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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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MBNA - (Abbey & Virgin cards) CCA ??


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No GG, the clue is at the start of my witness statement (in reply to their witness statement) i.e. that it was intended to be read in conjunction with my defence, basically going over all the reasons why it wasen't enforceable.

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Assuming that things progress as planned (without the addition of the SJ) when do you need to have your defence in by and do you have sufficient information at this stage to enter a full defence.

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4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

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1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

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5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi gg,

 

Have a look through the data that was supplied from your Subject Access Request.

 

It should list all the financial details of your account in the "comms log" they should have included.

 

It should state when any documents were produced including when the DN's were sent, any statements or DN's produced for Sols and also when they charged off the account (set the balance to zero, in effect, termination).

 

If you haven't got a copy of this, give MBNA 7 days to produce or haul there backsides to court for non-compliance of the Subject Access Request by not producing manual intervention data.

 

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  • 2 weeks later...

Optima are proceeding with their sumary judgment to get my defence struck out, but can anyone tell me can a DN be used as a Termination Notice?

 

And do i now put in a full defence before their apply for SJ, any advice would be great.

 

GG

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What defence did you put in?

 

If you put in a 'holding defence' while you waited for info, you can oppose any SJ on the basis that they haven't provided you with info you need to mount a defence.

 

If you didn't put ion a defence, why not and on what basis are they going for a SJ?

 

 

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Hi steven

 

Yes i put in a good holding defence, stating that they hadnt supplied anything with the CPR request, and put them to strict proof thereof.

 

Since my holding defence they have supplied me with the same tear off agreement and invalid DN.

 

Their reason for going for an SJ is if i dont ring them with my payment proposal then they will apply to have my defence struck out and apply for summary judgment.

 

I did put in my holding defence that i politely ask the court to enter an amended defence at a later stage if and when CL Finance complied with my request.

 

GG

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You could apply to have their case struck out under CPR 3.4(2)(a)

that the statement of case discloses no reasonable grounds for bringing or defending the claim;
since they have not provided a copy of an agreement enforceable by a court under s127(3) of the CCA 1974 and they did not sent a valid DN as required by ss87-88 of the CCA 1974.

 

Otherwise you could bef up your defence with some of pt2537's stuff sayong how hopeless their case is in the absence of a valid CCA and DN

 

 

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Thanks again steven

 

Forgive my naivety but do i have apply to have it struck out under CPR 3.4 on An N244?

 

Or if i beef my defence up do i just send a full defence in with a covering letter to the court manager?

 

GG

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Optima are proceeding with their sumary judgment to get my defence struck out, but can anyone tell me can a DN be used as a Termination Notice?

 

 

 

GG

 

 

Not sure I understand your question. Who wants to use it as a Termination Notice, you or the other side.

 

A default notice will normally say on it somewhere, that they will proceed to termination if you havent coughed up the dosh by the time they have stipulated.

 

If they havent sent you an independant TN, then the fact that they have issued a claim against you is sufficient notice of Termination. :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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You still need to point out the DN is defective and how, but I am pretty certain they cant claim the DN to be both. Even so, if the DN is defective then it is doubly defective as a TN :grin:

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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As steven has suggested im going to apply for the claim to be struck out ive filled in the N244 and copied all the relevant doc's and written the court manager a covering letter stating the reasons why im applying is there anything else i should do

 

Thanks CB

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As steven has suggested im going to apply for the claim to be struck out ive filled in the N244 and copied all the relevant doc's and written the court manager a covering letter stating the reasons why im applying is there anything else i should do

 

Thanks CB

 

Yes, that seems a sensible action to take. In answer to your last question. I dont know, however, looks like you have sent it anyway :D Fingers crossed:)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 2 weeks later...
  • 2 weeks later...

Hi steven, CB or anyone

 

My defence was processed on the 23rd April and my N244 was sent on the 14th may, i still havent heard anything yet, no AQ's not even a letter from the court acknowledging my N244, is this normal or are they that far behind?

 

GG

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