any alleged actual loss, but instead unduly enrich the Defendant which exercises the contractual term in respect of such charges with a view to profit.''

b; The contractual provision that permits the Defendant to levy such charges is unenforceable by virtue of the Unfair Contract Terms in Consumer Contracts Regulations [1999], the Unfair Contract Terms Act 1977 and the Common Law.

c; This part of the defence answers nothing in relation to my P,O,C, as to why they believe these regulations and laws do not apply to the charges and so is no defence at all.

 

 

3. Paragraph 5 states'' The remainder of the claim appears to also to relate to bank charges incurred and interest at 28.8% being the alleged contracual rate''.

In answer to this;

 

a; firstly the rate I am claiming is not 28.8% but 29.8%, their own published unauthorised borrowing rate.

b; I would like to be able to say which bank charges the £31 they decided not to refund relate to but the defendant has not informed me which they have refunded, I have at all stages provided the Defendant with a printout of all the charges I have claimed, so I would expect the Defendant to state which charges, if any, the Defendant feels i'm not entitled to and why. On my N1 form i asked for £3693.00 to be refunded in charges but the Defendant only refunded £3662.00.

 

4. Paragraph 6 states'' it is denied that the Claimant is entitled to the sum as the claimant has failed to provide particulars of how this figure has been arrived at, and the figure is not supported by the Claimants account details''.

In answer to this;

 

a; I have explained how I arrived at this figure in my preliminary approach for payment letter, in my letter before action, and also in a letter dated 28 nov 2006, [ I fail to see how they can make this statement or how this defence could have any chance of succeeding]

b; the figure is supported not by my account details but by their own published unauthorised borrowing rate of 29.8%.

c; I have also stated that the reason I believe I am entitled to this rate is based on the implied and/or imposed contractual term of mutuality and reciprocity, though I will explain my reasoning further;

d; Interest can be claimed on all monies owed when a county court claim is filed to recover it. The county courts act 1984 allows the ''Claimant to claim the s69 judgement rate, currently 8%, if no other interest can be claimed. However in a contract dispute, it is entirely right and proper for the Claimant to base her interest claim around the rate stipulated in the terms of that contract, should such a contract exist''.

e; Defendant charges interest to the Claimant, via the Account, at its published "unauthorised borrowing rate" of 29.8%. The Defendant claims that it is entitled to charge this rate, by virtue of the Terms & Conditions.

f; The unauthorised borrowing rate is charged to the Claimant, via the Account, when the Claimant draws money from the Account whilst she hasn't obtained permission from the Defendant for exceeding any overdraft limit that she has. It is in effect, a rate that the Defendant charges the Claimant when she draws funds from the Defendant when she has no right for doing so.

g; Using, that reasoning and maintaining the principal of equity, mutuality and reciprocity between the parties, the Claimant contends that she is entitled to an equal rate of interest in this case. The Claimant notes in particular that the Defendant erred in law. had no legal right to levy the charges to the Account and refused to refund the Charges when asked to do so by the Claimant.

h; If the Terms and Conditions form part of contract between the parties hereto then there is an implied and/or imposed term of contract that the Defendant must pay the Claimant at the same rate of interest which it reserves for itself, in similar circumstances. If no express contract exists between the parties hereto then the Claimant contends that an implied and/or imposed contract exists between the parties hereto relating solely to the Claimant’s right to charge interest to the Defendant at the rate which it reserves for itself in relation to similar circumstances.

 

5. Paragraph 7 states'' The Claimant has been reimbursed with interest as detailed at paragraph 4 above, and on the basis of matters pleaded above, the Defendant denies that it is liable to the Claimant for the sum of £1931.18 in respect of the balance of her claim or for any other sum.''.

In answer to this;

a; I can only assume that they are stating that they have paid me the s69 interest in the settlement of 22 nov 2006, in this letter they stated '' However, on a purely commercial basis, it will cost Halifax money to defend your claim in terms of legal cost that will be incurred. For this reason, but without admission of liability, Halifax is willing to reimburse £3662.00 in respect of bank charges incurred, together with £712.48 in respect of approxmate interest that the Halifax has calculated was charged on your account as a result of charges. Halifax will also reinburse £250.00 in respect of the court fee. This amounts to £4624.48''.

b; At no point in this letter is there any mention of any s69 interest, nor is the £10 DSAR fee included, nor is the daily interest at the rate of £5.14 from 6 nov 2006 until 30 nov 2006 total £123.36.

 

6.

Value of claim upto 16 apr 2007=

a; £2602.66 contractual interest 29.8%

b; £123.36 daily interest £5.14 per day

c; £100 allocation fee

d; £31.00 charges

e; £10 DSAR fee

f; total £2867.02

g; Should this court not find that aforesaid implied and or imposed contractual term does exist, Claimant claims interest pursuant to s69 County Courts Act. Interest, in that case, up until 30 nov 2006.

7.

a; I also feel that the Defendant may have repaid the charges part of this claim, in order to avoid the issue of the legalities of weather or not their charges are lawful, this appears to be a tactic that most banks and credit card companies are employing when Claimants are claiming contractual interest.

b; I feel that a simple test of their confidence about the legalities would be to order the Defendant to provide the Court with a list of the precise number of cases where the Defendant has entered a defence, [re charges ], and precisely how many the Defendant has then gone on to defend in court, how many the Defendant has settled before court, I feel that if such was requested by the Judge this claim would be settled without the need to take up further court time.

8.

a; I also feel that the Defendant has at no point entered into any meaningful attempts to resolve this issue, even though I have written to them twice to attempt to come to a compromise solution, once in a letter dated 28 nov 2006 where I offered to reduce the interest rate I am claiming to18.9%, to which i received no reply, and has been withdrawn, then a further offer was made by me in a letter dated 22 feb 2007, again with a further reduction in interest to 8% s69 but they decided to ignore the 28 day deadline of this offer and went on to try to impose their own deadline, 30 apr 2007, this offer is also withdrawn, as this would not leave enough time for me to either accept or reject their offer before the date we're due in court.

b; I find the Defendants actions or lack of actions have hindered my attempts to end this dispute with out the need for this litigation. This dispute has been ongoing since july 2006 and the Defendant has made no serious attempt settle until I had already started this litigation.

I believe the facts contained in this reply to be true.

OK I GIVE IN

 

Halifax £3600 charges, won with C/I £6400

 

NatWest S.A.R-05/06/06

Bug**r all recieved 03/11/06

Prelim guesimate sent for £3000 03/11/06

Cr*p one CONNED statements 08/06 ROFLMAO

Cr*p one charges=£976

con int 34.9% £1,003.75 £1,979.75.

 

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do i need to make a formal application and if so, how do i do this and, what form do i need, sorry if this a daft question but i was under the impression that it would just be considered in court on the day, as long it had been submitted before the court date:confused:

OK I GIVE IN

 

Halifax £3600 charges, won with C/I £6400

 

NatWest S.A.R-05/06/06

Bug**r all recieved 03/11/06

Prelim guesimate sent for £3000 03/11/06

Cr*p one CONNED statements 08/06 ROFLMAO

Cr*p one charges=£976

con int 34.9% £1,003.75 £1,979.75.

 

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well bundle nearly ready after I forgot all about doing it untill last friday:eek: , lesson learnt;' dont try to keep 6 cases going at same time:rolleyes: '

any help with above would be great, I mean about the application?????

OK I GIVE IN

 

Halifax £3600 charges, won with C/I £6400

 

NatWest S.A.R-05/06/06

Bug**r all recieved 03/11/06

Prelim guesimate sent for £3000 03/11/06

Cr*p one CONNED statements 08/06 ROFLMAO

Cr*p one charges=£976

con int 34.9% £1,003.75 £1,979.75.

 

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does anyone know the names of the cases that back up the principles of mutuality

OK I GIVE IN

 

Halifax £3600 charges, won with C/I £6400

 

NatWest S.A.R-05/06/06

Bug**r all recieved 03/11/06

Prelim guesimate sent for £3000 03/11/06

Cr*p one CONNED statements 08/06 ROFLMAO

Cr*p one charges=£976

con int 34.9% £1,003.75 £1,979.75.

 

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don't think so but will now thanx

OK I GIVE IN

 

Halifax £3600 charges, won with C/I £6400

 

NatWest S.A.R-05/06/06

Bug**r all recieved 03/11/06

Prelim guesimate sent for £3000 03/11/06

Cr*p one CONNED statements 08/06 ROFLMAO

Cr*p one charges=£976

con int 34.9% £1,003.75 £1,979.75.

 

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quick question,

i've sent in my bundle, they received it 17/4, 1 day early [due 18/4].

it's now 23/4 and i've received nothing from them, their now 5 days late, what can i do, is this going to work in my favour in anyway?

OK I GIVE IN

 

Halifax £3600 charges, won with C/I £6400

 

NatWest S.A.R-05/06/06

Bug**r all recieved 03/11/06

Prelim guesimate sent for £3000 03/11/06

Cr*p one CONNED statements 08/06 ROFLMAO

Cr*p one charges=£976

con int 34.9% £1,003.75 £1,979.75.

 

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Here you go - http://www.consumeractiongroup.co.uk/forum/lloyds-bank/58011-sc-m-court-bundle.html#post485266

 

Don't bother sending the first one, just send the second straight off to the court, with a copy to Halifax's sols.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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cheers gary your a star

OK I GIVE IN

 

Halifax £3600 charges, won with C/I £6400

 

NatWest S.A.R-05/06/06

Bug**r all recieved 03/11/06

Prelim guesimate sent for £3000 03/11/06

Cr*p one CONNED statements 08/06 ROFLMAO

Cr*p one charges=£976

con int 34.9% £1,003.75 £1,979.75.

 

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letter printed and i'll take it into court this afternoon:D

OK I GIVE IN

 

Halifax £3600 charges, won with C/I £6400

 

NatWest S.A.R-05/06/06

Bug**r all recieved 03/11/06

Prelim guesimate sent for £3000 03/11/06

Cr*p one CONNED statements 08/06 ROFLMAO

Cr*p one charges=£976

con int 34.9% £1,003.75 £1,979.75.

 

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Good luck c.allen, I would say this is definately in your favour.

 

Court received defence today so am awaiting my copy - my 3 page letter should be arriving on cap one's desk in the morning.

 

Good luck, will be watching :D

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OK, i've just been onto the court, and the defence has sent in an amended defence:mad: , i can only assume that this is in response to me asking the court to throw out their defence;) , i'm not sure, but i thought that they had to have permission to amend the defence of the court? and me? am i right? either way what can i do:confused: , it's only 9 days until i'm in court:eek: . this isn't right.:mad: :mad:

OK I GIVE IN

 

Halifax £3600 charges, won with C/I £6400

 

NatWest S.A.R-05/06/06

Bug**r all recieved 03/11/06

Prelim guesimate sent for £3000 03/11/06

Cr*p one CONNED statements 08/06 ROFLMAO

Cr*p one charges=£976

con int 34.9% £1,003.75 £1,979.75.

 

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no, i've just been into the court and they are sending me a copy. i've rung halifax and their going to ring me back in a bit allegedly:rolleyes: . it's been an hour since i rang them so i'll give another ring in 5 mins. let you know what they have to say

OK I GIVE IN

 

Halifax £3600 charges, won with C/I £6400

 

NatWest S.A.R-05/06/06

Bug**r all recieved 03/11/06

Prelim guesimate sent for £3000 03/11/06

Cr*p one CONNED statements 08/06 ROFLMAO

Cr*p one charges=£976

con int 34.9% £1,003.75 £1,979.75.

 

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it was filed on the 19/04

OK I GIVE IN

 

Halifax £3600 charges, won with C/I £6400

 

NatWest S.A.R-05/06/06

Bug**r all recieved 03/11/06

Prelim guesimate sent for £3000 03/11/06

Cr*p one CONNED statements 08/06 ROFLMAO

Cr*p one charges=£976

con int 34.9% £1,003.75 £1,979.75.

 

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I have decided to take the step and have written my letter claiming unlawful charges of £1,202 that have been applied to our joint bank account. Could somebody please let me know which address I should send the letter to - would it be Head Office in Halifax? Also is it a good idea to send it by recorded delivery? :confused: Thanks Suze

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well when i finally got through she was just going into a meeting, coincidence, i think not

OK I GIVE IN

 

Halifax £3600 charges, won with C/I £6400

 

NatWest S.A.R-05/06/06

Bug**r all recieved 03/11/06

Prelim guesimate sent for £3000 03/11/06

Cr*p one CONNED statements 08/06 ROFLMAO

Cr*p one charges=£976

con int 34.9% £1,003.75 £1,979.75.

 

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she just rung back, they say theres no amended defence, but the courts told me twice that there is, she says that their sending a witness statement and thats all their using for their defence, :confused:

OK I GIVE IN

 

Halifax £3600 charges, won with C/I £6400

 

NatWest S.A.R-05/06/06

Bug**r all recieved 03/11/06

Prelim guesimate sent for £3000 03/11/06

Cr*p one CONNED statements 08/06 ROFLMAO

Cr*p one charges=£976

con int 34.9% £1,003.75 £1,979.75.

 

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In that case I would ring or preferably go to the court office tomorrow and if they again say they have an amended defence surely they have to give you a copy. By the way what is the difference in a witness statement, could this be what the court staff meant?

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Has the witness statement been served to you?

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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no i've had no documents at all from them since december 06. they did say that i should receive the statement by wednesday, leaving me only 7 days before court. i'm adapting the letter i sent today [ the one you recomended:) ] but i'll PM you it before i do anything with it, to check if you don't mind???

OK I GIVE IN

 

Halifax £3600 charges, won with C/I £6400

 

NatWest S.A.R-05/06/06

Bug**r all recieved 03/11/06

Prelim guesimate sent for £3000 03/11/06

Cr*p one CONNED statements 08/06 ROFLMAO

Cr*p one charges=£976

con int 34.9% £1,003.75 £1,979.75.

 

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Yes, thats fine.

 

Also, have you read this thread - http://www.consumeractiongroup.co.uk/forum/guidance-notes/64911-got-court-date-guide.html

 

The fist bit won't be relevant anymore, but you might find the last few sections useful. Also the other threads in the guidance notes will be worth reading.

Please remember to DONATE! Help CAG keep up the fight!

 

 

Any advice or opinion is offered informally & without liability. Use your own judgment and if in doubt seek advice of a qualified and insured professional.

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yep read all those already,banks took all my cash:mad: so i've no life:eek: , apart from reading everything on here that i can:cool:

OK I GIVE IN

 

Halifax £3600 charges, won with C/I £6400

 

NatWest S.A.R-05/06/06

Bug**r all recieved 03/11/06

Prelim guesimate sent for £3000 03/11/06

Cr*p one CONNED statements 08/06 ROFLMAO

Cr*p one charges=£976

con int 34.9% £1,003.75 £1,979.75.

 

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