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    • I have just read the smaller print on their signs. It says that you can pay at the end of your parking session. given that you have ten minutes grace period the 35 seconds could easily have been taken up with walking back to your car, switching on the engine and then driving out. Even in my younger days when I used to regularly exceed speed limits, I doubt I could have done that in 35 seconds even when I  had a TR5.
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    • Thank you for posting up the results from the sar. The PCN is not compliant with the Protection of Freedoms Act 2012 Schedule 4. Under Section 9 [2][a] they are supposed to specify the parking time. the photographs show your car in motion both entering and leaving the car park thus not parking. If you have to do a Witness Statement later should they finally take you to Court you will have to continue to state that even though you stayed there for several hours in a small car park and the difference between the ANPR times and the actual parking period may only be a matter of a few minutes  nevertheless the CEL have failed to comply with the Act by failing to specify the parking period. However it looks as if your appeal revealed you were the driver the deficient PCN will not help you as the driver. I suspect that it may have been an appeal from the pub that meant that CEL offered you partly a way out  by allowing you to claim you had made an error in registering your vehicle reg. number . This enabled them to reduce the charge to £20 despite them acknowledging that you hadn't registered at all. We have not seen the signs in the car park yet so we do not what is said on them and all the signs say the same thing. It would be unusual for a pub to have  a Permit Holders Only sign which may discourage casual motorists from stopping there. But if that is the sign then as it prohibits any one who doesn't have a permit, then it cannot form a contract with motorists though it may depend on how the signs are worded.
    • Defence and Counterclaim Claim number XXX Claimant Civil Enforcement Limited Defendant XXXXXXXXXXXXX   How much of the claim do you dispute? I dispute the full amount claimed as shown on the claim form.   Do you dispute this claim because you have already paid it? No, for other reasons.   Defence 1. The Defendant is the recorded keeper of XXXXXXX  2. It is denied that the Defendant entered into a contract with the Claimant. 3. As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance. The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner. Accordingly, it is denied that the Claimant has authority to bring this claim. 4. In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5. The Claimant is attempting double recovery by adding an additional sum not included in the original offer. 6. In a further abuse of the legal process the Claimant is claiming £50 legal representative's costs, even though they have no legal representative. 7. The Particulars of Claim is denied in its entirety. It is denied that the Claimant is entitled to the relief claimed or any relief at all. Signed I am the Defendant - I believe that the facts stated in this form are true XXXXXXXXXXX 01/05/2024   Defendant's date of birth XXXXXXXXXX   Address to which notices about this claim can be sent to you  
    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’.  Choose ‘Create sign in details’ to register for the first time.  You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID.  You should make a note of your memorable word, or password as these are not included in the email.<<**IMPORTANT**  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .get a CPR 31:14 request running to the solicitors https://www.consumeractiongroup.co.uk/forum/showthread.php?486334-CPR-31.14-Request-to-use-on-receipt-of-a-PPC-(-Private-Land-Parking-Court-Claim type your name ONLY no need to sign anything .you DO NOT await the return of paperwork. you MUST file a defence regardless by day 33 from the date on the claimform.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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firstplus ppi can I claim


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Well so far I have had the 1st fob off letter telling me that they would not uphold my claim and do not believe that they mis-sold. Then wrote back as they had not answered all points raised by my first letter. I also pointed out that the first telephone recording they sent referred to an earlier conversation which they had not sent to me following my SAR's.

I received a reply saying they would reply in full by 24/2/09, then today another saying my claim has been referred to thier Senior Managers and when they get the information they need they will write to me. Should be no later than 2/3/09.

Anyone else had this sort of reply?

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Standard Letter in the first part.

 

You have to be aware that unless you send the letter direct to a named individual the complaint gets logged in summary into the "Respond CenterPoint – Complaint Management System"

 

Basically if you send it to Complaints Department. Some jobsworth will enter it in as "Mr Complained about mis -sold policy"

 

What it seems here is that they are now taking task on the entire contents of the letter, due to the AMOUNT of complaints being raised for issues not being addressed.

 

The letters they are sending are most definetly pre defined:

 

4 Week Hold

8 Week Hold

 

Letters, I noticed on my SAR and this was confirmed by one of our whistleblowers that these HOLD letters are entered into the diary at the same time. Which is just wrong.. they really should deal with each complaint in full and only issue hold letters if it is required.

 

Software Used By FIRSTPLUS: http://www.cdcsoftware.com/en/Customers/A-to-Z-Listing.aspx?name=Barclays

Edited by incipience

Support the Cause and Fight Firstplus Google "First Plus Complaints"

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I have recieved a reply from Firstplus today. The letter in brief they feel that we were provided with good enough information to make an informed decision about taking the policy. Nevertheless senior managers have considered the complaint and are willing to to reach an agreement in an attempt to reach a mutually agreeable outcome.

They are concerned that we are unhappy with the remaining cover and should we choose to cancel the policy they would like to offer an enhanced rebate. This is calculated on a pro-rata basis of 78% of the insurance premium.

The offer takes into account the time the policy has provided us with cover (20 months) and the rebate is calculated on the unexpired term remaining (40 months).

This would mean an amount of £3324.95 would be applied to our account in additrion to the normal rebate of £2262.44 payable on cancellation of the policy.

They point out that this additional refund is made with no admission of liability by either the insurers or Firstplus and is purely a gestur of goodwill. They request that we confirm acceptance of the offer in writing at our earliest convenience.

This letter is to be considered thier final response in relation to this matter, however, they must inform us that should we dissatified we have the option to ask the FOS to review our complaint.

 

Can one of the experts out there please give me some advice as to what they consider to be the next best course of action.

Thanks.;):?:

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Varda, sorry, was going to reply earlier, however these sort of discussions on a public Forum that FIRSTPLUS will no doubt be visiting, really would prejudice your case.

 

I am part of the "Firstplus Complaints" Forum and we note Firstplus popping in and reading our forums each day, so we had to secure it.

 

I will say you have many options and dont even consider the FOS as you will be waiting at least a year.

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Support the Cause and Fight Firstplus Google "First Plus Complaints"

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