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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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RBS CCA request refused due to CCJ


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There is no legislation which permits the altering/producing of accounts which are then enforced on customers without their consent.

 

There is no legislation for that but there is legislation against committing fraud

 

I noted in the press the SFO have requested that the publice should get in touch if they suspect fraud.

An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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The only thing you may rely on is the Banking Code of Practice and the Banking Act.....Transparency and due dilligence, and duty of care etc etc..and the Banking Code Standards Board Statement of Principles

 

 

sparkie

 

If this erroneuos internal practice has been systematic within RBSs debt recovery department, shouldn't MPs demand some sort of investigation?

An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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Still no comment from the Rbs about the article.

 

But they got a call from our local newspaper yesterday, & again they are refusing to speak about what theyv'e done. This article will be published on Tuesday.

 

If they think that by ignoring us that we'll just go away. They are wrong.

 

Debs

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Just had a call from the journalist at the Sunday Times.

 

He's seriously annoyed!!

 

He's been phoning the Bank constantly about the allegations in the articles in the Sunday Times a couple of weeks ago and they are refusing to comment.

 

All that they will say is that we don't owe £100,000 but we owe 'about' £40,000. They can't even give an accurate figure!

 

We are sure the the Sunday Times will be writing more abour Paul, Sparkie and us soon

 

Going to send a LONG letter of complaint to the bank tomorrow.

 

D

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Just had a call from the journalist at the Sunday Times.

 

He's seriously annoyed!!

 

He's been phoning the Bank constantly about the allegations in the articles in the Sunday Times a couple of weeks ago and they are refusing to comment.

 

All that they will say is that we don't owe £100,000 but we owe 'about' £40,000. They can't even give an accurate figure!

 

We are sure the the Sunday Times will be writing more abour Paul, Sparkie and us soon

 

Going to send a LONG letter of complaint to the bank tomorrow.

 

D

 

RBS have secured an amount greater than £40,000 on your property by means of legal charge...or is this just one of their "phanton" charges "that have never existed"

 

I suggest you contact your MP and ask him to write to the new Chief Exec on your behalf.

 

I have no doubt the press will be revealing further accounting irregularities in due course.

 

Imo the SFO and HR&Cs should start asking questions.

 

Regards

Edited by paulwlton

An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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Hi All

 

I just wanted to post one of the final paragraphs of our letter of complaint.......it reads......

 

'It has been your objective to gain a dishonest advantage by reducing our assets. You have followed an incremental pattern limited only by your greed, opportunity and success. Greed has been your motivation. Concealment has been an essential part of this prolonged deception. You have secretly abused your position of trust with the clear intent to make a gain and to cause us financial loss.

 

There is only one word that can be used to encompass this conduct and that word is .....fraud.

 

As a result of this, we demand that, as a minimum, you contact the Courts to have our CCJs removed, you remove the Charging Orders on our Home and you repay the money that we have paid towards these unlawfully created accounts (with interest). You must also take into account the financial damage that you have caused us over the past 10 years, and the incredible personal upset caused by your fraud.'

 

Can't post the whole letter as the forums a bit too public.

 

But what do you think of this snippet?

 

Thanks

 

D

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Just had a call from the journalist at the Sunday Times.

 

He's seriously annoyed!!

 

He's been phoning the Bank constantly about the allegations in the articles in the Sunday Times a couple of weeks ago and they are refusing to comment.

 

D

 

Hmmm...doesn't it all smack of the bank being VERY worried ?? I am sure that there is an even huger can of worms out there just begging to be opened, and the bank are worried sick as to what will be found if the journalists keep "digging"....so lets hope they do!

 

And D I think your snippet is excellent!!

 

Love SG x

Please note I am not legally qualified, I am offering advice based on my own personal experience in the hope that it may be of help to others in a similar situation.

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This comment from the Bank concerns me..

 

The couple were concerned that their bank accounts and overdrafts were changed into loans, without their knowledge or their agreement.

 

However, the spokesman said these claims were "completely unfounded" and changes in details were a "historic internal administrative practice that has had absolutely no legal impact whatsoever on the amount of debt."

 

It's strange that they didn't quote this to the Sunday Times, if they had I think that the Journalists there wouldn't have left it at that.

 

Any comments?

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This comment from the Bank concerns me..

 

 

 

It's strange that they didn't quote this to the Sunday Times, if they had I think that the Journalists there wouldn't have left it at that.

 

Any comments?

 

The bank are in a mess: "historic internal administrative practice"

 

The bank has been setting up defaulted overdraft/personal loan accounts in their debt collection depts pursuant to t&cs that the customer has never agreed to, this has allowed the bank to apply compound interest and thus create a part ficitious book debt (an asset). The question now is how many have been shafted.

 

PW

Edited by paulwlton

An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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How can they say that our concerns about our 'current' accounts being changed to 'loan' accounts are

 

"completely unfounded"

 

and then say

 

'changes in details were a "historic internal administrative practice that has had absolutely no legal impact whatsoever on the amount of debt."'

 

Either they did or they didn't change these accounts!!!

 

D

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"Historic internal administrative practice"

 

Oh well thats okay then, the fact that they were doing it all the time, to other poor sods like us, must mean its okay.

 

:rolleyes: Debs

 

But why is it a historic internal administrative practise? This suggests that it isn't the current process, (as it's now historic) only applies to RBS, (as it's internal) and is (or, now, was) an administrative practice. If all that is the case, why have they provided evidence of it happening to you?

 

Also, doesn't the term "joint and severable" mean that the debt is a single debt owned in both names (joint) where each party owns the whole. (Severable) Again, I think they are opening up a whole new can of worms here, as reporting the debt (as they suggest in this article) as existing in both your names could fall foul of the requirements of the DPA. "Joint and severable" is an industry standard term that RBS is adapting to suit their defence of your claims, but their adaptation of that term is fundamentally flawed.

 

I hope these Journalists are going to continue digging. I also wonder when the bank will decide enough is enough and roll over to play dead - surely the benefit of some sort of agreement in your (and Paul's) case must now outweigh the clear impact this is having on their reputation. The banks PR machine simply can't reverse that amount of damage, so they should give up now, IMHO.

 

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"Historic internal administrative practice"

 

Oh well thats okay then, the fact that they were doing it all the time, to other poor sods like us, must mean its okay.

 

:rolleyes: Debs

 

"Historical internal administrative practice"

 

I think RBS need to fully explain why, and for what purpose this administrative practice has took place.

 

RBS claimed Sparkie's book debt account was just a mirror of his personal account.

 

RBS claim my greatly inflated book debt account "isn't a real account but a post-judgment calculation sheet intended to record payments".

 

What have they claimed your book debt account is?

 

PW

An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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"Historical internal administrative practice"

 

I think RBS need to fully explain why, and for what purpose this administrative practice has took place.

 

RBS claimed Sparkie's book debt account was just a mirror of his personal account.

 

RBS claim my greatly inflated book debt account "isn't a real account but a post-judgment calculation sheet intended to record payments".

 

What have they claimed your book debt account is?

 

PW

 

We have proof that they are declaring that our 'Book Debt as at 18th April 2008 is £100,876'.

 

This is no doubt recorded on their long list of assets.

 

So they are artificially inflating their balance sheet by at least (if our £40,000 debt is real) £60,000.

 

D

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We have proof that they are declaring that our 'Book Debt as at 18th April 2008 is £100,876'.

 

This is no doubt recorded on their long list of assets.

 

So they are artificially inflating their balance sheet by at least (if our £40,000 debt is real) £60,000.

 

D

 

We know and others do too.

 

ROYAL BANK OF SCOTLAND CAUGHT COOKING BOOKS WITH FICTITIOUS LOANS AND ASSETS

An appeaser is one who feeds a crocodile, hoping it will eat him last. <br />

Winston Churchill

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  • 2 weeks later...

We've been doing a bit more digging and have found out a bit more info.

 

Most people who have issues with RBS have had letters from their solicitors Cobbetts (not sure about the spelling).

 

The solicitor dealing with us is called FLADGATES in London. we always beleived that they were mislead by RBS and that they hadn't done anything wrong........BUT, it looks like they might be in a bit of trouble too.

 

If you have the time it might be interesting to have a look at these links...

 

http://business.timesonline.co.uk/tol/business/industry_sectors/technology/article4449605.ece

 

http://www.propertyweek.com/story.asp?storyCode=3123966

 

Luckily, this is our allies The Times.

 

Has anyone else had dealings with FLADGATES?

 

D&D

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We've been doing a bit more digging and have found out a bit more info.

 

Most people who have issues with RBS have had letters from their solicitors Cobbetts (not sure about the spelling).

 

The solicitor dealing with us is called FLADGATES in London. we always beleived that they were mislead by RBS and that they hadn't done anything wrong........BUT, it looks like they might be in a bit of trouble too.

 

If you have the time it might be interesting to have a look at these links...

 

http://business.timesonline.co.uk/tol/business/industry_sectors/technology/article4449605.ece

 

http://www.propertyweek.com/story.asp?storyCode=3123966

 

Luckily, this is our allies The Times.

 

Has anyone else had dealings with FLADGATES?

 

D&D

 

 

I'm confused but aren't these allegations of criminal conduct rather than just negligence & if so where are the city police fraud squad???

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Thanks JC

 

Had an email from our MP. He's already written to the RBS about our case. But he's now getting seriously pee'd off.

 

He's had a converstion with PaulW's MP's office but hasn't had a chance to talk to him directly....this will happen this week. He will also be sending another letter, following up on our letter of complaint (Not posted here,sorry)

 

D

Edited by DandD
Really bad typo's
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