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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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The OR will ask to see you and normally make an appointment within 2 weeks of your BR order....then when you go to your interview they will give you a big folder to fill out full of questions about your finances, why you think you are BR, they get you to fill in all the debts that you know about (they will ask you to put a big 'D' in a circle if you dispute any of the debts (excessive charges etc).....they will ask you to bring in all details of pensions, bank cards, cheque books, premium bonds, wage slips...they will also note your outgoings....(they aren't allowed to help you - but mine was very friendly and 'guided' me on certain points....

 

That is the procedure if you are made bankrupt by a creditor.

 

If you do it yourself then the OR should already have most of that information in the 'statement of affairs' that you submit to the court on the day.

 

Unless your case is very complicated then it is likely that any interview required will be by telephone, unless this is one of the very few courts where you pop along to see the OR on the day of the bankruptcy hearing (Liverpool is one......).

 

On the day you may see the judge or you may not. Some are happy to sign off the papers without seeing you, while some will want a brief chat to make sure that you know what you are doing and understand the consequences.

 

Most judges are very nice, understanding and genuinely wish you well in a 'fresh start'. The court staff are normally the same. :)

 

At most courts you will have a brief conversation by phone with the OR's office to confirm details and deal with any urgent matters.

 

After a few days you should receive a pack with information and some forms to sign and return. Most people will also have a letter with that to say what type of interview (if any) is required. Although you may be telephoned separately to set that up.

 

The prospect of it all seems very scary before you do it, but the reality isn't as you imagine. I couldn't begin to count the number of people I've heard say that "they shouldn't have worried".

 

Good luck. :)

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You OH's contribution should go in the box 6.7.

 

This should be helpful (but a long read).

 

OR's Technical Manual - IPAs Assessment of real disposable income

 

And if you can open an Excel file, this should let you work out roughly how much an IPA (if any) would be:

 

Income Payments Calculator (Excel spreadsheet)

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OH = Other Half

 

Sorry. Too used to forum/internet shorthand. :oops:

 

That spreadsheet is a calculator, so it's a bit hard to put it into another format.:confused:

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The mobile may well be OK. It is nowadays seen as a reasonable expense.

 

If your bills were much more than you say then you might be required to meet the extra out of any surplus you were left with.

 

Sky is non-essential though.

 

But if you wish to pay for that out of any surplus you have left over after any IPA is deducted, then that is up to you.

 

For example; if you hadd £100 per month surplus, then an IPA would claim £50. If you decide to spend the £50 you are left with on Sky, that is totally up to you. ;)

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does anyone have any info on what figures are deemed as acceptable in expenses eg food, dentist, clothing and so on....

 

Check your PM's.;)

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Lloyds is unlikely to allow you to keep an account open. The occasional person has managed it, but they close the vast majority and refuse new accounts until you are discharged.

 

That applies even to the basic account. And for most other banks as well.

 

The only two realistic options are Barclays and the Co-op.

 

I know quite a few people who have managed to get a basic Barclays or Co-op account once they are BR, despite owing said banks a lot. However, the Co-op seem less inclined to do this lately.

 

Where is your income from? Can you get it paid into the account of someone trusted temporarily?

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Definitely nothing to worry about at those levels. :wink:

 

Natural to worry though.... Please don't. :)

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Income Payments Agreements and Income Payments Orders

 

HMRC applies nil tax codes for various reasons, and the new tax code will not tell your employer you are bankrupt.

 

I also noticed an examiner for the OR post this on another forum a while back. I hope it's true. :D

 

A bankrupts employer (being nosey) once requested a full breakdown into why his member of staff was on a nil tax code, and had a 27 page reply with every possible reason this could happen the guide book that explained it and a little note at the end that said

 

"cause we told you to, and will not tell you why" :)

 

HMRC is a bit of law on to themselves

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Halifax will most likely close the account as soon as they learn of your BR.

 

Sorry to harp on, but the only two realistic options are Barclays and Co-op. While they occasional person has managed to keep a basic account from somewhere else, this is VERY MUCH the exception to the rule and you can't expect it or realistically hope for it.

 

That even applies when bank staff tell you the account will be OK. This applies to the "basic" accounts as much as normal ones. Just because an account is "basic" does not make it safe. I've lost count of the number of times I've heard of people being told this only to have the account closed anyway. :eek:

 

Really, the safest way to do things is to open a new account after the BR. That way it will be unaffected. That may be inconvenient for a while until it is set up, but it avoids any nasty surprises if an account is suddenly closed or frozen.

 

Tis up to you what you do, but I was concerned that you may get tripped up here if you are not forewared enough.

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