CCA/true copy dispute with Haliprats

[photoman]

I've also now been contacted by IQOR

(the new name for Legal & Trade)

 

The address on their letters is:

33-34 Winckley square

Preston

PR1 3EL

 

Their postal address is shambolic, and anybody trying to send recorded letters to them will often be told by the Post Office that it doesn't exist (?).

 

However, if you persist, then it will get to them.

(The Post Office clerk will just need to enter the address manually).

 

I've now had a response to a couple of formal complaints letters I sent, and been given the following contact details:

 

It appears that their "Complaints Coordinator" is a lady called:

 

Susan Myerscough

 

So address any communications for her direct attention, and lets make her work for her salary !

 

The email for the complaints dept is: [email protected]

 

 

Her direct phone number is: 01772 832002

 

Always best not to call these people if you can avoid it, and try to keep all communication in writing for your own records, and also to avoid being coerced over the phone into saying or agreeing to something you may later regret.

If you do feel you need to talk to them on the phone, or if your actually being persistently called by them, ask to speak to only this person directly, and....

REMEMBER TO RECORD ANY PHONE CALLS, AND INFORM THEM YOU ARE DOING SO.

Edited April 25, 2009 by photoman