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    • Good evening, My husband and I are looking for some help regarding a faulty car which we have recently purchased from Big Motoring World Enfield. The details are as follows: - Make - Nissan Qashqai 2017 1.2L milage 55,349 miles.  Date purchased -   01/06/2024 Price paid - Deposit £9000, finance £4794 (this includes the 3yr Nissan extended warranty), buyers fee £249.      Total including all fees etc = £ 13794.        Initially, during the test drive, there was no problem with the car at all and this is why my husband bought the car on the day. No problems on the way home from the dealership and up to three days after purchase, the car drove smoothly. However, after day 4, occasionally we would feel a slight shudder during some gear changes (automatic car). Over the next few days these shudders worsened and then on day 5 the car would make very a very loud shudder with every single gear change. It was at this point we contacted Big Motoring World for advice as we are still under the 14 days no questions asked return.  My husband contacted BMW for advice on 06/06/2024 and stated the problems as above. He spoke to a sales person who informed him that he should only take the car to a Nissan dealership (we have now been told that this is false information). We were also promised that a courtesy car would be provided for us after the fault on the car had been identified and confirmed by their mechanic fixing the car. We took the car to the garage that Big Motoring World had told us to go. Upon arrival there we discovered it was a third-party garage, not Nissan. We took the car to the garage on day 9. The mechanic ran a diagnostic test which found no faults, but after the test drove the car and below are his findings...   we scan the car but no faults with the gearbox showing but when I test drove the car it was really juddering and jumping.I spoke to my auto transmission specialist and he said they are very common on these as the CVT belt starts jumping within the box due to pressure loss.  We had this vehicle in for diagnostics for gearbox mate but both the gearbox and battery are faulty.Gearbox supplied and fitted comes to £3500 plus vat   Where we are at now…. My husband spent all of day 10 (11/06/2024) making phone calls between the garage, Warranties2000 and Big Motoring World. He tried, unsuccessfully to find out if the diagnostic reports had been shared between all three. Everyone kept saying the report hadn’t been received and yet the garage assured us it had been sent. Eventually we were told that the courtesy car would be given to us if it was deemed the works to fix the car would take longer than 8 working hours, and that decision would be made after 48hours of receiving the report. Today is day 11 and no decision has been made as nobody is telling us any decisions as people are off sick or on holiday! Today we called the garage and told the mechanic NOT to start any work as we will be returning the car. He said none have been started and we have left the car in his storage as he has deemed the car undrivable. I have sent an email to BMW now formally stating that we want to return the car and I have used the terminology that was suggested.   What can we do next?   Thank you everyone. .  
    • Yes will do thanks Dave, I wonder what will happen at the preliminary hearing no idea what they will ask I assumed once I sent the proof they asked for about my sons condition that I would have just  been given the go ahead to be Litigation friend
    • First the judge will rule on you representing your son, which will be a doddle. After that the full hearing date will be fixed, with WSs exchanged 14 days before. So for the moment just concentrate on getting the right to represent your son.  
    • Thank you, the mediations in a couple of days so hopefully they show up this time. I'll update this thread after how it goes
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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Suffered CO Poisoning after dealer worked on exhaust system


Paladine
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Hello,

 

I currently drive a taxi and for the past couple of months the vehicle has been off the road multiple times due to a problem with the engine surging. The dealership were unable to correctly diagnose the problem until after doing some research of my own I suggested it may be the particulate filter - at which point they confirmed it was the particulate filter and agreed to change it under warranty.

 

So yesterday the vehicle went into the service shop to have the filter replaced and last night I began my shift. 2 hours into my shift I noticed there was a strong smell of exhaust fumes in the car but initially ignored it thinking it was just from traffic outside. An hour later and I had a splitting headache and was feeling sick and shakey - so I took the car off the road and phoned my Dr.

 

My Dr told me to go to the hospital and have blood tests to check the Carbon Monoxide and Oxygen levels in my blood. By this time my hands had gone scarlet and my arms were starting to show pink blemishes, I was feeling sick, throbbing headache, dizzy and generally unwell.

 

The hospital first checked the CO levels in my lungs and stated the levels were higher than they should be so they put me on Oxygen for almost 2 hours to cleanse the CO out of my system.

 

The car was taken back to the dealership this morning and they stated it was simply due to the pipes being new and there is no leak in the exhaust system. When I phoned them to discuss a legal claim they simply laughed and have promised to call me back.

 

My thoughts now are to put a claim into small claims court for all earnings lost to date as a result of the vehicle not being roadworthy, loss of earnings for last night, travel costs to and from the hospital and damages for negligence which caused me to receive hospital treatment and cause my family very significant anxiety.

 

Can anyone give me some feedback on whether or not this is a suitable course of action? I was also considering contacting the local press, trading standards, environmental health and possibly the police if the situation is able to be deemed as criminal negligence.

 

I appreciate anyone's thoughts on this matter.

Paladine vs Abbey (2 Accounts)

Steps Completed

S.A.R. Sent on 31st October 2006

S.A.R. Received 1st November 2006

Letter received from Abbey saying statements and microfiche on the way Received 20th November 2006

Received 14 copy statements for 1 account and 12 for another on 21st November 2006. Began prelim prep.

Request for repayment of fees and schedule of charges sent on 27th July 2007.

Next Action

LBA going out on 10th August 2007

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as you have proof of carbon monoxide poisoning, I would sue the ar*e off them.

I would also report them to trading standards and the health and safety executive

 

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If you can prove they were negligent then yes you have a valid claim;

ideally you would an independant report on the cars exhaust. I pressume from your post that no modifications have carried out since the incident and have you used it since with any problems?

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If you can prove they were negligent then yes you have a valid claim;

ideally you would an independant report on the cars exhaust. I pressume from your post that no modifications have carried out since the incident and have you used it since with any problems?

 

I haven't used it since and the dealership looked at it this morning and said it was "stuff" burning off the new pipes. The other driver has not noticed any problems this afternoon so it could be that it was "stuff" burning off the new pipes, but the fact remains that I suffered CO poisoning as a result of whatever caused the problem.

 

My thoughts are they should have run the engine in the service garage until any substances had been burnt off before giving us the vehicle back (especially given that it is a taxi so poses a public health risk as opposed to "just" a private owner). But they didn't, neither did they warn us there might be toxic fumes produced by the new pipes burning in.

Paladine vs Abbey (2 Accounts)

Steps Completed

S.A.R. Sent on 31st October 2006

S.A.R. Received 1st November 2006

Letter received from Abbey saying statements and microfiche on the way Received 20th November 2006

Received 14 copy statements for 1 account and 12 for another on 21st November 2006. Began prelim prep.

Request for repayment of fees and schedule of charges sent on 27th July 2007.

Next Action

LBA going out on 10th August 2007

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What stuff!!; plastic covering? if it was a health hazrd should of come a COSHH Health and safety sheet, for use and installation and warning about what happens when gets hot.

Could also be the jointing compound?

I suppose not a problem if tearing along at 70mph, but sat in idling traffic fumes build up?

Garage should have h & S procedure/ risk assessment for this installation. Ask them if they have and what the toxic coating etc. is?

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  • 1 month later...
I haven't used it since and the dealership looked at it this morning and said it was "stuff" burning off the new pipes. The other driver has not noticed any problems this afternoon so it could be that it was "stuff" burning off the new pipes, but the fact remains that I suffered CO poisoning as a result of whatever caused the problem.

 

My thoughts are they should have run the engine in the service garage until any substances had been burnt off before giving us the vehicle back (especially given that it is a taxi so poses a public health risk as opposed to "just" a private owner). But they didn't, neither did they warn us there might be toxic fumes produced by the new pipes burning in.

 

Hi im steve.

iv read this tread and i am a mechanic and have been for 7 years and i never heard any thing so silly, there is no way in hell you could get that from you exhaust fumes even if the exhaust was missing the ratio of air compared with the amount of exhaust fumes that the car produces is in significant, its a diesel yea?? must be as it has a particle filter ok.

 

a partical filter/A diesel particulate filter, sometimes called a DPF, is a device designed to remove diesel particulate matter or soot from the exhaust gas of a diesel engine. Wall-flow diesel particulate filters usually remove 85% or more of the soot, and can at times (heavily loaded condition) attain soot removal efficiencies of close to 100%. A diesel-powered vehicle equipped with functioning filter will emit no visible smoke from its exhaust pipe.

 

If you think how much traffic you sit in every day driving around being a taxi driver you would take in more fumes by opening your window in a traffic jam.

 

i can see your point your up set and fustrated that your car is not functioning correctly or as it should do so speak to the head office and ask them to get it sorted and would like a courtsey car in the mean time. Being as its not a stright forward problem bear in mind its not the garages fault its the manufacturer, Obviously its going to be a right pain as you vehicle is your livley hood but surley its better to have them on your side and not fighting against the company as i can tell you now you will get results in a much quicker and helpfuller way if you play ball and don't try any sue them.

 

also a diesel will produce a very low co content as they run much richer than a petrol.

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I think you meant that Diesels actually run with a leaner fuel/air ratio: there is no throttle. The combustion is much more complete and CO is very low compared to petrol engines.

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