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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Marlin trying to use the Rankine case- I think


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Hello Pookeymonkey!

 

Perhaps it may be worth sending HFC a S.A.R - (Subject Access Request) along with the £10 Statutory Fee to see what that turns up, i.e. an Agreement and details of how HFC Assigned the Debt to Marlin.

 

I'd probably also send Marlin their very own CCA Request and £1 Postal Order, as the alleged Account sounds like is was and is in Dispute with HFC, so for Marlin to try to Enforce, they must have that Agreement. It must be the Original too, properly executed, and not some crabby copy.

 

No Original Agreement = No Enforceable Debt.

 

Failure to respond to that Statutory Request lands them straight into hot water with the 2008 CPUT Regulations if they continue to make Demands for Payment after the 12+2 Working Days.

 

Who knows what "Recent High Court Judgement" they are referring to! It sounds like the Rankine Judgement but, they didn't say, did they!

 

It's not your job to read their minds. They could be making it up and wholly unaware of Rankine, not that Rankine bad law Judgement changes the core issues anyway.

 

I'd just play this by the book, stick to your guns that the alleged Account is firmly in Dispute with HFC, and just for good measure, send Marlin a CCA Request anyway, to make sure they are forced into a corner by the 2008 CPUT Regulations.

 

And don't forget to keep it all in Writing, and Log/Record any Telephone Calls these people do make.

 

I hope this helps.

 

Cheers,

BRW

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I do agree the CCA to Marlin should not be required in this case. But, given the 2008 CPUT Regulations, I find it helps to put DCAs firmly on their back foot if they get their very own CCA from the moment they pop up to have a toot.

 

For me, at least, that's £1 well spent. If nothing else, it helps to concentrate their minds and can stop a lot of DCA ping pong via Letter.

 

In my case, two DCAs, so far, have handed alleged Debts straight back to the OC on being handed their own CCA Request. Neither wanted to press the point after that.

 

But, fully agreed, there are several ways to tackle this, as outlined above.

 

Cheers,

BRW

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Hello Pookey!

 

Letter looks very good. But others may comment.

 

My feeling is as my original request was acknowledged and is still in default I do not need to send a new request.

 

I can understand that and do agree. My own feeling is by hitting them with a CCA Request, after 12+2 Days if they fail to come up with the errant Agreement, then they have to back off.

 

If they ask you for Payment after that, then 2008 CPUT kicks in, and you have a very clear complaint against them. Take the fight back to them as it were.

 

Sorry to labour the point. It's a Belt and Braces suggestion in effect, rather than something that you must do.

 

Cheers,

BRW

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I would also remove the part that says you're pleased they can't find it. I know that you are... and they probably know it too.... but you don't have to tell them quite like that... lol.

 

Yes, probably better not to use pleased.

 

Better to say you are:

 

...absolutely delighted and wish to thank them muchly for making your Christmas come early!

 

:D

 

Cheers,

BRW

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