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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Capital One card debt (CCA)


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"I regret to inform you that we've already given our final response and you should address any further concerns to the FOS"....

 

Sorry, couldn't resist ;)

 

 

haha if I had one spare at the moment, £20 on the same :D

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Well aren't you two pessimists?:D

 

Personally I think she's going to have an epiphany after reading my letter and write the whole lot off:D

 

Sorry:(

 

I like to think me and Ellie are postpals, the amount of letters I've sent her:)

 

As always its a valuable paper trail and shows pro-active attempt to resolve matters unlike the banks usual responses.

 

Good luck, I'll be nicking the letter if it works:p

 

PmW

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Maybe I'm being overly paranoid.

 

 

I doubt it, more twists than the big dipper with this lot

 

What I am sure about though is that this is two different documents. I must get OH to scan it for me so that you lot can add your opinions, but there are several points that I think are very very suspect.

 

Hmm section 23 in t&c by any chance? :)

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  • 4 weeks later...
Scene: Five years time, somewhere in Nottingham.

 

5-year-old Ellie to Mummy Ellie:

 

"Mum, do you know where my reading book is?"

 

Ellie: "No, but you can take this one in tomorrow. It's just like the one you brought home with you."

 

5yo Ellie: But Mum, it's not the same as the one the teacher gave me."

 

Ellie: That doesn't matter at all. Just tell the teacher it's almost the same."

 

5yo Ellie: But Mum, the book I brought home was about five horses, and this one is about four chimpanzees."

 

Ellie: "Well what is the problem with that? I'm sure your teacher won't notice, and if she does you just say "My Mummy knows all about this, and if she says the differences don't matter they don't."

 

Poor little Ellie.

 

DD

:D:D:D:D:D:D Priceless to coin a barclaycard phrase :D:D:D:D

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  • 1 month later...
Right, we're getting confused:D

 

I did sign, but neither of us dated it as far as I can see. I wish I hadn't signed, but there you go:D

 

If there is no date on the form then I would ask how can you cancel the agreement...

 

The right to cancel gives you a statutory 14 days from WHEN you have signed it.... if its not been dated who is to say when the agreement was actually signed?

 

Actually the 14 days might not be applicable depending on how it was applied for I believe, but I think theres still a cooling off period after signing.

 

S.

Edited by the_shadow
adding extra titbits
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Where ?.. I cant see a plus sign :confused: Dont peeps make a cross sign when they are warding off vampires n stuff:D

 

Only mere mortals can see it :-D :-D :-D

 

Its cos your a superhero...... oh ok, its cos your a mod, name is in different colour too.

 

S.

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  • 1 month later...
Bumpity bump - anyone have any thoughts on the sentence about a £0 balance? My credit file still shows as the normal balance. I'm perplexed :confused:

 

I would put it down to crapone ineptness to be honest, I claimed an amount to be paid back to my balance, they sent back two replies.. first denying and saying bog off... the second one was saying they would not give me a cheque for £1000 as I had requested?

 

Think they have a pool of template letters and anyone can edit them, obviously they let the crayons loose on that day :-)

 

S.

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  • 2 weeks later...
  • 2 months later...
They are very busy this week, seems they are sending CCA non-copies to ALL AND SUNDRY INCLUDING THOSE WHO DID NOT SPECIFICALY ASK FOR THEM i.e.. application Forms.

 

They must be up to something?????????

 

I wonder if its something to do with the reporting in the states of the quarter end results...

 

I see citibank have made a massive loss (shame :-)) Bank of America(MBNA) too :-D...... Dont think crapone have released there results yet, wonder if they are so bad theyre trying to improve final quarter by going after every debt possible and selling for whatever they can get AND writing off the tax.

 

S.

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Not any more:( In the first actual copy they sent (as opposed to blank t's and c's) the bit on the application that referred you to section 23 was clearly not originally section 23 - it looked like it had been numbered '3', and someone had gone in with a biro to add the '2', resulting in a bizarre blob. On this new and improved copy, the '23' is somehow very clear.

 

Now is it just me or does that seem a little odd considering it would have to have been copied from the same original??? They wouldn't possibly be doing anything naughty would they??:eek::rolleyes:

 

I have a quote from their defence against my charges reclaim that my agreement from 2004 only exists in a scanned front page format, they destroyed the backs. I also have a blob as number 23 :-D

 

S.

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