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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Lil v A&L **WON**


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Many congratulations Lil. I will move your case to Litigation Concluded and change this thread title so everyone will pick up on your good news.

 

Many thanks for the donation and completing the survey.:D

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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C O N G R A T U L A T I O N S Lil. Soon be there myself hopefully.

CAPITAL ONE

Data Protection Act sent 29.6.06 - Acknowledged 3.7.06

Statements received 27.7.06

Initial request sent 31.7.06

LBA sent 14.8.06

MCOL filed 16.10.06

BARCLAYCARD

Data Protection Act sent 6.7.06

Preliminary request sent 31.7.06

Offer received 9.8.06

LBA sent 14.8.06 accepting offer only as part payment

ALLIANCE & LEICESTER (over 5000 - split in 2)

Claim 1

Data Protection Act sent 6.7.06

Statements received 9.8.06

Preliminary request sent 14.8.06

Request refused 17.8.06

LBA sent 24.8.06

MCOL filed 10.9.06

PAID IN FULL 6.10.06

Claim 2

DPA sent 17.10.06

IKEA

DPA sent 6.7.06

Statements received 9.8.06

Preliminary request sent 14.8.06

50% refund offered 20.8.06

AQUA

DPA sent 31.7.06

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Wicked, congrats Lil! Just goes to show what we can do when we get together and support each other. Was great having you to share this process with, glad it worked out so well for you.

 

Nikkirose x

 

Same here!! Thanks for your support too. Take care xx

:cool: Lily :cool:

 

 

Alliance & Leicester;

LBA 22nd July 2006

Reply 31st July

MCOL 6/8/06

PAID IN FULL 25th August 2006.....

DONATION HAPPILY GIVEN.......

 

If you are happy with my help please click on the scales at the side of this message

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  • 4 weeks later...

Got my letter today that they are going to close my accounts on 20th October. There was £75 i missed when making the claim so i think i am going to send the letters for that now......

:cool: Lily :cool:

 

 

Alliance & Leicester;

LBA 22nd July 2006

Reply 31st July

MCOL 6/8/06

PAID IN FULL 25th August 2006.....

DONATION HAPPILY GIVEN.......

 

If you are happy with my help please click on the scales at the side of this message

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;) Hardly suprising ......although still going against advice from the bankers code who suggest thinking very carefully about closing accounts.

Still......gives you some time to arrange a parachute if you not already done so.

 

Go for the 75 quid......will make a nice opening deposit !!

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Yes it would!! but i have a parachute account, just didn't close A&L as i thought i'd let them waste their time having to write to me!! They keep wasting our time with all this so just playing them at their own game!!

:cool: Lily :cool:

 

 

Alliance & Leicester;

LBA 22nd July 2006

Reply 31st July

MCOL 6/8/06

PAID IN FULL 25th August 2006.....

DONATION HAPPILY GIVEN.......

 

If you are happy with my help please click on the scales at the side of this message

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Just a heads up to anyone claiming from Alliance & leicester.

 

I got my money back but now they are using bullying tactics by closing my account. This is contrary to the Banking code but it certainly demonstrates how worthless we are as customers to this lot.

The message seems clear from A&L, if you don't let us do whatever suits us, we don't want you !!

 

I would encourage anyone claiming money from A&L to pursue them to the very end game. They will pay and they should be shamed.

 

Bill

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This is why you are advised to get a parachute account. A&L have publicly stated that they will close accounts despite it being retalliatory action. If you really want to stop them doing it a search will find how to fight this.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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They won't touch your mortgage as it is a separate contract.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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hi, i am trying to claim £8,500.00 from alliance & leicester. I received a letter from them this morning [i have already sent letter no. 2 with a full list of my bank charges] they are refuseing to pay as they say the OFT are only reffering to credit card charges. Should i continue to fight them and if so, will it still be settled in the small claims court as my charges are over£5000,00? PLEASE help me as i am confused!!!!!

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hi, i am trying to claim £8,500.00 from alliance & leicester. I received a letter from them this morning [i have already sent letter no. 2 with a full list of my bank charges] they are refuseing to pay as they say the OFT are only reffering to credit card charges. Should i continue to fight them and if so, will it still be settled in the small claims court as my charges are over£5000,00? PLEASE help me as i am confused!!!!!

 

Yes still continue, that is a standard letter to try and scare you off. You can only claim up to £5000 through a small claims court, some people have split the claim in two to do this. You also need to start your own thread as this is the success story (people who have won) and then people can answer your questions more quickly. Any problems just ask... :)

:cool: Lily :cool:

 

 

Alliance & Leicester;

LBA 22nd July 2006

Reply 31st July

MCOL 6/8/06

PAID IN FULL 25th August 2006.....

DONATION HAPPILY GIVEN.......

 

If you are happy with my help please click on the scales at the side of this message

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  • 3 weeks later...

Hi Brian.

Still have not heard about them closing the account and its the 21st today. I will be expecting a letter in the post monday asking for the overdraft back.... I'll keep you posted!!

:cool: Lily :cool:

 

 

Alliance & Leicester;

LBA 22nd July 2006

Reply 31st July

MCOL 6/8/06

PAID IN FULL 25th August 2006.....

DONATION HAPPILY GIVEN.......

 

If you are happy with my help please click on the scales at the side of this message

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Got a letter this morning from the A&L and expecting it to be the end statement, BUT it was just a normal statement!!! So much for them closing the account on the 20th............

:cool: Lily :cool:

 

 

Alliance & Leicester;

LBA 22nd July 2006

Reply 31st July

MCOL 6/8/06

PAID IN FULL 25th August 2006.....

DONATION HAPPILY GIVEN.......

 

If you are happy with my help please click on the scales at the side of this message

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  • 3 months later...

WELL they have finally closed my account!! Bit late seeing as they said they were going to do this the 20th October!!!

They won't close my husbands as there is a small overdraft on it so untill we pay that they can not close it (so the customer advisor said on the phone) ;)

:cool: Lily :cool:

 

 

Alliance & Leicester;

LBA 22nd July 2006

Reply 31st July

MCOL 6/8/06

PAID IN FULL 25th August 2006.....

DONATION HAPPILY GIVEN.......

 

If you are happy with my help please click on the scales at the side of this message

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  • 3 weeks later...
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