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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Should I send another SAR CAP1 PPI


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Time limits for filing a Defence: CPR 15.4

 

14 days from the date of (deemed) Service of the Proceedings; unless they enter an Acknowledgement of Service, then its 28 days and runs from the date of (actual) Service of the Proceedings as per the Acknowledgement.

[B]Gamekeeper turned Poacher.[/B] [B][SIZE=1][COLOR=silver]Disclaimer:[/COLOR][/SIZE][/B] [SIZE=1][COLOR=silver]My posts only contain general information and my opinion and they are provided on the sole basis that you will not rely on them. Nothing in them is, or should be considered as, legal advice.[/COLOR][/SIZE] [SIZE=1][COLOR=silver]No warranties, representations or undertakings about any of the content of my posts is given including, but without limitation, any as to the quality, accuracy, completeness or fitness for any particular purpose.[/COLOR][/SIZE] [SIZE=1][COLOR=silver]If you require legal advice, you should consult and retain a suitably qualified lawyer.[/COLOR][/SIZE]

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Time limits for filing a Defence: CPR 15.4

 

14 days from the date of (deemed) Service of the Proceedings; unless they enter an Acknowledgement of Service, then its 28 days and runs from the date of (actual) Service of the Proceedings as per the Acknowledgement.

 

Hi

 

Thanks for replying, so if the papers were deemed served by the court on the 21st Jan and on the 28th Jan the defendant acknowledged and said they were going to defend, then the 28 days runs from the 28th Jan?

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It's 28 days after the date of service - if you issued via MCOL, they allow 5 days for service, (33 days in total) or if via a local Court, most allow 3 days for service. (31 days in total)

 

You'll have been told when the defendant had until on the Notice of Issue form - add 14 days to that day, and that is the 28th day after service.

 

Remember that they have until the 28th day, so you can't request Judgment until day 29 - plus you'll have to wait for the Court to process your request if no defence is entered, which can take a week.

 

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Hi

 

Thanks for replying, so if the papers were deemed served by the court on the 21st Jan and on the 28th Jan the defendant acknowledged and said they were going to defend, then the 28 days runs from the 28th Jan?

 

No.

 

Car's explanation is correct.

 

The rule states:

 

15.4 (1) The general rule is that the period for filing a defence is –

 

(a) 14 days after service of the particulars of claim; or

 

(b) if the defendant files an acknowledgment of service under Part 10, 28 days after service of the particulars of claim.

 

 

The point I was trying to make is that when the claim was issued the Court will have determined a deemed date of service; whereas the Defendant's Acknowledgement of Service will state the actual date of service... which may be different from the deemed date... and given the terms of 15.4(1) b... it is this actual date that you need to take the 28 days from.

[B]Gamekeeper turned Poacher.[/B] [B][SIZE=1][COLOR=silver]Disclaimer:[/COLOR][/SIZE][/B] [SIZE=1][COLOR=silver]My posts only contain general information and my opinion and they are provided on the sole basis that you will not rely on them. Nothing in them is, or should be considered as, legal advice.[/COLOR][/SIZE] [SIZE=1][COLOR=silver]No warranties, representations or undertakings about any of the content of my posts is given including, but without limitation, any as to the quality, accuracy, completeness or fitness for any particular purpose.[/COLOR][/SIZE] [SIZE=1][COLOR=silver]If you require legal advice, you should consult and retain a suitably qualified lawyer.[/COLOR][/SIZE]

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It's 28 days after the date of service - if you issued via MCOL, they allow 5 days for service, (33 days in total) or if via a local Court, most allow 3 days for service. (31 days in total)

 

You'll have been told when the defendant had until on the Notice of Issue form - add 14 days to that day, and that is the 28th day after service.

 

Remember that they have until the 28th day, so you can't request Judgment until day 29 - plus you'll have to wait for the Court to process your request if no defence is entered, which can take a week.

 

Thankyou, I understand now :)

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Hi

 

Got a letter from CAP1 this morning and they are going to settle my claim in full by cheque (which they never enclosed). The letter also says that they are going to rearrange for SAR to be sent to me again, however I believe that the content is going to be exactly the same as what they sent me previously, just statement, screen prints etc. What I really want so that I can start my PPI claim is a copy of the agreement that I signed that showed I was student.

 

So I have left a message with their legal rep to call me back (I hope this was a good idea?)

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Okay got the cheque through this morning :), do I stop court action when the cheque is cleared or when they send me the rest of the SAR that I am missing?

 

I am now sorting out PPI that they charged me and putting it on a spreadsheet can I claim CI?

 

I am also going for the late charges that they added to my account I was told that it would be better if I kept the two claims together, is this right?

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  • 2 weeks later...
Found the template letters, but still need to know if I can claim the 26.48% interest?

 

Scatz I've not done it myself yet! but I've been reading around and people are claiming CI @ the purchase interest rate. Cap1 will not agree to that without a court case filed though according to the threads I've read.

 

They have however pulled out before the hearing stage in the threads I've read, I suggest you search around for all Capital one threads for more info.

 

 

PmW

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