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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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AA99 v MBNA (Account 1)


AA99
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If you get more, you will have my applause.

 

The problem is that the level of PfHA damages seems to be surprisingly untested (outside the employment field). Did you see the article I posted and commented on in the Harassment by MBNA thread?

 

Even allowing for the fact that the barristers who wrote the article would be unlikely to get out of bed for even £3,000 worth of damages, I agree with what they say about likely level of damages being modest.

 

Thank you for your support VS!:cool: I'm going to play a Supermodel on them and not get out of bed to go to court for less than £15k ! LOL

 

PfHA damages 

What does that mean:confused:

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I'm not sure what the ICO will do. I have heard lately they are not officially interested in unenforceable agreements or even the non-supply of the valid ones for that matter.

:!: -Any advise I give is based purely on my own experience. It should not be solely relied upon as I am NOT a legal expert and any major decisions you make should not be based on my opinion alone -

HFC Bank - Davey vs HFC

Barclays - Monthly payments made

Cahoot - Agreement received, awaiting 2nd agreement after DCA.

MBNA1&2 - Agreements received. (Currently in limbo)

Halifax - Davey vs Halifax/Cabot

MINT - Davey vs Mint

Amex - Davey vs Amex

Cap1 **WON** £1,500 Written Off Davey vs Cap1

 

Never Sign Anything

 

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The FOS ar a waste of space I'm afraid. Much better to go the court route - at least the person pushing things through has your interests at heart because it is you!

 

How true.. but the ICO and the FOS are separate bodies?!

 

By the way, congratulations on you ten thousandth post Steven! wow! :)

:!: -Any advise I give is based purely on my own experience. It should not be solely relied upon as I am NOT a legal expert and any major decisions you make should not be based on my opinion alone -

HFC Bank - Davey vs HFC

Barclays - Monthly payments made

Cahoot - Agreement received, awaiting 2nd agreement after DCA.

MBNA1&2 - Agreements received. (Currently in limbo)

Halifax - Davey vs Halifax/Cabot

MINT - Davey vs Mint

Amex - Davey vs Amex

Cap1 **WON** £1,500 Written Off Davey vs Cap1

 

Never Sign Anything

 

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I am happy to go the court route ASAP because there doesn't seem to be any useful authorities/bodies around that have any consumers' interests at heart, I just found that having 1 account lodged with the ICO has been forceful, besides the other authorities seem to be as confused as the rest of us with the authorities and their laws..............:confused:

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How true.. but the Information Commissioners Office and the FOS are separate bodies?!

 

By the way, congratulations on you ten thousandth post Steven! wow! :)

 

He's good, innit?:p Congrats too!:)

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How true.. but the Information Commissioners Office and the FOS are separate bodies?!
Note to self - read posts before replying :oops:
By the way, congratulations on you ten thousandth post Steven! wow! :)
You're too kind

 

 

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The FOS ar a waste of space I'm afraid. Much better to go the court route - at least the person pushing things through has your interests at heart because it is you!

 

Steven is right though. 2 years of complaining and the only person that has ever made a difference and got a result is.. me! (Not counting all the help and advice from folks on this site including someone who stepped in and gave me so much help with the Cap1 fight.)

 

Regulatory bodies have treated me like the creditors have albeit with more politeness.

 

The only single sure fired way for TS, I.C.O, O.F.T or even the F.O.S to stand by you is to get VERY high profile (and damming) publicity. Only then do the authorities act and that is only to save face in the event of intense media scrutiny.

 

The catch is that, unfortunately, it's hard to get in the media spotlight as i have already tried with letters to National Newspapers, BBC Watchdog and Panorama. Doesn't hurt to keep trying tho...

:!: -Any advise I give is based purely on my own experience. It should not be solely relied upon as I am NOT a legal expert and any major decisions you make should not be based on my opinion alone -

HFC Bank - Davey vs HFC

Barclays - Monthly payments made

Cahoot - Agreement received, awaiting 2nd agreement after DCA.

MBNA1&2 - Agreements received. (Currently in limbo)

Halifax - Davey vs Halifax/Cabot

MINT - Davey vs Mint

Amex - Davey vs Amex

Cap1 **WON** £1,500 Written Off Davey vs Cap1

 

Never Sign Anything

 

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Steven is right though. 2 years of complaining and the only person that has ever made a difference and got a result is.. me! (Not counting all the help and advice from folks on this site including someone who stepped in and gave me so much help with the Cap1 fight.)

 

Regulatory bodies have treated me like the creditors have albeit with more politeness.

 

The only single sure fired way for TS, I.C.O, O.F.T or even the F.O.S to stand by you is to get VERY high profile (and damming) publicity. Only then do the authorities act and that is only to save face in the event of intense media scrutiny.

 

The catch is that, unfortunately, it's hard to get in the media spotlight as i have already tried with letters to National Newspapers, BBC Watchdog and Panorama. Doesn't hurt to keep trying tho...

 

OOOOOOOOOh, hijacking my own thread here but :D, you sound like a man after my own heart, wanna jump on my soapbox with me?:wink: I so agree with what you are saying and I have finally discovered this.... don't know if the banks are going to give us any more consideration after news today though......:( Still, our contracts, or lack of, should still stand though :cool:

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The banks do seem to getting one reprieve after another at the expense of the of citizens that founded and supported them in the first instance. Makes me feel that although painful for many, and at the expense of the innocent, it might be better if the whole rotten edifice came crashing in on them.

 

If your soapbox could be used as firewood for a financial institution bonfire then I'm in.

 

A nice quote i heard once to end on: : "Guy Fawkes, the only person ever to enter the Houses of Parliament with good intentions."

:!: -Any advise I give is based purely on my own experience. It should not be solely relied upon as I am NOT a legal expert and any major decisions you make should not be based on my opinion alone -

HFC Bank - Davey vs HFC

Barclays - Monthly payments made

Cahoot - Agreement received, awaiting 2nd agreement after DCA.

MBNA1&2 - Agreements received. (Currently in limbo)

Halifax - Davey vs Halifax/Cabot

MINT - Davey vs Mint

Amex - Davey vs Amex

Cap1 **WON** £1,500 Written Off Davey vs Cap1

 

Never Sign Anything

 

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The banks do seem to getting one reprieve after another at the expense of the of citizens that founded and supported them in the first instance. Makes me feel that although painful for many, and at the expense of the innocent, it might be better if the whole rotten edifice came crashing in on them.

 

If your soapbox could be used as firewood for a financial institution bonfire then I'm in.

 

A nice quote i heard once to end on: : "Guy Fawkes, the only person ever to enter the Houses of Parliament with good intentions."

 

I totally agree with you davey. When I saw that MORE of the taxpayers money has been pumped into these financial institution I wanted to scream.

 

I see no good reason why I should pay the £2.5 billiion debt to a Russian Oligarch when I have bills of my own that need paying. The bankers lent this money in the hope of getting huge commissions and bonuses.. let them pay the debt back.

 

Yes, I would vote for Guy Fawkes :D

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The latter.

 

I included my postcard in the complaint I made and the estimable Ms Powell answered the points I archly made about the DCGs on visits by confirming that no-one would actually visit.

 

She didn't answer the points I made about sending postcards being against the rules or the person who sent it but did not sign it being a coward (or very many of the other points I made, for that matter) but she did specifically confirm that no-one would visit.

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They told me that too, but what they do is get the DCA to take on their dirty work! Hillards is a long-standing reputable member of CAG and he has his own weblink regarding DCA's and it is well worth a look! Don't know if I've got the link quite right but you should be able to find it:

My views on DCA's

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I'm not naïf or complacent about it but, in my case, it's still with MBNA itself (though for how much longer I can only speculate).

 

MBNA's postcards are merely misleading (and, therefore, illegal in themselves) bluffs. So, the evidence would suggest, are RMA's postcards.

 

I am aware that some DCAs do actually turn up.

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Re: AA99 Telephone Harassment

I was in my bed half an hour ago, had flu for 3 days, took a prescribed sleeping pill and MBNA phoned re Acc.1. Thank God it was recorded, she was the most vicious, lying, bullying person I think I have ever spoken to yet. I got all the usual we are telephone bank, pushing me as to when I would phone them back, we are a telephone bank, uk laws, I should have told her at the beginning of the call it was being recorded. She basically phoned up to offer my a £5k settlement figure. She knew we were all doing it for ourselves as it was splashed all over the front pages, etc, etc, I lost it with her and ended up shouting at her........ It's all recorded so will be sending it/using it for the correct authorities. We haven't had a payment from you since June and I said no, I have been writing to you since tht time, all recorded deliveries, all received and signed for and you can write back to me...

 

THIS IS CRIMINAL :evil::evil::evil:

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First of all, I hope you're picking up a bit from the flu; second, I'm just appalled at them carrying on like this with you.

 

If you can be bothered to do it, I'd be very tempted to type up the transcript of your conversation and email it to any and all address you can find at MBNA, and copy it to OFCOM (if that's possible??)

 

If they don't know how their operators are behaving, then they need to see it. If they do know, then they need to be brought to book over it, and perhaps mailing the entire company will set the ball rolling higher up?

 

Now go back to bed and get better:)

 

lexis:)

Time flies like an arrow...

Fruit flies like a banana.

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Thanks Lexis, you're a hunny :p Have pm'd my Site Team man too and will check in in the morning. That is if I don't get any more rude awakening calls, it really was the most horrendous, I'd love the world to hear it!!!!!!!:mad: Shall go try and tuck up now and not have too much a restless non-existent sleep.

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awww sorry to hear about the flu! Get better soon. All i can say is well done for recording it! (And not telling her, otherwise she would have been polite).

 

When you are feeling better, stick it on You Tube. If they haven't done anything wrong then they have nothing to hide right. If you any problems, email me the recording and i'll do it for you! :)

:!: -Any advise I give is based purely on my own experience. It should not be solely relied upon as I am NOT a legal expert and any major decisions you make should not be based on my opinion alone -

HFC Bank - Davey vs HFC

Barclays - Monthly payments made

Cahoot - Agreement received, awaiting 2nd agreement after DCA.

MBNA1&2 - Agreements received. (Currently in limbo)

Halifax - Davey vs Halifax/Cabot

MINT - Davey vs Mint

Amex - Davey vs Amex

Cap1 **WON** £1,500 Written Off Davey vs Cap1

 

Never Sign Anything

 

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