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    • @BankFodder sorry for the delay and thank you for the lengthy reply. Yes, I agree. It's a small business and the guy is very very decent. I know someone else said my priority shouldn't be worrying whether he gets shafted but I'm not here to try and screw him over because I feel like if someone behaves decently and gets exploited, they might not behave so kindly in the future. I know DX mentioned he thinks I've caused the issue by leaving multiple instructions, but I have already explained why and both instructions were to leave it with a neighbour and there was nothing advising the driver to abandon the parcel on my doorstep. I don't think leaving it there could be considered a safe place.  I am still waiting on the retailer to respond. Ultimately, I wanted to know how he would proceed if DPD's response isn't favourable. I am certainly not looking to cause any problems. I just want my laptop. I will read the other posts for sure. I've been a bit preoccupied with family stuff. I have nothing in writing from DPD as I phoned them, but they did advise it should be the retailer that liaises with them. I tried contacting the driver straight after deliver via Whatsapp, as that's an option, but it said I couldn't send him a message and I have kept that log. We all know who took the parcel on our street, because that person has a history of parcel theft, but I don't have a doorbell camera or cctv. Police are refusing to intervene, despite the fact that I, along with several other people, spotted another's neighbour's parcel in said "suspect's" car and confronted her to get the parcel back. If the police had acted sooner, I might have had a better chance of getting the parcel back, but I suspect the laptop has long been sold on.  When the retailer responds, I will send him the link to this thread. Hopefully, he will benefit from the information on here as well.
    • @dx100uk none of the instructions advised them to leave the parcel on my door step and without such instructions., I'm struggling to see why they think it's ok to just dump it there.
    • I have checked. No recording was triggered by the camera - I don't have loop recording, only proximity and vibration sensor triggered recording - abs and since he took photos from afar and did not physically touch my car - no recording was done. 
    • He also useing he girlfriend to phone and mesage people as well
    • No TIC sheet with journeys history as I can see within the letter pack. Should there be one? Maybe they didn't look into it thoroughly?  No other pleading letter, only the one from above.
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Forestzoe v Lloyds


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2 different things. I am looking into this for my fiance who has been hit with £2000 charges since July 02 (earliest you can list the charges off the website).

 

If he allows 20% to be deducted from that £2000 to cover the ACTUAL cost of going over the overdraft etc, are they likely to be more favourable in refunding?

 

Secondly, they closed my account on me a couple of years ago after I got a string of unpaid SO charges cos they wouldnt let me change them to monthly instead of weekly and also charged me for a DD which I had filled in but not signed and they took the money, bounced it and charged me. I actually still have the letter saying it was not signed......so could not be processed......this arrived 6 WHOLE MONTHS LATER!!!!! and can I force them to reinstate the account as they marked me a defaulter and told me they were closing the account because of bad management (even though they pay unsigned DDs!!!!).

 

This has prevented me getting an account with ANY other bank over the last 3 years. I have to rely on cashing cheques at pawnbrokers or people putting them in fiances name.

 

Sorry, all very confusing. Help apprecaited.

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If he allows 20% to be deducted from that £2000 to cover the ACTUAL cost of going over the overdraft etc, are they likely to be more favourable in refunding?

no

 

can I force them to reinstate the account as they marked me a defaulter and told me they were closing the account because of bad management (even though they pay unsigned DDs!!!!).

They would rather burn in Hell first

 

 

So why aren't you going for your own charges too?

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I AM going for my charges cos they can't shut my account can they..hee hee.

 

Just wondered if cos of all the problems they caused me (see the bit about DD etc) and the fact I now CAN@T get an account, that I can force them to give me mine back to make life easier for me.

 

Also thought that Lloyds seem one of the nastier banks pushing people to court. A bit of leeway might make them more favourable. My fiance is for a quiet life and it's me that's looked into it and is pushing him. If they're likely to close his account, he'll give up for peace and quiet.

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I am going to send the DP letter to get his charges listed back to 1999. Will then send the letter asking for refund. I think we might wait for the response and if it's the standard letter that everyone seems to get is it then worth saying we will allow 20% to be deducted if they settle in full before court action commences? Any thoughts anyone?

 

They cannot say that fiance is not being reasonable then can they? With a proviso that if it goes to court the full amount plus interest would be claimed.

 

Just think it might speed things up and offer them a way out and us a speedy solution.

 

Thoughts and comments welcome.

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Just noticed something else, fiance had gone £40 over his limit on his credit card (lloyds) but they put it thro (charge pending no doubt), and they are s'posed to wait 7 days before taking it out of his current account to cover. They did it same day, pushing over the OD limit on current account too....another charge! They really know how to milk it!!!!

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I don't think it would make much difference with them whether you went for the lot or for 80%. I started out by only asking for £120 of charges back as I felt they had been unreasonable and got absolutely nowhere.

 

It's your money - if you want to give 20% away, there are far more worthy charities around than LloydsTSB.

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That's fair enough, but they ARE allowed to charge for what it ACTUALLY costs them, am I correct? I seem to remember reading another thread somewhere with claimed figures of £1800 and actual figure of £1560 being awarded (might be out on the figures and can't find the thread now).

 

My point is if that I give a little now, ie 20% (probably a high estimate but I'm just trying to muse at present) they would maybe accept this and pay 80% rather than take it to court where I would get some deducted anyway for their ACTUAL cost.

 

Or is that just me being too logical?

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Yes they are allowed to charge the actual cost, or a pre-estimate which must be reasonably accuate. However, and here's the problem, they will not disclose the actual costs - that would ruin a good money-making [problem].

 

As regards claiming 80%, don't. The banks are not interested in a fair negotiation. They just delay and delay hoping that you will give up and go away.

 

If it went to court and you won, the judge could not deduct anything from your claim because the bank will never disclose the true costs.

The law, in its majestic equality, forbids the rich as well as the poor to sleep under bridges, to beg in the streets, and to steal bread.

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You're being both logical AND fair minded.

I can see your point in that if it went to court, the judge could see that you had bent over backwards to negotiate a solution, but as long as you keep to the steps and timescales given on this site it shouldn't make any difference.

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Hmm will ponder on that one the. May do as I suggested above and if I get a straight no, offer a 20% with the condition that if they refuse and it goes to court will claim 100% plus interest. Might make an interesting test case to see if they will settle out of court as LLoyds seem to push it all the way from what I've read here

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I will. I have applied for a new account for fiance before I start ball rolling, just waiting on that.

 

Haven't started mine yet cos battling to get money out of tax credit office (GGRRRRRRRRRRRR!!!!!) that they admit they owe but won't pay so that is taking a lot of time.

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Might or not might be something...Lloyds normally do an account review about every 12 months or so, just to see if they can better any deals. Fiance had one about 4 months ago which cut his mortgage rate but they have just rung to arrange another one and the account is running smoothly. Has anyone else been offered this earlier than the normal 12 months?

 

We have not sent a letter yet but am wondering if Natwest are checking bank references after applying for an account there and Lloyds have a feeling something may be in the offing. After all if they are getting hit with a lot of litigation and reference checks from other banks surely they can put 2 and 2 together to see who is plannig on challenging them?

 

Thoughts most welcome

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  • 12 years later...

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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